Billing has failed three times, account cancelled
I had a problem with my CC that took a week to resolve, in this time the automatic billing has failed three times and I got e-mail telling me that my account was automatically cancelled.
The problem has been resolved and I cound't find how to reactivate my account, so I ordered again.
Now I have plans in my account, the old, where billing is supposed to be the 20th and the new, the 1st of each month. The thing is, when I click on the option my account, both open the same window, with the date of the new plan.
Will I be charged twice for the same account? Or even have problems with the cancellation of the old regime?
Hi vfv,.
Welcome to the Adobe Forums!
I checked your account, and I can confirm, you won't double charge.
The first subscription has been cancelled and you will not be charged for this subscription.
Please let us know if you have any questions.
Thank you.
Arnaud.
Tags: Adobe
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