BBc Iplayer does not download
I've been downloading programs from BBC Iplayer on my netbook with windows 7 starter for several years now. A few weeks ago it stopped working. The program I want to appear in the box to download the BBC Iplayer, but the download does not start. I checked the log of the iplayer and get this message "Cannot find any media that must be downloaded.". I have not changed anything on my computer recently. I tried to uninstall and reinstall iplayer, I tried to disable the firewall and my antivirus but nothing works. Any ideas?
Hi Lisa,
Thanks for posting your query in Microsoft Community.
I understand that the BBC iPlayer has stopped working and I appreciate the efforts made to try to fix it. Let me ask you a few questions to understand the question better;
BBC iPlayer Desktop is powered by Adobe Air (Adobe Integrated Runtime). When you install BBC iPlayer Desktop also install Adobe Air components. If you have already installed Adobe Air, you need to uninstall iPlayer and Adobe Air file and then remove the directory location where it is saved. Us you take expert advice from the BBC iPlayer team support on this point, advice that have the resources and tools to help you better.
See the link for support options: contact the developer.
Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.
Tags: Windows
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