Billed monthly for "free Plan".
I'm getting billed every month for creative cloud. When I followed the directions to cancel the program it says I have "free plan". How can I get this load to stop?
Look through the following links and use the options by phone or chat (when available), so necessary for your situation:
Cancel your subscription or membership. Creative cloud
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.Adobe.com/thread/1703848
Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails try using another browser.
800-833-6687 (the only one from 05:00 - 19:00 PST, Monday to Friday day US).
Tags: Adobe
Similar Questions
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Is there an option to the month for the Plan of photography?
Is there an option to the month for the Plan of photography?
The $9.99 is based on an annual commitment. Is there an option with a higher monthly price that does not require an ongoing commitment?
Hello
I am sorry to say that the plan of the photograph is not available without annual commitment. You can choose options of payment such as monthly or annually.
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I pay 9.99 usd per month for the Plan of creative photography Cloud. I use mainly LR... can I download / use the most powerful Photo Store for this award of contract also?
Ask for help here.
Yes, creative photography plan cloud includes photoshop & Lightroom.
Concerning
Baudier
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I remember with an offer for Adobe photography plan ($9.99 / month) 3-4 months back. However, when I go to my Adobe ID, manage accounts, it shows that I have a ' free membership creative cloud. " I'm in charge $9.99 each month even if (the last charge on my card of credit being 5-Sep-2015)
Please check "PRIVATE MESSAGE".
Regards
Megha Rawat
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new PC, now I need to Photoshop lightroom included in the plan that I pay monthly, please what I have to do? Thank you
Hello
Download the Photoshop and Lightroom app from the desktop of CC app:
Download, install, update or uninstall applications
Kind regards
Sheena
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Can I get a renewal of my membership with the 2 month for free?
Can I get a renewal of my membership with the 2 months free?
Please contact support:
Concerning
Megha Rawat
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I am in my first month and yet you charged me $178 to cancel this free trial version.
This seems to be a tactic of the bait and switch.
"
Try Adobe Stock a month for free*
- Get 10 free images to use in the coming months
- Your first month will be refunded when you sign up for a year of Adobe Stock (10 images a month plan) to US$ 29.99/month (plus taxes)
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Please notify.
Klaus Childs
Hi Klaus
Sorry for the confusion caused.
The system calculates automatically the cancellation after 14 days according to the standard subscription terms.
However, with the Stock promotion cancellation fees will be not processed if cancellation is made within the first month.
Kind regards
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Can't get out of subscription screen to try for free Revel
When I connect to the application of Revel, using my id and password, the only screen I get is the screen asking me to subscribe for a fee. I thought that I could upload up to 50 photos per month for free. How can I get out of the box subscription, in the free app to start trying to download photos?
If you use the application, first try to exit the application and start it again, log in again and see if it helps. If this is not the case, delete the app and reinstall it. Start, connection and let me know if it works.
Thank you
Guinot
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Where's my "ten free images"?
After that I subscribed to this package:
"10 standard pictures an annual plan of months, monthly paid $29.99 US/month for a year of turning up to 120 images standard cancel without risk in the first month.
There was always this banner at the top saying I could get ten free.
I remembered that I had ten free images in an email too (10 free + 10 for the first month), but after a few days when I started licensing and downloading, I had to pay after the ten first. I missed something?
Thank you.
Hello
You have signed up for the 10 images a month plan August 9 and were awarded 10 credits image. The first month is free.
When you used these 10 credits, additional images are charged at a special rate of $2.99 per image.
If you continue the subscription after the trial period you will be awarded 10 images, the next date of renewal to September 9.
Kind regards
Bev
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Hello. Recently, I buy the suite adobe for students. I also paid for two months. But in my profile it says I have a free plan for testing applications. And I can't get the entire application. How can I solve this?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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If I bought Adobe CC am I supposed to get photoshop for free? My free trial just expired and my teacher gave me a site for students to pay 19 months I bought and received e-mail confirmation (of adobe) but when I try to download photoshop it says buy now. And when I try to check my plans and products, it is said, 'due to maintenance your plan can not be displayed', it's a little frustrating because I have homework due tomorrow! Help, please!
Refer to this:
Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors
For anything else, you may have to contact support by phone.
Mylenium
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I bought my new laptop exactly a month before Windows 7 was released and standard for all new laptops. Can I upgrade to Windows 7 for free, or at least some discount?
Thanks in advance,
DonatContact the manufacturer or ask in this forum instead: http://social.answers.microsoft.com/Forums/en-US/w7install/threads ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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Licenses &; monthly payments [for the Plan of photography]
Hello
I'm going to buy Creative Cloud for photo enthusiasts (Lightroom & Photoshop) that costs $9.99 / month. The photo is not a hobby, but I use it intensively camera on vacation and the holidays and weekends. I use programs from time to time, no doubt, several times a year. So, the question is - monthly payments are needed, or they can accomplish as a prepaid plans? For example, today I need to process several pictures, so I pay $10 and that's it. Then I do a break for several months - should I pay $10 a month or a few months when I want to play with?
Thank you.
Then I do a break for several months - should I pay $10 a month or a few months when I want to play with?
There is no option for $9.99 / month photography Plan monthly Plan.
Pricing plans and creative Cloud membership | Adobe Creative Cloud
It is only available on a 12 month contract, be paid full for 12 months either paid on a monthly basis. You can't start and stop this plan throughout the year. You pay $10 per month every month for 12 months if you use the software or not.
Once you register, you have 14 days to cancel. After that, you are engaged for 12 months. If you cancel after 14 days, but before the end of the last 12 months, you will have to pay cancellation fees. The price depends on when you cancel.
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Hi all, I'm quite new here and I really need help!
I have purchase a plan from month to month for Adobe Illustrator and it does not at all! Creative cloud does not recognize my subscription even after receiving an email of confirmation of purchase from them. I'm really angry that there is not anyway to email Adobe or call them (I'm in Singapore).
I check my account on the website and it says that I can't look at my plans/subscription now for maintenance.
Which means that anything that I can do, even if I want to terminate the program now. It is a very overwhelming experience T.T
Thanks in advance!
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
Contact technical support during the week - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
-
can I benefit from the agreement of the student upgrade my current plan for the $20.00 per month for everything since I was a student
Adobe in education... Start here https://creative.adobe.com/join/edu
Educational https://creative.adobe.com/plans?plan=edu
FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html
When you purchase a subscription to education, the terms you "click to accept" should be clear about the first/last years
-Intro price http://forums.adobe.com/thread/1448933?tstart=0 one can help
http://www.Adobe.com/products/creativecloud/students.edu.html
http://www.Adobe.com/education/students/student-eligibility-Guide.edu.html
Redemption Code https://creative.adobe.com/educard
Proof of ID http://www.adobe.com/store/au_edu/academic_id.html
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