BlackBerry Bond try to remove newly Blackberry leap BBID configuration

Hello

I recently bought a BlackBerry Bond and added my email as the BBID. However, a few days later, I forgot the password I put for the BBID and so cannot change enamel BBID (since I wanted to change the email). I tried the Edit option, but since he is asking password, I was helpless.

Then, I went open my email inbox and delete my id by clicking on the link provided in the email sent by Blackberry start.

Now, I am unable to set up the BBM because it asks me to confirm my BBID, which I can't do since enamel is not currently registered. (But the phone always displays the e-mail address that is not registered as my BBID)

I found the password associated with my BBID today and I tried to put that, however every time I do this... message "unknown error occurred" appears.

I am currently doing a Wipe of phone security, but I don't think it will be a great help, because the version of the OS is 10.3.2.something

I went through the previous posts in this forum about similar issues (for example https://supportforums.blackberry.com/t5/BlackBerry-Z10/Trying-to-remove-newly-setup-BBID-from-Z10-an...  ... but I didn't have confirmed my email for BBID, nor that I had implemented the functionality of BBProtect Anti - Theft

I bought the phone from a mobile phone retailer here in Saudi Arabia.

Any advice would be most appreciated.

Hello

Just to let you know... Fortunately, since then my BBID email has not been confirmed and BBProtect Anti theft has not been activated, a security wipe solved the problem!

Tags: BlackBerry Smartphones

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