Battery problems with a new envy 14 2050ed

A day ago, just bought a 2050ed envy 14 is connected with my windows installation/configuration / AC adapter.  It disconnected after a few hours only to start half an hour later without the AC adapter. It has not started upward. Nothing!.

So I started it upwards again once connected with my adapter. Load icon shows a card and a battery with a red cross through it.

By clicking on the icon says battery 1 and 2 does not exist.

what I have done:

-check removed the battery (it is present) to see if there is something between the connectors: nothing.

-uninstalled the drivers of the battery and started again: still same problem

Any of you have advice?

Thank you

Roeland

Hi Roeland,

It really look like a hardware problem, so my best suggestion would be to return the laptop to the retailer you bought and you get the machine replaced.

Best regards

DP - K

Tags: Notebooks

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