BlackBerry Smartphones 9800 OEM problems

Similar Questions

• Smartphones blackBerry Torch 9800 WiFi problems

  Just bought a 'unlocked' Torch 9800 from Amazon.  We are having a problem with the game facing upwards.  The WiFi signal is detected by the device, but we cannot send or receive e-mails.  When you log on to the browser, we can not go to the line, as it is said that it has turned on WiFi but not coverage.  I have contacted my provider "Three" and they say that, to their end, everything looks good to go.  My previous phone is a Curve 9300 that works very well, I'll have to use my old phone and it is send and receive e-mails very well with good coverage.  The abandonment of the cover guard torch its all very frustrating.

  We arrived at the conclusion that the problem is the phone itself, it has not been unlocked properly or we are missing something in the game upward.  If someone had a similar problem or you can shed some light on what we can hurt?

  Hello and welcome to the community!

  If you can use on the 9800, phone services via 3, then it's unlocked properly... but you can check here:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/unlocking-your-BlackBerry-gu...

  Any BB can be used on any carrier that is running the same radio frequencies that the BB is capable of (and I have no idea if your in are such). But, to bring you a BB on a carrier network that they don't sell, there are several obstacles to overcome:

  (1) the carrier must say 'yes' to the fact... they are owners of their network and have every right to say what devices will be allowed to connect to it. If they say 'no', then it's the end of it.

  (2) you must be sure that your BB is properly unlocked since its origin manufactured for carrier... see this thread useful for more details:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/unlocking-your-BlackBerry-gu...

  (3) you must get all of your voices works on the carrier, before you even try anything on data level services

  (4) you must be a subscriber of the carrier, a plan of sufficient data to enable BB exclusive services that you wish to

  5 (a) if the carrier directly supports your specific model BB, then you can proceed to the registration of the BB on their network, generating adequate for your BB service book delivery and treatment of the function. Since you didn't say that 3 you are on, I can't check to see if they support the 9800 or not... we do it, the other does not. But you can post via the official download portal:

  • http://us.BlackBerry.com/support/apps-and-software/desktop-and-device-download-sites.html

  If your carrier lists the 9800 in their portal, then they take over the it and you should be good to use it on their network.

  5 (b) but, if the carrier does not directly your BB-specific model number, then the challenges are much more that most of the carrier's systems will deliver, for BB, the service books required to enable BB exclusive data services, even if you have subscribed to them.

  So, based on this, your BB may or may not ever any function on this carrier network. It can be quite difficult to achieve, especially if 5 b applies. Then take a look at this and decide how you want to move forward. Most people end up just buying a new BB if 5b applies.

  If 5A applies, then I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you must keep workign with your mobile service provider as is their network with which your BB is unable to communicate, and only they can look "behind the scenes", as well as degenerating into RIM if necessary.

  Good luck and let us know!

• Phone smart BlackBerry Smartphones had a problem connecting to the server - 8520 new message

  No emails received from a few days ago. I tried to configure the wizard's original e-mail accounts and got the message appears on the header of the message. Have you tried restarting pop battery without success. Also, during another attempt to implement email message "your connection to the mobile network is turned on, but you are not in a wireless coverage area. came. Subsequent attempts gave me the message "device had a problem..." ». Checked my wireless connections and everything is nice and connected. Messenger of Blackberry etc. everything works fine. Phone worked fine until a few days - ideas please.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• Your device blackBerry smartphones had a problem connecting to the server

  I have a Bkackberry Curve 9300

  T-mobile phone operator

  Knology is my internet

  OS 6 is underway on the BB

  What is the problem with my phone now? Usually, I get the error "this application has encountered an error and cannot continue" I want just my email in return. For the most part, I get "your device had a problem connecting to the server.

  I hope you can help.

  Kelly J

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact TM for formal support.

  Good luck!

• Update blackBerry Smartphones 'Personal data' problem then 7.1.0 Bundle 1149

  Hello

  Whenever I go to download the update of the software ' 7.1.0 Bundle 1149' it comes up with an error at the end by saying that I need to remove "21.4 MB of personal data", so I wonder about what exactly is 'personal data', so I can take advantage of the new update of the system...

  I'd appreciate it if someone could return as soon as POSSIBLE, thank you.

  (Credit JSanders)

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry smartphone email a problem with my Torch 9800.

  I have a problem with my Torch 9800. When you try to configure the e-mail account on the torch, my companion of techno geniuses who ran in while I was reading upward on the ins and outs selected the company option and then tried to enter the e-mail address and the password. When she came back invalid, I had just read the correct option. Now the torch will not support to give me the Internet e-mail account option. or company. I made the default I saw through the command prompt and options, nothing seems to work when he gets online after the restoration, select email overall upward and it's always the newspaper and projection of password to the company. This phone is only 4 days old, I'm not impressed that I can't go back to the option, or am I missing something?

  Help will be appreciated.

  See you soon

  Thanks for the tip on the service provider. Turns out there was to be a $10 monthly fee paid to blackberry to activate the service.

  All good and working

  See you soon

• BlackBerry Smartphones Blackberry Torch 9800 battery problems

  I noticed that my battery drains easily. I bought my light less than a week. I did a lot of stuffs to save my battery power, but it seems unnecessary. The Lightningbolt was lost while im loading. I tried ti charge it while its corn again, it was useless.

  Can someone help me how to solve this problem?

  I solved it! I used the original theme from my cell phone and she came back

• BlackBerry Smartphones Email account problems

  Hi, im depserate for any advice that can help with this problem... I have a Blackberry 9000 and it was working fine for a month or two... One day, it restarts and my email accounts have disappeared from the home screen. I had set up and only 3 of seems now works now. It doesn't have its own icon, but messages appear in the messages section.

  If I go to the e-mail set up, need me is no longer on the page that he used which was page accounts to delete or change my email accounts. He directs me to a page with new users, which if I say I'm already registered, or a user existing, who, if I try to log in with one of my email accounts still say details are bad and need to check.

  Any help would be appreciated.

  Thank you

  Orange UK?

  If so, try here: https://bis.eu.blackberry.com/html?brand=orangeuk

• BlackBerry Smartphones error 507 & problem while reconnecting to JVM

  I bought a used Blackberry 9000 "BOLD" on the Internet and strives to update to OS 4.x for OS 5. I downloaded the Blackberry Desktop Software, saved everything to implement and tried to update. But there is no upgrade available for the current module, so I did a quick search and found that I can install the latest version via the Application Loader that needs to delete the vendor.xml file to install.

  I was upgrading the steps in the software, checked the applications, I needed and let software install upgrades for me, but unfortunately the process stuck at "reconnecting to JVM.

  After that, when I start the system, it displays ' Reload Software: 507 ", which means there is no operating system not installed in BB. I tried to reinstall either Application Loader and Blackberry Desktop Software, but every time I try it is still blocked to "Reconnect to JVM", and in some cases, the device does not start but shows the red light on the BB.

  I searched in the Internet see if there are people with the same problem, and none of them works. So I decided to post my question here.

  Here's the method I've tried:

  1. Upgrade via the Application Loader-> stuck at "reconnecting to JVM.
     -Also tried to upgrade without battery-> Stuck at "reconnecting to JVM.
  2. Upgrade via BB Desktop Software-> stuck at "reconnecting to JVM.
     -Also tried to upgrade without battery-> the same result
  3. Wipe the machine with JL_Cmdr-> "could not find the device, is connected to the computer?
  4. Wipe the machine with BBSAK-> "No device detected, press OK to continue.

  I am urged to find the solution, or should I buy a latest Internet module

  You can check the link below for the details of the error you receive.

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000002792&language=English

  To reload the software device using the Blackberry Desktop software click on the following link.

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000011320&language=English

• BlackBerry smartphones with a problem with blackberry 9930

  Pls I wiped my blackberry 9930 model: RDU71CW. IC:2503 A-force of RDU70CW and I check d version of d phone before wiping, nd now all d OS have download refused to work, I don't know what OS paticula I need to download for phone d Please help me here is my [deleted] mail, before ringing that I can use to download a better OS for phone d since I can't check the version d anylonger I BBSAk v1.9.2 installed with the blackberry desktop software, I d charger too, but wen I tried to load d OS I downloaded, I get an error information, saying: the Blackberry Desktop Software doesn't have a Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator.

  MOD EDIT: Deleted personal information to comply with the Community guidelines and the terms and Conditions of use.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones Google Maps - problem 'failed to connect '.

  For the last two weeks, I started getting a "connection failed" problem with Google Maps on my BB Torch 9800.  I tried to pull the battery, reinstall Google Maps, working on a connection wi-fi-etc. but logging into Google Maps still does not work.

  The Google Maps app works fine, otherwise.  The only problem is that I'm not able to get my "favorite places" when I log in the application with gmail and my password.

  Any help would be appreciated!

  Equals your account password Google or you have changed it in the last few weeks? So if you check under your application's permissions are your Interactions and user data are configured to allow. Restart your device and try again

• BlackBerry Smartphones and the problems of video camera

  I used my camera and video features for the first time yesterday and have a lot of problems.

  1. the picture that I got my wallpaper disappeared, returning the paper painted by default.

  2. I can see the thumbnails of wallpaper options, downloaded photos and new photos taken, but when I select the I just get a black screen. I sent a photo on my FaceBook and he moved very well, but I don't see the photo on my phone and when I select a make my wallpaper, nothing happens.

  3. is it possible that I can get a video out of my phone other than to send it to a BBM contact, YouTube or Bluetooth device? As text or email? I tried adding a video as an attachment in an e-mail, but it said that the file was too big. Can I do the smaller file to send by e-mail?

  Help! I totally love this phone until yesterday! That's happened?

  Try a battery pull if you please, with the BlackBerry device powered on, remove the battery 15 seconds and then reinsert the battery to reboot the device. This will clear all hide as restarting a PC. Then try again and see if the problem persists.

  With respect to the transfer of a video, there may be a lot of data to be sent by email or text, and there is currently no tway to do more small on the phone, but with a PC, you can use a program called Handbrake and are free to re encode at a smaller size.

  your device supports it USB mass storage and can function as a USB aka thumb drive

• Desktop of blackBerry Smartphones software update problem

  I have a Torch 9800 and the Desktop Software 6.0 Bundle 2949 version.

  I got a message suggesting that I upgraded to 7.0.0.59 (Bundle 60). However, as soon as the download update is finished, I get the following message

  "Winzip Self Extractor - could not create c\users\owners\app data\RIM - unzip operation cancelled."

  The desktop software will recognize is no longer my phone and cannot synchronize.

  Any suggestions what to do next?

  Thank you very much

  At any time a phone is not recognized by the BlackBerry Desktop Software, I recommend watching this article:

  http://www.BlackBerry.com/BTSC/KB10144

  See if that helps you.

• BlackBerry Smartphone app :-(world problem

  I just bought the app LensBoost, during the installation there was a mistake and now the app went to my list of applications uninstalled on the app world, it give me any option to re - install :-(, nobody knows how to solve this problem? I know that is not a lot, but I paid £2.00 for the app and it's a shame that it was not installed, any help would be great! :-)

  Hello BeckyBrown_,

  Welcome,

  If you say this particular Application is uninstalled and not in your list of installed, try this:

  Please perform a battery pull reboot as this device while is powered on remove waiting battery for a min. and then reinsert it wait until the device take a long restart your computer.

  After that go to App world > My World > press the Menu key, and then refresh list. See if it helps.

  If this isn't the case, then try to empty your App world Cache How to clear the cache of BlackBerry App World. After that, another battery pull reboot and see if helps.

  Go through it and let us know.

  Good luck

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones Major software problems, I don't know what the problem...

  Just got this phone off of a friend, but it has some minor problems...

  http://S604.Photobucket.com/albums/tt125/alexcarter96/

  Someone knows what's the problem?

  OK, now we're good.

  Let's get your OS reloaded on your phone.  If battery pull is not the case, should an OS reload.  Connect your phone to your PC and open BlackBerry Desktop Software.  Click the device in the upper part of the software and then update.  If no new version of the OS is available, click on see the other Versions and choose the one that says currently installed.

  Keep us updated on your progress.