BlackBerry Q10 Activesync on Exchange does not suddenly

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• BlackBerry Q10 than my gyro does not work

  When I restart device the gyroscope works either the sensor light on the keyboard, but after 4 minutes the gyroscope or the light sensor.

  What should I do?

  You can certainly try, this could be a hardware problem and not software, but does not hurt to try. Use the BB link to backup everything on your phone. Once it is finished, click on settings (gear icon), then reload. Follow the on-screen steps and just leave the phone on while BB link reloads the operating system. Once complete, your phone will be 'all new' If no settings or information that you had before are here. Fortunately, you have made a backup before! Go to settings, and then restore the data and then follow the steps to find your backup and it reloads everything!

  Good luck

• BlackBerry Q10 mynumber word substitution does not work

  Hello

  I'm having a problem with "mynumber" word substitution on Q10, if I encounter this problem on the old BB OS 6 version, just change the information of SIM on Options-> device-> settings-> SIM card Advance system-> change the SIM phone number.

  How can I change mynumber on BB OS 10?

  Please let me know

  Leo Soesanto

  Hello Leo,

  Thank you for your question about the phone number on your smartphone BlackBerry Q10.

  To change the phone number in the smartphone BlackBerry Q10, please go to settings > privacy and security > SIM card

  Let us know if you have any other questions.

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• BlackBerry Q10 ActiveSync does not synchronize my Contacts after changing to another Exchange Server

  I changed to another supplier of services of Exchange and now the problems with my Contacts on the Blackberry Q10. After the configuration of the new Exchange ActiveSync account, I observe the folliwng:

  1. New contacts created in Outlook / Exchange Server will not synchronize to the Q10.
  2. New contacts created on the Blackberry are synchronized backed the Exchange Server / Outlook Client.
  3. BlackBerry-Contacts are visible, but won't open (like "zombies").
  4. BlackBerry Contacts from other sources (Facebook, WhatsApp) are no longer bound together, in other words, it seems that the person has multiple contacts entries.
  5. Sending / receiving mails and work on the Blackberry calendar entries.

  I fixed it myself. Now, the Contacts are all back in, deduplicated and healthy. That's what I did, step by step, in settings > accounts:
  1 turn off Sync contact on the Exchange ActiveSync account
  2 delete the Facebook account
  3 remove account Skype and gmail
  4. run "Delete local Contacts"
  5. in Contacts, check the number of Contacts: contact no.
  Then in settings > accounts:
  6. turn on synchronization of Contact for an Exchange account
  7. This brought all Exchange contacts
  8. Add Facebook, Skype and a gmail accounts.

  END

• BlackBerry 10 Q10 Message text box does not scroll past two lines

  When you type a message in the message text box, the text does not scroll to the 3rd entry line until the line is completed. I find myself typing blind to line 3 of my message until the line 3 is full... then it scrolls to the top and becomes visible in the message text box. Any suggestions?

  Had the same problem.  You must have changed the font size of your device to a point 10 or above fonts.  If you set it to original font size which is 8, it works perfectly again.  IHAVE that mine now set at 9 and it the text field scrolls correctly now.  It must be a bug in Blackberry software so if you read these messages please fix it as I'd rather watch 10-point font.

• BlackBerry Smartphones camera works does not suddenly

  Hi all

  I tried to take a picture yesterday to find that when I select the camera on my phone, I have just a white screen and the camera icon is gray shaded and cannot be hired?

  I always get the flash and geo tagging icon / scene mode icons and I am able to use them simply not capture icon.

  I had a range of different messages arrived saying that another application is using the camera etc and when I select video camera I get the message "the camera is use by another application, cannot start the video camera viewfinder."

  I ran the self test (which was a bit pointless) and he has just confirmed that the camera was not working.

  I tried to pull the battery with the phone on, but that does not solve anything.

  At my phone plugged on charge last night and when I woke up this morning and turned on I checked the camera again and it seems to work!

  I could take a picture and then I just got the blank screen again and were not able to make it work again since.

  I have not recently added all the apps or made any changes to the phone and it seems to have happened completely at random, as I did nothing extraordinary.

  I would really like to solve this problem without having to delete and re install the OS if possible but its is not in good shape.

  BlackBerry Torch 9800

  6.0 bundle 2647 (v6.0.0.600, platform 6.6.0.223)

  Look forward to any help that anyone can provide.

  Thanks for the tips, but for some reason any 9th / 10th (I lost count) battery pull I've done seems to have done the trick.
  Left the battery for an hour and the camera has been authorized since!
  Appreciate your response and good advice

• Smartphones BlackBerry of RIM blackBerry 9220 curve - vibrate profile does not work.

  Hello RIM! :

  I have my Curve RIM 9220 for a month half and suddenly vibrate profile does not work.

  I tried the soft reset, Double Soft Reset and finally what I hated the most, is the Hard Reset.

  This phone is ideal, but with this question, I might think twice. Please help RIM. Helpsmilie::

  Hi PinoyAkoBakit,

  Welcome to the support community!

  Can you please clarify what you mean by rebooting to hot, double soft reset and hard reset?

  I would say that your database of sounds/profiles of compensation and set up your notifications again manually, without restoring these settings from a backup file. This article provides the steps to do this. 'How to clear data from the BlackBerry Smartphone user' http://bbry.lv/JtQKcw

  If this does not resolve the problem, try to back up your data and perform a clean reload of your BlackBerry® Device Software. For additional instructions, see the following KB articles.
  For Windows®: "how to perform a clean reload of the BlackBerry Device Software for Windows' http://bbry.lv/GI9beY
  For Mac: "Perform a clean reload of the BlackBerry smartphone application software on a Mac using BlackBerry Desktop Software" http://bbry.lv/J0UN1U

  Please test to make sure that the problem has been resolved before restoring all the data from your backup file.

  I hope this helps.

• BlackBerry Smartphones new mail icon does not

  I have a strange behavior suddenly with one of the e-mail on my Blackberry "BOLD" accounts.  The account is a gmail account and never had any problems until today.  I noticed this morning that e-mail has not been pushed, despite the fact that new messages were in this mailbox.  I removed and re-added the account, as well as return service directories.  Now, mail seems to take place at the account again, but the new mail indicator (red asterisk) does not work for the account, even if I get a new mail on the main 'Messages' envelope icon indicator when the mail comes in this account.  Any ideas?  Thank you!

  Well now that you problem has been resolved. Please solve the thread by accepting the solution.

  Thank you

• BlackBerry Z30 Z30 autofocus camera does not

  Hi people,

  I use a Z30 for the past 2 years, and in general I have no major problems with it.

  Lately, I realized that the photos taken by two cameras built in (front and rear) are prety bad quality. I tried to change the camera settings, but nothing works. What I realized is that autofocus does simply not. The image is not sharp, particularly if you take close ups but even in a landscape image, you can check the academics is not good. Another example trying to take a picture of a written or printed book and as a result, you can read even more large font (like arial 16). This very annoing and seriosly obstructs all-purpose potetial for this kind of device.

  I referred to the manual / subject hepl, but no answer for this one.

  In a net shearch, I have seen several users complain (also in devices priv and passport), but no good answers for these people.

  I use the latest version of the OS (10.3.2.2876)

  No accidents or damages occur to the device

  I referred to the BB Expert virtual app and it returnes to Pentecost "possible camera issues.

  I would refer these results in BBVE

  Thanks in advance for you hep

  paulosilva wrote:

  Thanks for the reply. Is wrong in the version of the OS. While in the BBVE screen it apears to be 2876, in the setings OS is 10.3.2.2836.

  You did wrong... we're the "software version" while the other is the real version of the OS. So, are you running OS 10.3.2.2876 / SR 10.3.2.2836. Reference:

  • http://support.BlackBerry.com/kb/articleDetail?ArticleNumber=000023393

  It is always important to know both, because you need one or the other depending on what you're doing and who you work for.

  paulosilva wrote: I searched for updates and it returns it as the last.

  all of the instructions?

  This version is indeed the last film of the BB (although, as I have already mentioned, issue). But, don't understand that BB does not control which offers itself to you as 'later '. As it has always been, others retain control over the output of any bundle of BONES to their end-users... usually it's the carriers who hold this last stage of the control. Therefore, it is always possible for two people with identical devices having different results about "the last OS" since the carrier controls what each user sees this through official methods.

  Official methods, which will be controlled as to what exact OS versions are available:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/how-to-reload-your-Blackberry10-O...

  Unofficial methods, which are cleaner and allow you to choose any version of the OS you want, including older versions (if those who prove to be more stable for you) as well as those who may be your carrier (or anyone they control your offers) delays in approval:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...
  • http://forums.CrackBerry.com/BB10-leaked-beta-OS-f395/BB10-OS-archive-943672/

  Of course, before you start this, you want a good backup link, a manual copy of the memory of your device to your PC and complete documentation of your configuration (identification information of account, adding applications, configurations, etc.). Sometimes, restoring a backup returns unit corruption even, must be eliminated and reconfiguration from scratch can solve that.

  Be aware of the risks of 10.3.2 however... There are two things to worry about. First of all, be 100% sure that you know your BBID identifiers... If you do not, you may make your useless device to anyone, including yourself. Second, once you move to 10.3.2, you cannot fall back to 10.3.1 or earlier, by any medium (for example, even the unofficial AutoLoaders can not overcome this restriction anti-secours).

  Good luck!

• BlackBerry Z3 sound and vibrate does not at the same time

  Hi support them.

  I recently purchased the BlackBerry Z3.

  It supports no sound & vibrate at the same time.

  In Normal mode, I activated sound and vibration, but it only gives sound for incoming calls/messages.

  (does not vibrate)

  In vibration Mode, it only vibrates.

  It's the first time I use a Blackberry and I'm upset with the basic functionality works do not.

  Please answer.

  Kind regards

  Sunil.

  I'm glad things are back to normal for you.

  See you soon.

• BlackBerry Connect for OneDrive Passport does not

  Hello

  I'm new to the BlackBerry/BB10, having moved just on a BlackBerry (a Nokia Lumia 930) passport. I need to access OneDrive but OneDrive app does not seem to connect once I get all of my 2 identification of correct authentication information.

  Can someone please help? Thank you in advance.

  No problem here with OneDrive.

  Could you try to remove the app OneDrive of your device and then restart the passport and reinstall it from App World?

  1. Tap and hold the app icon for 3 seconds until what it vibrates, tap the trash icon.
  2. Restart: With the phone smart BlackBerry turned on, using the keys of volume of the edge side, press on and hold the keys of volume for about 20 seconds and both of the Up, ignoring the initial message of screenshot... the screen go black, reboot.
  3. After starting, go to your BlackBerry World > MyWorld > my Apps and games > available reinstall, and then try the connection again.

• Install the plug-in from BlackBerry to Android development tools does not download

  Hi all

  When I am trying to download Blackberry plugin for Android with the eclipse of "developer.blackberry.com/android/downloads/eclipseplugin/" all files are not downloading.Commandline tools for DURATION for Android App also does not work. A video tutorial is provided how to configure Blackberry plugin for Android, even as I did. I use the latest version of the Android SDK that comes integrated with Eclipse.

  No idea how to get the plugin. Thanks in advance.

  It is fixed. Only, I added "beta" at the end of the url string. But according to the guidelines of your document, it is not mentioned. Please add full URL include "beta" at the end of your document.

• Account Exchange does not authenticate to exchange server with a domain under Windows Surface 3 pro 8.1 user

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  We recently bought a Surface 3 pro from our supplier that has windows 8.1 pre installed (OEM) and I have set up a local user with local administrator rights account, I did windows updates, also activated the account administrator local and then added the device to our area, but I can not set up exchange on the domain user account. I also gave this area local administrator user rights, but it does not check the name on the Exchange Server. It makes the connection to the network, on behalf of the research, but it will not connect to the server. I tried to manually configure upwards, but not luck. When I created this same domain account on a local user with administrator rights, I works very well. I did several times on Windows 7 and never had any problems. Has anyone encountered this problem? Help please.

  Thank you!

  Hello

  Thanks for posting in the Microsoft Community.

  As you said you are trying to connect to the domain network, we have a dedicated team with advanced tools and permission to help with such issues.

  I suggest you to send your query in TechNet forum for better support.

  https://social.technet.Microsoft.com/forums/Windows/en-us/home?category=w7itpro

  Let us know if you have other questions about Windows in the future. We will be happy to help you.

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• Smartphones blackBerry lock key / sleep button does not work after upgrade the OS to version 5.0 Bundle 1168

  a refresh, I noted that the "key lock" button and the button 'sleep' on the top of the phone no longer works. The phone unfortunately does not go on standby when you press the mute. The mute however put mute a telephone conversation.

  Mari_43 wrote:

  is there anyway that I can get back to a version that supports?

  Yes, you can downgrade to an older version if you want.

  1 remove the newer operating system of your PC by going to control panel > Add/Remove programs. (If you never physically installed the OS on your PC, go to step 2.)

  2. next, download and install the earlier version of the operating system. Operating system blackBerry downloads

  3. install the older operating system to the computer by running (double click) the downloaded file.
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  5. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• BlackBerry completely exhausted Z10 battery does not load when 10 BlackBerry smartphone is connected to the charger or usb

  Hello

  I have a BB Z10, two days ago, while the travel battery got completely exhausted and the phone got turned off. later, I connected to the BB charger and the phone does not charge, I tried to connect it to the USB, but it does still not load... just a constant red light nod. I tried to remove the battery for 2 hours and back and not luck it is plugged. Like I need my phone works, I tried to go to a service center but not able to locate one on the BB site, I bought a new
  BB Z10 battery and it worked fine. I went back to my place and it took about an hour for me and yet once again, the battery discharged and I am with the same problem now. Now, when I connect my Z10 to the computer (windows 8.1) I get a red + green slow light flashing and after say 20 minutes, it connects to the computer and the phone turns... and when I see the phone it says Exiting battery saving mode"" immediately followed by "turning off the appliance" and it loops constantly. "

  Help, please!

  It's weird, but not the first time I heard of this.

  See this: http://www.blackberry.com/btsc/KB36747