BlackBerry phone calls from unknown numbers Passport go directly to voicemail

I'm having a problem on my passport with the phone. When I get a call from a number that is not stored in my contacts list, the call goes straight to voicemail.  If the caller leaves a message, I get the call indicator missed with the new VoiceMail indicator. However, the phone doesn't ring or vibrate, and the screen does not light to show that someone calls.  I missed a number of calls because of it.

Calls from numbers in my contacts list work fine.  It's only calls from numbers not in my contacts.

I'm on 10.3.0.908 on Rogers.

Hi @jnak

I would like to know if this KB help!

KB36391 not able to receive calls or text messages from numbers not stored in a contact in t...

Tags: BlackBerry Smartphones

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