BlackBerry smartphones, I receive the same message twice on my BB

I have a blackberry tour 9630 with Verizon wireless.  I use this for work and it is linked with microsoft outlook 2007 to receive e-mails from work.  When I responded to an email on my work computer I receive the original e-mail a second time on my blackberry.  I know that the problem is not specific model blackberry, as it happens with others from my friends who have a different model blackberry that I do.  The problem may be something in microsoft outlook, I have no idea.  Someone has suggestions to no longer receive emails duplicate?  Thank you!

If you have co-workers with the same problem and using different devices, maybe that's a problem aside server. The best way to check is the following:

1. open one of the duplicate emails

2. press and hold down the ALT key and type "V I E W.

3. scroll up and see you with a REFID field. (Copy this number)

4. open another email in double.

5. press and hold down the ALT key and type "V I E W.

6. scroll up and see you with a REFID field. (Copy this number)

If the numbers are different, it will be a server problem. What happens, is when you reply to an e-mail, the server changes the ID for that email.

I hope this helps.

Tags: BlackBerry Smartphones

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