BlackBerry phone of Q10 is on but the screen is OFF

Hello

My problem came from nowhere. I have no leave falling or damage my Q10 (OS 10.3). My battery was almost full, but when I wanted to check something the screen just lights. The keyboard-lighthouse was lit, I could hold the mute button to start the votes programm and I heard the sound of starting the program. everything seems to work, the screen is totally black.

what I tried:

-J' took out the battery, tried to restart... nothing fixed it.

-J' loaded for 10 hours

-J' have now pushed start button-> a red light is displayed for 3 seconds and sometimes the keyboard light went

- I could connect to the computer and make a backup, even if I removed the battery before and could not restart it!

After about an hour, it fixed itsself. I could use it as usual again. These situation keep stacking and I count 3 times now. what I can also send it in?

Thanks for the help!

Eric

Is the unit under warranty? Otherwise, you can remove and reinstall all connections to the motherboard if you feel uncomfortable with it, or bring it to a repairer and ask them to do.

Tags: BlackBerry Smartphones

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