BlackBerry Q10 how do I get rid of my current BB sign in and create a new one?

My Q10 is having this problem:

http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=KB33652&sliceId=2&di...

It seems to me that I have to delete my bbid which was used for my old BB and make sure I use a new from scratch, so lose all my contacts etc.

How can I do this

Please help someone because I'm so desperate to stop having BBM Manager of temporary error every day, so far the only way I can get around this is to keep to restart or take out the battery.  Whenever he wipes my cats and is usually really irritating.

any help would be much appreciated - thank you

Hey, AdaV,.

Welcome to the community of BlackBerry Support Forums.

Thanks for the question.

Follow the steps in this article to change your BlackBerry ID on the smartphone BlackBerry Q10: www.blackberry.com/btsc/KB26694

Remember to create a backup of your data in BlackBerry link that all data will be erased.

Let me know if you have any other questions.

See you soon.

Tags: BlackBerry Smartphones

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