BC Live Chat Support became horribly slow
I don't know about you, but when I click on the live chat, I expect at least one answer me, if not tell me that there will be a wait, while they look things up.
The last two times I used the live chat feature, I was left hanging for more than 10 minutes without response. When I ask about their being still there, told me very curtly that I have to wait while they check on my investigation.
I accept this (barely), but what I cannot accept, does not have to be it. At least use politeness in tapping back a statement any, such as "Please wait a minute I'll check on that. Just let people know you're still with them!
I understand that Live Chat tends to be overused and the service people are overloaded... but I'm not too, I?
Hello
My apologies for the slow response, you received the support cat, we would work with the agent with whom you had the last interaction and provide necessary feedback.
Thank you for bringing this to our notice. As these feedbacks are appreciated and help us to improve ourselves in order to provide the best customer experience.
Please let us know if you face still any technical problem so that we can have resolved for you.
Concerning
Manish Mathews
Tags: Business Catalyst
Similar Questions
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What happened to live chat support?
When you try to access Live Chat, a message "There was an error checking the queue." I have seen this for some time so I know that this isn't an intermittent problem. A link appears below this message "you can try to start a chat session. When I click on it I get to a blank page with the title "Please leave a Message." What is going on? Even at the bottom of the page to contact us, there is mention of live chat to the title of technical assistance.
It is better to create a new thread.
Then you can give this thread a title appropriate and can provide additional troubleshooting information.- Help > troubleshooting information
- https://support.Mozilla.org/KB/using+the+troubleshooting+information+page
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My mac became very slow and hangs very often. I restarted computer, run EtreCheck and here are the results:
EtreCheck version: 2.9.12 (265)
Report generated 2016-07-02 00:23:49
Download EtreCheck from https://etrecheck.com
Time 07:19
Performance: Below average
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Computer is too slow
iMac (27 inch, mid 2011)
[Data sheet] - [User Guide] - [warranty & Service]
iMac - model: iMac12, 2
1 2.7 GHz Intel Core i5 CPU: 4 strands
12 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1333 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1333 MHz
0/DIMM1 BANK
OK 4 GB DDR3 1333 MHz
BANK 1/DIMM1
OK 4 GB DDR3 1333 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 2560 x 1440
OS X El Capitan 10.11.5 (15F34) - since startup time: less than an hour
ST31000528AS disk0: (1 TB) (rotation)
EFI (disk0s1) /Volumes/firmwaresyncd.xIdRcr: 210 MB (182 MB free)
Macintosh HD (disk0s2) /: 999,35 (Go 386,65 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
OPTIARC DVD RW AD - 5690H)
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Apple Inc. IPhone.
Western Digital Elements 2 1078 TB
EFI (disk1s1) < not mounted >: 210 MB
Elements (disk1s2) / Volumes/items: 2.00 TB (56,55 GB free)
Computer, Inc. Apple IR receiver.
Card reader Apple
Apple Inc. Thunderbolt_bus.
Mac App Store and identified developers
/ Applications/Toast 10 Titanium/Toast Titanium.app
com.roxio.BluRaySupport [no charge] (1.1.6 - 2015-11-20) [Support]
/ Library/Extensions
com [no charge]. FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-06-03) [Support]
/ System/Library/Extensions
com.Wacom.kext.wacomtablet [no charge] (Tablet Wacom 6.3.15 - 3 - 10.11 SDK - 2016-06-03) [Support]
~/Library/services/ToastIt.service/Contents/MacOS
com.roxio.TDIXController [no charge] (2.0 - 2012-01-22) [Support]
[loaded] 8 tasks Apple
[loading] 162 tasks Apple
[operation] 68 tasks Apple
[loaded] 45 tasks Apple
[loading] 157 tasks Apple
[operation] 89 tasks Apple
[no charge] com.adobe.AAM.Updater - 1.0.plist (2016-07-02) [Support]
[failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-05-12) [Support]
[operation] com.adobe.AdobeCreativeCloud.plist (2016-04-12) [Support]
[loading] com.google.keystone.agent.plist (2016-03-03) [Support]
[loading] com.oracle.java.Java - Updater.plist (2012-12-18) [Support]
[operation] com.wacom.wacomtablet.plist (2015-12-17) [Support]
[loading] com.adobe.ARMDC.Communicator.plist (2016-05-12) [Support]
[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-12) [Support]
[operation] com.adobe.adobeupdatedaemon.plist (2016-06-30) [Support]
[loading] com.adobe.agsservice.plist (2015-09-26) [Support]
[loading] com.adobe.fpsaud.plist (2016-06-14) [Support]
[loading] com.google.keystone.daemon.plist (2016-03-03) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loading] com.oracle.java.Helper - Tool.plist (2012-12-18) [Support]
[loading] com.wacom.displayhelper.plist (2015-12-17) [Support]
[operation] hdjsd.plist (2016-05-27) [Support]
[loading] com.adobe.AAM.Updater - 1.0.plist (2012-01-22) [Support]
[loading] com.divx.agent.postinstall.plist (2012-01-29) [Support]
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox application (/ Applications/Dropbox.app)
WacomTabletDriver Application (/ Library/Application Support/Tablet/WacomTabletDriver.app)
Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Application of Google Reader (Google Drive.app/Applications /)
NIHardwareAgent Application hidden (/ Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
[ongoing] com.adobe.CCLibrary.245152
[ongoing] com.adobe.CCXProcess.244832
[operation] com.adobe.acc.AdobeDesktopService.188512.44FBD85A-8E2E-428E-B81D-F20C5A23CBF2
[ongoing] com.Adobe.accmac.232352
[ongoing] com.etresoft.EtreCheck.236512
[ongoing] com.getdropbox.dropbox.284192
[ongoing] com.google.GoogleDrive.62112
com.native-[ongoing] instruments.NIHardwareService.230112
[ongoing] com.wacom.TabletDriver.285792
[ongoing] com.wacom.WacomTouchDriver.285152
com.Wacom.wacomtablet.282912 [loading]
[ongoing] JP.co.Canon.cijscannerregister.298272
[loading] 408 tasks Apple
[operation] 181 tasks Apple
o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-16) [Support]
OVSHelper: 1.1 (2012-01-17) [Support]
Default browser: 601 - SDK 10.11 (2016-05-20)
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-12-17) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-06-30) [Support]
FlashPlayer - 10.6: 22.0.0.192 - SDK 10.9 (2016-06-24), [Support]
AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-02) [Support]
DivXBrowserPlugin: 2.2 (2012-01-17) [Support]
QuickTime Plugin: 7.7.3 (2016-05-20)
Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-24), [Support]
googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]
SharePointBrowserPlugin: 14.0.0 (2012-01-22) [Support]
AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-02) [Support]
EPPEX plugin: 4.1.0.0 (2011-07-27) [Support]
JavaAppletPlugin: Java Update 7 60 (2014-06-20) check the version of
Picasa: 1.0 (2012-05-25) [Support]
Web of Google Earth plugin: 7.1 (2013-10-08) [Support]
DivX (2012-01-17) [Support]
Flash Player (2016-06-14) [Support]
Growl (2012-01-22) [Support]
hueyPRO (2009-03-12) [Support]
Java (2014-06-20) [Support]
WacomTablet (2015-12-17) [Support]
Automatic backup: YES
Volumes to back up:
Macintosh HD: Disc size: 999,35 GB disc used: 612,69 GB
Destinations:
Elements [Local]
Total size: 2.00 TB
Total number of backups: 96
An older backup: 12/24/14, 04:30
Last backup: 01/07/16, 23:33
Size of backup drive: adequate
Size of backup 2.00 TB > (disc 612,69 GB X 3)
28% mdworker (3)
3% kernel_task
2% WindowServer
Service Office adobe 1%
0% fontd
Top of page process of memory: ⓘ
989 MB kernel_task
Mds_stores 295 MB
Dropbox 197 MB
197 MB Google Reader
172MO Finder
4.24 GB of free RAM
used 7.75 GB RAM (2.43 GB being cached)
Used Swap 0 B
July 2, 2016, 12:11:12 AM self-test - spent
July 1, 2016, 10:39:04 PM/Library/Logs/DiagnosticReports/Adobe InDesign CC 2015_2016-07-01-223904_ .hang [deleted]
/ Applications/Adobe InDesign 2015/Adobe InDesign 2015.app/Contents/MacOS/Adobe InDesign 2015 CC CC CC
July 1, 2016, 10:38:57 PM/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2016-07-01-223857_ .hang [deleted]
/ Applications/Adobe Photoshop 2015/Adobe Photoshop 2015.app/Contents/MacOS/Adobe Photoshop 2015 CC CC CC
July 1, 2016, 22:36:42 ~/Library/Logs/DiagnosticReports/CEPHtmlEngine_2016-07-01-223642_[redacted].cra sh
com.adobe.cep.CEPHtmlEngine - tmlEngine 2015.app/Contents/MacOS/CEP/CEPHtmlEngine/CEPHtmlEngine.app/Contents/MacOS/CEPH/Applications/Adobe InDesign 2015/Adobe InDesign CC CC
June 29, 2016, 08:14:10 PM/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2016-06-29-201410_ [deleted item].cpu_resource.diag [details]
Try to leave Adobe Indesign and Photoshop. They break.
-
Customer service terrible to try to unblock the account via Live Chat
Several months ago, my account has been hijacked by someone in Taiwan. Skype credit has been purchased and the pirate air started making phone calls. Fortunately, I took this activity from the outset, with recipes by e-mail and has managed to avoid further abuse with a change of password quickly. I followed its use for a while, it's been a few months now and all seems well again. However, it seems that my account is suspended. Not much, given a reasonable answer I reported the diversion of Service account customer, and it seems easy to fix via Live Chat. Boy I was wrong.
I spent twenty minutes the cat in the round with a customer service representative, who insisted that I provide responses to the seven questions, the right answers, one of which is simply not possible for me to answer.
Seventh question request I appoint FIVE people who are on my list of contacts. My problem is that my contact list is only three people deep. I'll be honest, I mostly don't use Skype to Facebook Chat integration, any other conatcts are always added to the length of my conversation with them. I literally can't answer this question correctly. Customer service telling me that without this response that they cannot help me is not useful at all, they react so robotic when I ask how to work around the problem that my contact list contains three names, claiming again to answer questions accurately will result in a permanent suspension of my account. Is not helpful in the slightest.
In addition, they also want the month and year on my initial sign of Skype services? I have no idea. I use Skype for years, since it is in BETA, if my memory is good. I tried to search my profile, but I find this information? I mean who remembers the exact date they joined Gmail? Or Facebook? Sign up for web services all the time and I certainly never write down details about the dates for future safety violations.
It is very obvious that my account has been hacked, my position jumped from the United Kingdom to Taiwan with a sudden flurry of activity before a change of password that brought to a halt and a return to the usual use of the service. Isn't there a more sympathetic way customer to deal with this problem asking me to remember the details of years ago?
Thanks to the hump, I thought I should post an update on this situation, because of the fact that I finally found a fix.
I recently signed up for Office 365. One of the advantages of this service is free Skype minutes each month. Another is access to a higher level of customer support from Microsoft themselves, which allows you to bypass the REPS of Skype once I mentioned my questions to a representative of Microsoft, they have solved my problems, literally within sixty seconds, without the need for a ridiculous of identity verification amount, once I reminded them how much to invest in their services on a monthly basis. They really could have more useful to maintain my subscription. So finally after more than 18 months, I once more full access to my Skype account.
In short, Skype customer service is terrible and the script function, while Microsoft is inhabited by beings real humans who you can have a conversation with, reason with. If possible, seek out them, especially if you are a customer who pays for anything (Xbox Live, Office 365, etc...).
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MacBook pro became unnecessarily slow
My Macbook Pro 13 "mid 2012 with more tham 250 GB of available disk space, worked perfectly with Maverick, but suddenly he became very slow, every click is a beach ball and the freezing of the laptop. Has made a comeback to the top and tried to fix the problen time through the forum with no luck, did an update to El Capitan, it took 16 hours to do the upgrade with the same resoult, still running slow. This is the same battery or with the charger and now with no aditional instaled software operation.
Any help will be apreciated.
EtreCheck version: 2.6.6 (226)
Report generated on 16/12/15 22:14
Duration 28: 17
Download http://etrecheck.com EtreCheck
Click on the links to [click for support] to help with non-Apple products.
Click on the links [click for more details] for more information on this line.
Hardware information: (does that mean?)
MacBook Pro (13-inch, mid-2012)
MacBook Pro - model: MacBookPro9, 2
1 2.5 GHz Intel Core i5 CPU: 2 strands
4 GB of RAM expandable
BANK 0/DIMM0
OK 2 GB DDR3 1600 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1600 MHz
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: en2: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 907 - SN = 9G2190608D3NC
Information about this video: (does that mean?)
Graphics Intel HD 4000
Color LCD 1280 x 800
Software system: (does that mean?)
OS X El Capitan 10.11.2 15 c (50) - time since started: about one day
Disk information: (does that mean?)
TOSHIBA MK5065GSXF disk0: (500,11 GB) (rotation)
EFI (disk0s1)
: 210 MB HD (disk0s3)
[recovery] recovery: 650 MB Macintosh HD (disk 1) /: 498,88 (Go 483,75 free)
Storage of carrots: disk0s2 499.25 GB Online
MATSHITADVD-R UJ - 8À8)
USB information: (what does this mean?)
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
Lightning information: (does that mean?)
Apple Inc. Thunderbolt_bus.
Guardian: (what does this mean?)
Mac App Store and identified developers
User Login items: (does that mean?)
None
Other applications: (does that mean?)
[ongoing] com.etresoft.EtreCheck.6752
[ongoing] org.Mozilla.Firefox.55392
Internet Plug-ins: (does that mean?)
Default browser: Version: 601 - SDK 10.11
QuickTime Plugin: Version: 7.7.3
Safari extensions: (what does this mean?)
Adblock more
3rd party sous-fenêtres preferences: (does that mean?)
None
Time Machine: (what does this mean?)
Time Machine not configured!
Top of page process CPU: (does that mean?)
4% hidd
Firefox 2%
kernel_task 2%
1% WindowServer
0% revisiond
Top of the process of memory: (does that mean?)
1008 MB firefox
437 MB kernel_task
152 MB mdworker (10)
WindowServer 82 MB
Finder 57 MB
Virtual memory information: (does that mean?)
174 MB free RAM
3.83 GB used RAM (968 MB cache)
Used Swap 0 B
Diagnostic information: (does that mean?)
December 15, 2015, 18:54:36 self-test - spent
Installation memory extra RAM would help your cause. The best sources of RAM compatible Macs are OWC and Crucial.
Start the recovery partition and select in menu 4 disk utility.
Run disk utility, > first aid, check and repair.
If the disk cannot be repaired, you may have to replace it.
Ciao.
-
Live chat of conclusion, or even service phone numbers on this Web site are TERRIBLE! Amazing how bad it is!
Here's the direct link for Support Chat
Hope this helps, for other queries in response to the post and feel free to join us again
* Click on the star of CONGRATULATIONS on the left to say thank you *.
Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.
Thank you
K N R K
Although I am an employee of HP, I speak for myself and not for HP
-
Hey... can guys someone give me the address for the live chat service?
Call Technical Support...
http://support.Lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613
Zehn
-
Problems by typing in a live chat.
Twice now, I had a hard time using my keyboard in a live chat. Otherwise I can type emails, etc. without problem.
Hello doodle dixie,.
If this only happens in Live Chat, I would recommend that you contact Windows Live support:
If this isn't the case, then I recommend that you download the latest drivers from the manufacturer, keyboard
Best regards
Matthew_Ha
-
My computer became very slow and takes forever to start up. I ran a diognostic on it and he registered all those sites that open at startup, but I don't know which I need and those who didn't. In addition, do not load my videos, they stop and start!
Hello
1 are there any changes made recently to the computer?
2. What is the security software installed on the computer?
3. What are the steps that you have already tried?
Follow the steps in this article.
Optimize Windows Vista for better performance: http://windows.microsoft.com/en-US/windows-vista/Optimize-Windows-Vista-for-better-performance
Try to set up your computer in a clean boot state, and check if the same issue occurs
By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.
I hope this helps.
-
My webcam does not work with live chat
Original title: webcam problem
my webcam does not work with live chat and it happened last time specially when the computer do the update of rutin and I used to restore my computer to bring it back to the work of the web camera
Thank you
Hello
· What is the brand and model of the webcam?
· You're using a built-in or external webcam?
Method 1:
Try to run the Microsoft fixit from the link tool and check if it helps.
Hardware devices do not work or are not detected in Windows
http://support.Microsoft.com/mats/hardware_device_problems/en-us
Method 2:
I suggest updating the drivers of webcam on the manufacturer's Web site, click on the link below:
-
How can I contact Microsoft Help, live chat and online.
I searched on the net while trying to find help online live chat with microsoft reprentsentitive (how ever you write that)
and I'm pretty upset, I know there is one, where is he?The Cat page:
http://support.Microsoft.com/contactus/cu_sc_selector_chatProduct Identification (PID) - Windows LocatorWindows 7
- Click Start and then click Control Panel.
- In the category view, click system and security, and then click System. In Classic view, double-click System.
- In the Activation of Windows of the page, the product ID (PID) is a 20 digit next to the product IDnumber.
Product ID of the retail sales are good for 90 days of free support. You can also use phone or email.
Questions about installing Windows 7?
FAQ - Frequently Asked Questions from Installation Windows 7 & responses -
Original title: slow down the computer
Hello world
I am running a Win7 on an hp w1858 pavilion. My computer became very slow (startup takes a huge time and even my internet browser takes too long to load. I use Google Chrome btw)
I also have Norton Security Suite via Comcast which shows that my system is clean, so I don't really know what the problem is. I would be grateful :) all tips thank you
Yes svchost.exe is eating all your cpu about
Cause the most common was that the windows update system stuck
Please go to start and Panel and Windows updates
On the top left click on change settings update.
Switch to never look for updates,
After the above, restart your machine.
After reboot see if these updates are installed if not install it.
KB3161664 main download page
https://TechNet.Microsoft.com/library/security/MS16-073
Win 7 32 bit
https://www.Microsoft.com/en-US/Download/details.aspx?ID=52823
Win 7 64 bit
https://www.Microsoft.com/en-US/Download/details.aspx?ID=52794
Same deal with it if it is not already installed
Main download page,
https://support.Microsoft.com/en-us/KB/3161608
Win-7 32-bit
https://www.Microsoft.com/en-US/Download/details.aspx?ID=52976
Win-7 64-bit
https://www.Microsoft.com/en-US/Download/details.aspx?ID=52974
Once the two of them are installed,
Change your settings to update them and manually check the updates, if this is not after the passage of the parameters and save the changes.
-
##contuine with live chat
I'm back for the live chat to contune
Hi Alan e Barekman.
You will have to log into the chat, check out the link below
https://support.Microsoft.com/contactus/chatcontact.aspx?scid=sw;en;1406 -
I have a computer laptop packard bell who became very slow when stopping down
I HAVE A LAPTOP FROM PACKARD BELL, WHICH BECAME VERY SLOW CLOSE. I SUSPECT THAT THERE IS A BACKGROUND PROGRAM SHUTDOWN TACTIC, BECAUSE SOMETIMES A BLUE SCREEN APPEARS LITERALLY HALF A SECOND, THEN DISAPPEARING TOO FAST FOR ME TO READ. HOWEVER, IVE JUST MANAGED TO SEE 'FORCE SHUT DOWN' WILL DISPLAY. CAN ANYONE HELP?
PS - IM RUNNING KASPERSKY PURE 2012 AND I LOADED DISKKEEPER (TRIAL VERSION).
EXCEPT THAT IVE BEEN THRU ALL MY STARTUP PROGRAMS AND SEVERELY LIMITED THEM.
Most of the time, you can use the Task Manager to see which programs are hogging resources. Make sure you click on tab the process, and then on the small button at the bottom left that says something like "show processes from all users".
In addition, switch to view... Select the columns entry and select other readings/o and i/o
You can sort the columns by clicking on the title - this way, you can control what is spking during closing. Get the name of the process that is spking and we can start watching them.Also, try the clean boot here procedure to solve problems: http://support.microsoft.com/kb/929135
Another link for him here: http://support.microsoft.com/kb/331796 -
How to get live chat help? I've heard others here, so I know it's there. I've spent a lot of time in this endless loop of support pages that promise to help is one click, where it is just to send you to the same page.
Anyone?
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
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