BlackBerry Passport email Html appears in the Hub on Blackberry Passport

Dear Support Forums,

I have recently upgraded to a new phone (BlackBerry passport) and have encountered a problem with my email.

I am not able to display html emails in my inbox on my device. When I saw the same email from my desktop via outlook or webmail it displays very well.
I can view emails html of my other personal e-mail accounts very well on the device, however, it's just my business email which will not display emails correctly on the device. I jumped through all the hoops support with technical support from my mobile provider and technical support of my corporate email provider already and they have determined that the problem is the end of Blackberry.

I would like to know if there is something that can be done to help.
Thank you

noelgREALTY.

As temporary (since my last post) I had the account e-mail problem and set up the Activesync for contacts & calendar only (no e-mail) and set up a separate IMAP on the same device for the part by e-mail only. In this configuration, I could get HTML emails as usual, but I lost the functionality to send Calendar invites via ActiveSync.

I did updates BBOS and whenever have tried turning on the email back for ActiveSync see the updates addressed the issue. I had not checked it lately / after the update so I tried today and voila! My ActiveSync email now displays HTML emails as usual in my problem email account. If all is good now.

Tags: BlackBerry Smartphones

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