What happened to live chat support?

When you try to access Live Chat, a message "There was an error checking the queue." I have seen this for some time so I know that this isn't an intermittent problem. A link appears below this message "you can try to start a chat session. When I click on it I get to a blank page with the title "Please leave a Message." What is going on? Even at the bottom of the page to contact us, there is mention of live chat to the title of technical assistance.

It is better to create a new thread.

Then you can give this thread a title appropriate and can provide additional troubleshooting information.

Tags: Firefox

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