BlackBerry Bold 9700 smartphones - unable to access the e-mail account configuration

9700 OS 6 on ATT

The problem: the email accounts through the icon of the installer cannot access.  Configuration - mail accounts.  I can highlight the e-mail accounts in the Setup menu, but can't open it.  I can open all other options in the Setup menu

I had this 9700 for 2 years and my configuration of e-mail account and operational full-time.  My email has been hacked and I fixed that on my desktop CPU but my 9700 will still not receive or send emails.  I did the following:

  1. Reset the battery removal
  2. Deleted service books

Everything I could find on correcting my email on the 9700 account is that I have to reset my email from my 9700 account information.  Unfortunately, I can not access account configuration menu email form.  Help please.

Hello Marshall

Welcome to the Forums of the BlackBerry Support

This is the KB that deals with this error:

KB33220 : cannot access the configuration of Messaging Application or connect to BlackBerry ID on a BlackBerry Smartphone services.

 

Or you can use your BIS Carrier site to add / modify your e-mail account or use your BlackBerry browser, go to www.blackberry.com/integrate to add / change an e-mail account.

Tags: BlackBerry Smartphones

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