Black screen when you try to play a video rental

HI all, I rented a movie from iTunes and I got everything updated iTunes and OsX but whenever I'm trying to play the screen is all black and the movie will not play. I can see screen grab when I go to the chapters, but could not get anything to play. I tried for authorizing and reauthorizing my computer - I have a MacBook Air 11 '' end 2013.

abyone else has this problem and have you found a solution for this?

Same question.  I recently bought a new MacBook Pro & today is the first time I tried to watch a movie in iTunes.  Purchased or rented movies will play.  I, too, only have a black screen with only the controls (rewind, pause, reading, etc) visible.  No chapters listed, just the cover of the movie at the top + names of administrators.  Was on the phone with Apple Care for 2 hours and they could not understand.

When the Senior Adviser, I was speaking with iTunes contacted for credit, told him they were aware of the problem and working on it.  He said that there is a problem with some Macs, but not other Apple devices.

Strange that iTunes would have not contacted Apple Care technical support to let them know about the issue.  Also, before I spoke with the Chief Adviser, I was talking with someone else to Apple Care, who had also made contact with iTunes to try to resolve the problem by return the video rental for me and it has not been said on the issue.

It was about 3 hours ago.

Advise senior said that she would send me a mail with my # case and contact information so I could follow, but she didn't.  She took my phone #, so if all goes well, she will call to let me know when the problem is solved (not holding my breath however).

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