BlackBerry Q5 trouble with my Q5

I had a Q5 phone that just stop working.  The screen at the time would not work and the soft start it was not possible.  I don't want to start hard because there are there information I want to recover.  Since I got a new phone, the jump and I'm happy with it.

Is it possible to start the Q5 without losing what's there?  Is there someone or some service that I could pick up the phone for help?

Thank you very much

Barbara Bowman

Connect the Q5 to the original wall charger for several hours and let it load it.

Then, do the two of them and see what happens.
Restart: With the BlackBerry powereddevice, press and hold the power button on top about 20-30 seconds, ignore the 3-2-1 timer and hold the button until the screen goes black and you see the red LED.
and/or
Restart: With the phone smart BlackBerry turned on, using the keys of volume of the edge side, press on and hold the keys of volume for about 20 seconds and both of the Up, ignoring the initial message of screenshot... the screen go black, reboot.

What is happening on the screen or LED?

Tags: BlackBerry Smartphones

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