BlackBerry - App World app Smartphones help completely froze my phone

HI - can someone advise?  My daughter has downloaded a theme of App World, and it froze completely his phone.  Even if I take the battery, it is a same page completely frozen, I can't do anything with it.  Any advice?  Thank you

Start your BlackBerry in safe mode.
Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877

  • While in safe mode, change your theme on a normal current theme.
  • go to Options > Advanced > Applications and remove this theme.
  • restart your device in normal mode.

Tags: BlackBerry Smartphones

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