BBM BBM needs to improve the features BBM for BB users.
As my username says, I'm a diehard blackberry user. While everyone has jumped ship to android, I stayed. I loved my curve and when she started to speak in tongues (ie. type gibberish, open and close programs on its own, flip between screens) rather than switch to nokia because my rogers plan covered I paitiently waiting for the white Q10. I still love my Q10. I feel that BlackBerry makes excellent products that are functional and durable. However, my problem with Blackberry is in the way they treat loyal customers.
While all my friends got Galaxy phones... I stayed with my Q10. When the BlackBerry has launched the bbm4all campaign... I urge all my friends to do despite initial glitches... and now I'm frustrated. Despite being faithful and have a BB, do my part to help local businesses... I get ads and I am unable to use timed messages or retraction of message, I am unable to create a personalized PIN. I get constant reminders to the BBM rate, but my opinion on BBM worsens when I get a an announcement from the company in the form of an invitation BBM.
Despite having a BB and be a loyal user of BB from research in the days of movement... Why do I pay every month to access features such as message retraction which, until the OS update, I got for free?
I am a student, I don't use BB for his safety, I use my phone to take pictures send SMS, BBMing, check the weather and occasional magic: Realms... I love my Q10 for the physical keyboard and a sleek design... but why blackberry treat BB users and users non - BB as equal? Apart from the physical keyboard and security, which makes special BB? BBM was a huge sale for me, when they open to all BB got less than special, but I thought that they would keep him the BBM BBs usage as an improved for the BBM version released for apple and android. I assumed that this is when I noticed that the video chat was only for conversations from BB to BB. Although this feature is nice, it is not terribly useful when 80% of your BBM contacts have no BBs.
I got frustrated when I type wrong message to someone and I can't retract without having to pay a monthly fee. I've been frustrated when I get ads when I use the BBM instead of Hub app. I understand that BB is a society and that this money is the priority but why can they not take care of their own?
My suggestion for Blackberry is to give the BBM BB users with improved features. Yes, the video call feature is nice, but it isn't terribly important for me.
For non - usersm BlackBerry BB should do the following:
- Slightly higher load ^ monthly fee for subscriptions for timed messages/photos
- Slightly higher monthly fees for subscriptions for retraction of message
- Require a slightly higher monthly fee for custom pins
- Slightly higher monthly fees for the removal of ads
BlackBerry should do the following, as a thank you to those who is loyal as me...
- Delete subscriptions in the next version of BBM
- Allow unlimited timed messages and timed free photos
- Allow the free unlimited message retraction
- Make pine customized a tax only once
- Remove ads for free in the next version of BBM
Due to the ratio of BB users for users non - BB, I think Blackberry skimp on about $24annually * / user BB would be worth when trading for an increase of the customer satisfaction.
Loyalists slept with Blackberry through everything and I think that the company sometimes forget that without BB users there would not have been a business today. I think Blackberry users BB treatment does not reflect the dedication that we showed the company and I don't think what is right. Please like this post if you agree.
Thank you for your time,
Haley
↑ $1.29, according to a poll of users non - BB in my BBM surveys list was considered a fair price
* based on privacy and without ads monthly subscription price of $0.99
Hi @DiehardBB
Thanks for your feedback and your support! I have shared your comments internally
Tags: BBM
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