BlackBerry smartphones automatically receive e-mails - never ceased to function

My BB has ceased to receive emails automatically.   I need to disable the connection and restart to see the "arrows" and receive e-mails.  Very frustrating.  I get emails on my computer and as I say, they stopped coming to my BB automatically on their own.  I'm not a business client - do not have a company server or THIS Department.  I'm on my own.

I have no idea why this is happening. Maybe I've changed or has changed a setting somewhere, but I have no idea and can't find an answer to this anywhere.

Hi and welcome to the Forums!

Several things could happen... If you have changed the settings in ENCORE? If this isn't the case, then try these things:

(1) with market, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

(2) registry of the THS:

  • Homescreen > Options > Advanced Options > host Routing Table > BBKey (it matter little what line is current) > sign up now

(3) refer the Service directories:

  • KB02830 Send the directories for the BlackBerry Internet Service

If, after 15 minutes or so e-mails still do not come (remember to send yourself a test so there will really be a 'new' email), then delete and re-create the BIS conduit for this e-mail account would be your next step.

Good luck and let us know!

Tags: BlackBerry Smartphones

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