Bad performance on a Refurbished MacBook Pro?

Hello, I am a new user of Apple, and I bought a refurbished MacBook Pro 15 "retina, 2015, with the i7-4980HQ 4.0 GHz.
Before writing this post, I made a new installation of El Capitan (latest version downloaded from the Apple Store) after a total erasure of the reader.

I tried a landmark (NovaBench and CineBench) and it seems that I will get the worst performance regarding the model with up to 3.8 GHz i7.

NovaBench:

[url =https://novabench.com/view/973284] [img] https://novabench.com/image/973284.png [/ i mg] [/ url]

CineBench:

Max 594 point CPU, while the 3.8 GHz are about 600 (I saw on a Youtube review).

I'm really not interested in the benchmark scores, this isn't a reference machine, but it is strange for me that my results are lower than the machine with 200 MHz compared to me.

I also tried on Windows installed with Boot Camp and the CPU, in Manager tasks, never reach 4 GHz, but max 3.9 GHz, also with heavy artillery support. In addition, with Cinebench and Prime95 (both in window), the Task Manager indicates maximum 3.0 GHz under full load.

I'm sorry for the length of the post, but I'm really scared about the integrity of this new machine. What do you think?

You have a guarantee, I presume. Have the dealer check it out. If it is a machine renovated Apple, contact Apple about the problem.

With any other information that you have provided us are not in a position to say something meaningful on your machine.

Tags: Notebooks

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    Top of page process CPU:

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    6% Fitbit connect Menubar Helper

    5% WindowServer

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    Top of page process of memory:

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    Softwareupdated 475 MB

    Mds_stores 426 MB

    Com.apple.WebKit.WebContent 426 MB

    262 MB mdworker (14)

    Virtual memory information:

    8.54 GB of free RAM

    7.46 GB used RAM (4.41 GB being cached)

    Used Swap 0 B

    Diagnostic information:

    July 4, 2016, 10:24:04 ~/Library/Logs/DiagnosticReports/Mail_2016-07-04-102404_[redacted].crash

    com Apple.Mail - /Applications/Mail.app/Contents/MacOS/Mail

    July 4, 2016, 09:58:50 AM/Library/Logs/DiagnosticReports/VTEncoderXPCService_2016-07-04-095850_ [redacted]. cpu_resource.diag [details]

    /System/Library/frameworks/VideoToolbox.Framework/versions/A/XPCServices/VTEnco derXPCService.xpc/Contents/MacOS/VTEncoderXPCService

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  • MacBook Pro EtreCheck said below-average performance

    I've seen people with a range of rotation post a list of less than average performance EtreCheck. I read on the limitation of the spotlight to documents and on uninstall security, in my case (I noticed that it much) of Symantec and uninstalling MacKeeper. I also have the Cocktail. Must I first uninstall all the people?

    Everyone sees other problems? I've been on a Mac since 1987, but I'm a designer, I do not understand the report.

    I have the beach ball on my Mac: a mid-2011, iMac 27 in., 16 GB of ram, running in mid-2012 El Cap 10.11.4 and a 15 MacBook Pro, 8 GB, same OS El Cap.

    Any help is very appreciated, the slowless makes me crazy!

    Bruce



    EtreCheck version: 2.9.11 (264)

    Report generated 2016-04-26 11:07:05

    Download EtreCheck from https://etrecheck.com

    Time 06:17

    Performance: Below average

    Click the [Support] links to help with non-Apple products.

    Click the [details] links for more information on this line.

    Problem: Beachballing

    Hardware Information:

    iMac (27 inch, mid 2011)

    [Data sheet] - [User Guide] - [warranty & Service]

    iMac - model: iMac12, 2

    1 3.4 GHz Intel Core i7 CPU: 4 strands

    16 GB expandable RAM - [Instructions]

    BANK 0/DIMM0

    OK 4 GB DDR3 1333 MHz

    BANK 1/DIMM0

    OK 4 GB DDR3 1333 MHz

    0/DIMM1 BANK

    OK 4 GB DDR3 1333 MHz

    BANK 1/DIMM1

    OK 4 GB DDR3 1333 MHz

    Bluetooth: Old - transfer/Airdrop2 not supported

    Wireless: en1: 802.11 a/b/g/n

    Video information:

    AMD Radeon HD 6970M - VRAM: 1024 MB

    iMac 2560 x 1440

    Software:

    OS X El Capitan 10.11.4 (15E65) - since startup time: less than an hour

    Disc information:

    ST31000528AS disk0: (1 TB) (rotation)

    EFI (disk0s1) < not mounted >: 210 MB

    Macintosh HD (disk0s2) /: 999,35 (Go 583,80 free)

    Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

    HL-DT-STDVDRW GA32N)

    USB information:

    Apple Inc. FaceTime HD camera (built-in)

    Apple Inc. BRCM2046 hub.

    Apple Inc. Bluetooth USB host controller.

    Western Digital My Book 1110 999,5 GB

    disk2s1 (disk2s1) < not mounted >: 32 KB

    My book (disk2s3) / Volumes/My Book: 999,37 (Go 210,51 free)

    Western Digital my passport 0748 2 TB

    EFI (disk1s1) < not mounted >: 210 MB

    My passport (disk1s2) / Volumes/My Passport: 2.00 TB (847,03 GB free)

    Computer, Inc. Apple IR receiver.

    Card reader Apple

    Lightning information:

    Apple Inc. Thunderbolt_bus.

    Configuration files:

    / etc/hosts - Count: 1

    Guardian:

    Mac App Store and identified developers

    Kernel extensions:

    / Applications/Toast 10 Titanium/Toast Titanium.app

    com.roxio.BluRaySupport [no charge] (1.1.6 - 2014-05-02) [Support]

    / Library/Application Support/Symantec/virus

    [loading] com.symantec.kext.SymAPComm (12.9.1f23 - 10.6 SDK - 2016-04-26) [Support]

    / Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C materials/resources

    com.Symantec.kext.FileSecurity [no charge] (2.9.1 - 10.6 SDK - 2016-04-18) [Support]

    / Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/resources

    [loading] com.symantec.kext.fw (5.5 - 10.6 SDK - 2016-04-18) [Support]

    / Library/Extensions

    [loading] com.symantec.kext.internetSecurity (5.7 - 10.8 SDK - 2016-04-18) [Support]

    [loading] com.symantec.kext.ips (3.10.4 - SDK 10.8 - 2016-04-18) [Support]

    [loading] com.symantec.kext.pf (5.9.1 - SDK 10.8 - 2016-04-18) [Support]

    / System/Library/Extensions

    com.Wacom.kext.pentablet [no charge] (Tablet Chart 5.3.6 - 6 - SDK 10.9-2016-04-18) [Support]

    ~/Library/services/ToastIt.service/Contents/MacOS

    com.roxio.TDIXController [no charge] (2.0 - 2012-06-13) [Support]

    Launch system officers:

    [loaded] 9 tasks Apple

    [loading] 160 tasks Apple

    [operation] 69 tasks Apple

    Launch system demons:

    [loaded] 45 tasks Apple

    [loading] 158 tasks Apple

    [operation] 86 tasks Apple

    Launch officers:

    [no charge] com.adobe.AAM.Updater - 1.0.plist (2016-04-12) [Support]

    [failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2015-10-16) [Support]

    [operation] com.adobe.AdobeCreativeCloud.plist (2016-03-18) [Support]

    [operation] com.extensis.FMCore.plist (2015-01-13) [Support]

    [loading] com.google.keystone.agent.plist (2016-03-01) [Support]

    com.maintain.LogOut.plist [no charge] (2016-04-26) [Support]

    com.maintain.PurgeInactiveMemory.plist [no charge] (2016-04-15) [Support]

    com.maintain.Restart.plist [no charge] (2016-04-15) [Support]

    com.maintain.ShutDown.plist [no charge] (2016-04-15) [Support]

    com.maintain.Sleep.plist [no charge] (2016-04-26) [Support]

    [operation] com.maintain.SystemEvents.plist (2016-04-15) [Support]

    [failure] com.symantec.errorreporter - periodicagent.plist (2015-04-20) [Support]

    [loading] com.symantec.nis.application.plist (2014-12-18) [Support]

    [operation] com.symantec.uiagent.application.plist (2013-01-16) [Support]

    [operation] com.wacom.pentablet.plist (2014-12-23) [Support]

    Launch demons:

    [loading] com.adobe.ARMDC.Communicator.plist (2015-10-16) [Support]

    [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-16) [Support]

    [loading] com.adobe.SwitchBoard.plist (2012-01-27) [Support]

    [operation] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

    [loading] com.adobe.agsservice.plist (2016-04-12) [Support]

    [loading] com.adobe.fpsaud.plist (2016-04-15) [Support]

    [loading] com.adobe.versioncueCS3.plist (2012-01-27) [Support]

    [loading] com.github.IngmarStein.Monolingual.Helper.plist (2015-09-21) [Support]

    [loading] com.google.keystone.daemon.plist (2016-03-01) [Support]

    [loading] com.macpaw.CleanMyMac2.Agent.plist (2015-03-30) [Support]

    [loading] com.macpaw.CleanMyMac3.Agent.plist (2016-02-26) [Support]

    com.maintain.CocktailScheduler.plist [no charge] (2016-04-26) [Support]

    com.maintain.HideSpotlightMenuBarIcon.plist [no charge] (2016-04-15) [Support]

    [loading] com.malwarebytes.MBAMHelperTool.plist (2016-02-24) [Support]

    [loading] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

    [loading] com.microsoft.office.licensingV2.helper.plist (2015-12-06) [Support]

    [operation] com.symantec.deepsight - extractor.plist (2013-01-24), [Support]

    [loading] com.symantec.errorreporter - periodic.plist (2015-04-20) [Support]

    [loading] com.symantec.liveupdate.daemon.ondemand.plist (2014-09-23) [Support]

    [loading] com.symantec.liveupdate.daemon.plist (2014-09-23) [Support]

    [operation] com.symantec.sharedsettings.plist (2015-08-13) [Support]

    [operation] com.symantec.symdaemon.plist (2014-09-17) [Support]

    User launch officers:

    [loading] com.adobe.AAM.Updater - 1.0.plist (2012-01-30) [Support]

    [loading] com.adobe.ARM. [...]. plist (2014-08-19) [Support]

    [loading] com.adobe.ARM. [...]. plist (2012-01-30) [Support]

    [loading] com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-06-20) [Support]

    [loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-04-05) [Support]

    [operation] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2016-02-17) [Support]

    Items in user login:

    AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat 8 Professional / Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)

    iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox application (/ Applications/Dropbox.app)

    CleanMyMac 3 Menu Application (/ Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

    AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

    BambooCore Application (/ Library/Application Support/Wacom/BambooCore.app)

    Other applications:

    [ongoing] com.adobe.CCLibrary.67872

    [ongoing] com.adobe.CCXProcess.68192

    [operation] com.adobe.acc.AdobeDesktopService.242592.70E14F25-9215-49B3-8B39-5477C20F4529

    [ongoing] com.Adobe.accmac.68512

    [ongoing] com.getdropbox.dropbox.28192

    [ongoing] com.macpaw.CleanMyMac3.Menu.142112

    [ongoing] com.maintain.cocktail.elcapitan.26272

    [ongoing] com.wacom.BambooCore.141152

    [ongoing] com.wacom.Consumer_TouchDriver.182432

    [ongoing] com.wacom.TabletDriver.193952

    [loading] 427 tasks Apple

    [operation] 195 tasks Apple

    Plug-ins Internet:

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

    FlashPlayer - 10.6: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

    QuickTime Plugin: 7.7.3 (2016-04-12)

    AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-15) [Support]

    AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-15) [Support]

    Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

    Default browser: 601 - SDK 10.11 (2016-04-12)

    SharePointBrowserPlugin: 14.4.4 - SDK 10.6 (2014-10-08) [Support]

    WacomNetscape: 2.1.0 - 1 - SDK 10.8 (2012-12-18) [Support]

    NortonInternetSecurityBF: 1.11.0 - SDK 10.6 (2016-04-18) [Support]

    WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2012-10-29) [Support]

    User Plug-ins internet:

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

    Safari extensions:

    AdBlock - BetaFish, Inc. - https://getadblock.com (2016-03-30)

    Buffer - buffer - http://bufferapp.com (2015-02-03)

    Adblock more - Eyeo GmbH - https://adblockplus.org/ (2016-03-28)

    Norton Internet Security - Symantec Corp. - http://macplugin.norton.com/?ext=NIS (2016-02-15)

    Save on Pocket - Read It Later, Inc. - http://getpocket.com/ (2016-02-11)

    3rd party preference panes:

    Adobe Version Cue CS3 (2015-04-21) [Support]

    Flash Player (2016-04-15) [Support]

    Norton\nQuickMenu (2015-04-20) [Support]

    Graphics tablet (2016-03-21) [Support]

    Time Machine:

    Mobile backups: OFF

    Automatic backup: YES

    Volumes to back up:

    Macintosh HD: Disc size: 999,35 GB disc used: 415,55 GB

    Destinations:

    My passport [Local]

    Total size: 2.00 TB

    Total number of backups: 204

    An older backup: 15/11/12, 15:55

    Last backup: 04/26/16, 10:54

    Size of backup drive: adequate

    Size of backup 2.00 TB > (disc 415,55 GB X 3)

    Top of page process CPU:

    10% mdworker (10)

    3% WindowServer

    1% lsd (2)

    1% kernel_task

    0% hiutil

    Top of page process of memory:

    Com.apple.WebKit.WebContent (9) 2.30 GB

    1.12 GB kernel_task

    Safari of 426 MB

    SymDaemon 344 MB

    Mds_stores 197 MB

    Virtual memory information:

    6.78 GB of free RAM

    9.22 GB used RAM (2.72 GB being cached)

    Used Swap 0 B

    Diagnostic information:

    26 April 2016, 10:11:34 self-test - spent

    26 April 2016, 09:30:19 /Library/Logs/DiagnosticReports/Cocktail_2016-04-26-093019_[redacted].hang

    /Applications/cocktail.app/Contents/MacOS/cocktail

    26 April 2016, 08:53:25 /Library/Logs/DiagnosticReports/Safari_2016-04-26-085325_[redacted].hang

    /Applications/Safari.app/Contents/MacOS/Safari

    26 April 2016, 12:29:09 AM /Library/Logs/DiagnosticReports/SymDaemon_2016-04-26-002909_[redacted].cpu_reso urce.diag [details]

    / Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

    26 April 2016, 12 h 00:18 /Library/Logs/DiagnosticReports/SymDaemon_2016-04-26-000018_[redacted].crash

    April 25, 2016, 17:30:09 /Library/Logs/DiagnosticReports/SymDaemon_2016-04-25-173009_[redacted].cpu_reso urce.diag [details]

    April 25, 2016, 17:10:47 /Library/Logs/DiagnosticReports/FMCore_2016-04-25-171047_[redacted].crash

    / Applications/Suitcase Fusion 6.app/Contents/Resources/FMCore

    April 25, 2016, 11:26:20 ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-04-25-112620_[redacted] .crash

    / Applications / Adobe Photoshop 2015/Adobe Photoshop 2015.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmanager.app/Conten ts/MacOS/dynamiclinkmanager CC CC

    bhbutcher wrote:

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