Black screen on Satellite Pro C870-1CJ

Good night

I have a portable Satellite PRO 1CJ C870. A few days ago I got a blue screen showing display problems and since then, the laptop screen is black and there is no picture shown in it. I am entered mode secure and tried to connect it to a VGA monitor with success.
As I guess it was a problem with the graphics card then in the blue screen message, he made atikmgpag.sys that I tried to install the latest version of the graphics driver t but no news on the laptop screen.
I also tried Toshiba Tempro, which has not had the success also. I have tried several things without result.

Can anyone help me to solve the problem? I'm a bit desperate.

Thank you

Gabriel

As far as I know your laptop Satellite Pro C870-1CJ was equipped with two graphics cards:

1 - internal Intel Graphics HD 4000, which is part of the Intel CPU
2 external ATI Radeon HD M 7610

The error that contains information about the atikmgpag.sys file seems to be related to the ATI graphics card driver.

I'm not sure, but it might be possible that the graphics chip from ATI external began to malfunction.

Anyway, if possible, try to retrieve the laptop as mentioned by Liam
If this is not possible, the material may be affected and it could be costly to repair.

Tags: Toshiba

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