BlackBerry battery Z10 drainage and other problems

Hi all.  I'm new to this forum, but certainly not new to Blackberry devices.  I had a playbook before my z10 and I know that the two are not at all similar, but I like Blackberry interface.  I read a lot of posts here on the drainage of the battery and overheating and the phone restarts several times, and I had all these problems.  Recently, after reading here and trying to get a grip on what to do with my z10, I called my cell phone provider technical support to see what they had to offer advice.  I live in the Canada, Telus is my provider and they said either on send to get or replace the battery or both battery and motherboard replaced like who could fix the overheating problem.  My phone overheat in the upper left corner of the phone, but only when I play a game that I downloaded on the android market as 1mobile market.  In general, it is a racing game where the screen is affected much.  I noticed that the back of the device overheating also and this worries me greatly as I wonder if my phone is going to explode in my hands!  I did a cleanup of security and has not been successful in restoring the last backup I made before is erased.  In some way my Blackberry ID and password was not accepted when I put my phone again.  It's frustrating.  But now I always get the overheating problem and my battery life is not great, that it was better before erasure.  Weird.  I ask some advice if I should send the phone or to swap with another since I was still under the 1 month to own this phone?  I have till next week Monday a decision, because it is when my replacement z10 phone is supposed to be in my Telus in my store.  Thanks in advance to all.

At the end of a day recently, I tested, did not use wifi, no games, no cell data, and my battery had fallen to 30% while having the phone and SMS language. Before I start my day, the phone is fully charged. Technical support told me that isn't normal.

Tags: BlackBerry Smartphones

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