BlackBerry Smartphones BBM does not lost all contacts

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• BlackBerry Smartphones bbm does not work after transfer number?

  Hi I have a torch blckberry 9810 and bbm worked very well yesterday my mobile company has transferred my number from my old provider and now everything works but bbm I get a red watch and her blackberry saying not connected to the internet I have tried to take out the battery and all the setting seems ok HELP PLEASE!

  It is not a question of addons...
  I see talk talk sells a model of curve with a BlackBerry data plan for 25GBP, with 4 GB/month. http://mobile.TalkTalk.co.UK/handsets/BlackBerry-Curve-9320-white#large

  Contact them and tell them that you want to use the internet and the AppWorld on your 9810.

• BlackBerry Smartphones BBM does not work

  Hi I just got a Curve 3 G and made a dataplan and get all applications except for the BBM I invited people nd people invite me, but nothing reaches both sides? Am I missing something?

  If you have a data plan in which every other BlackBerry feature works correctly, BBM should be included in it.  If such a plan exists where you pay separately for BBM, I have not heard of him.

  You should return the service on your phone directories to make sure that your BlackBerry knows how to handle correctly the BBM.  The article below describes how to do this.

  http://www.BlackBerry.com/BTSC/KB15402

  Let us know your results.

• BlackBerry Smartphones BBM does NOT work:((-Cannt écriture & lire que le msg est venu dele de BBM:(()

  Hello

  My BBM n Blackberry worked so well, but suddenly I do not understand what is it

  Now,.

  BBM doesn't work )

  I can see my list I can see my profile and the profile of my friends, but cannot write anything and can't even open to read the messages that come from BBM surveys

  I see some msg come from the BBM but, given that the cat is not opening I ACITN read & write(())

  -SMS works.

  Is there anyone who knows how to fix this?

  (

  First thing to do is to remove the battery and reinsert.  Have you tried that?

• BlackBerry Z10 Z10 does not synchronize all the contacts

  I got my Z10 yesterday of an iPhone and it's not sync all contacts with my Windows Live (Outlook.com) account.

  I noticed that when I went to call someone and could not find their contact.  Talk about panic that I thought he was gone forever, possibly stored on my old camera locally and not synchronized with Live.  I logged Live and he was there.  I couldn't find an option to force a sync so I have disabled synchronization of contact who took ALL the contacts and then I turned back on it and they came back.  The contact that I needed was there.

  Later, I went to call someone else and their contact was not there.  I started looking through my list and noticed that there are a few missing.  Turned contact sync and some come back, but then others are missing.  I did this about 5 times now and have not a list complete.

  Anyone has any idea why?  Y at - it an option to make the Z10 save contacts on site?  I don't want to be dependent on the account that I connect it my contacts list.  I don't want to lose them if unlink an account.

  My provider has refused to communicate with the BlackBerry® Technical Support Services and suggested that I use Gmail instead.  I am now using Gmail sync my contacts and using Live for email, calendar and reminders.

• BlackBerry Smartphones BBM works not

  I'm unable to receive prompt and do not receive my guest, short my BBM does not work since I got on the phone, what do I do?

  Ah... Well it is a whole different kettle of fish, indeed! I couldn't verify that anything since, in your profile you have listed a bunch of numbers as your company... of invalid data, so I can't check anything at all.

  Further... How the hell would I change the compatibility of your BB? You realize, I hope, that by posting on this forum, you ARE NOT in any way, shape or form supported or even communication with anyone of the RIM, not you? It is a community of users... not an user-to/from-RIM for any communication channel either.

  If you have several things to worry about now...

  ACE - SEM says:

  I talked to my service provider and they said there is nothing they can do cause uses currently the phone was made for other specific service provider that uses, so they can't change my settings.

  If it's the words they used, they are not quite accurate. Any BB can be used on any carrier that is running the same radio frequencies that the BB is capable of (and I have no idea if your in are such). But, to bring you a BB on a carrier network that they don't sell, there are several obstacles to overcome:

  (1) the carrier must say 'yes' to the fact... they are owners of their network and have every right to say what devices will be allowed to connect to it. If they say 'no', then it's the end of it.

  (2) you must be sure that your BB is properly unlocked since its origin manufactured for carrier... see this thread useful for more details:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/unlocking-your-BlackBerry-gu...

  (3) you must get all our voices works on the carrier, before you even try anything on data level services

  (4) you must be a subscriber of the carrier, a plan of sufficient data to enable BB exclusive services that you wish to

  5 (a) if the carrier directly supports your specific model BB, then you can proceed to the registration of the BB on their network, generating adequate for your BB service book delivery and treatment of the function.

  5 (b) but, if the carrier does not directly your BB-specific model number, then the challenges are much more that most of the carrier's systems will deliver, for BB, the service books required to enable BB exclusive data services, even if you have subscribed to them.

  So, based on this, your BB may or may not ever any function on this carrier network. It can be quite difficult to achieve, especially if 5 b applies. Then take a look at this and decide how you want to move forward. Most people end up just buying a new BB if 5b applies.

  Good luck!

• BlackBerry Smartphones BB does not illuminate

  Hello please help me my blackberry 9900 display does not illuminate. the device lights up red liught comes off and her but he just using the screen please help

  Hello nihalbbman1

  This nuked BB. Take it to a hardware technician.

• BlackBerry smartphones HELP! I lost all my application icons and the menu button does not work!

  I don't know what I did.  All the application icons are moved from the home page.   The menu button does nothing. The trackball does not have anthing. The only thing on the screen is the time, date, battery, new mail envelope, signal and volume. I pulled the battery and it has no effect. I don't know what to do. Help!

  Hey, JSammy.  I had mine works again with the help of someone from another site.  Here's what you need to do: press the green call button, then the menu button.  Select options, then on options General, highlight "dial from homescreen" and the value. Save and exit. Now on your home screen, press "O".  After that, the General menu options will come.  Choose the option 'theme' and choose a different theme or return to the default value.  This should be all your application icons to reappear.  After doing all this make sure you go back to reset the "dial" since the homescreen on 'yes '.  I hope it works for you.

• Smartphones blackBerry "BOLD" o/s updated, lost all Contacts

  Hello

  New here, but have had our "BOLD" for all the year. Love the phone, works very well.

  Well, I did an update yesterday and when I woke up it all together again, all my contacts are gone. My photos were always there.

  What can I do to prevent this from happening again and is it possible to recover?

  Thanks in advance for any help.

  I think that the o/s version is v5.0.0.822.

  Bill

  Hi there and welcome to the forums.

  First of all, how you perform the update?  Was it through your computer, or was it via an update wireless?  If it's via your computer and Desktop software, then there is hope to recover contact information (and other data on your device).  You can do this by opening the Desktop software, plug in the unit and then select restore on the file menu (on Desktop Software 6.0).  You can then select the location of the automatic backup file that should have been created.  In General, the automatic backup file is located in your folder My Documents.  The file extension is .ipd (if you want to search your computer).

  In the future, the best way to avoid this problem is to always make a backup of your device before an update of the OS.  It backs up all the application data stored on the device (note: it does not save your applications).

  In any case, I hope it helps!

• BlackBerry Smartphones Resettofactory does not BES

  The Bold 9900 was used with BES. Now, I like to use without BES, on a pop account.

  I used Desktop to factory. I used LOADER.exe compand line at /resettofactory.

  Nevertheless, after it restarts, and I try to add the POP account, I get.

  Accounts activated

  No active account

  Account activation

  To activate your business account, enter

  information provided by your system

  Administrator in the fields below.

  E-mail:

  Activation password

  View the password

  Activate

  Me doesn't appears not be factory because there is no place to add a pop account without activate BES.

  I just need to go to Yahoo, without BES. Any suggestions?

  Sourcery says:

  I also did a wipe of security directly on the phone. No joy.

  According to KB21918 and KB18998, you should eliminate BES.

  Actually no, both give a re-read, especially words such as these:

  The factory reset just as the option wipe Handheld performs from the BlackBerry smartphone, with a few minor differences.

  • Wipe Handheld - The wipe Handheld option is made directly on the BlackBerry smartphone (see KB02318 and KB14058). This option removes all BlackBerry application data (emails, address book entries, calendar of events, etc.) and allows the removal of installed Applications and the content of the press card.
  • Reset to the default factory - data Application will be withdrawn and HE are so political. Third-party programs will be NOT affected by this operation. They will remain intact.

  ResetToFactory, via the charger or desktop software, is the method to remove an it strategy. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Now, PAHO situation... which I think is that the device has been associated with BES before and is no longer. Once the it strategy is removed, then the unit must be ready to accept the carrier BIS account. You can check if the it policy has been removed through this:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If the company removed and only is offered for the e-mail configuration, then the problem is that the unit does not service the carrier BIS.

  To use the exclusive services of BB (including the ability to Push email, BBM, etc), you must have an adequate data of your carrier plan. Carriers BIS (BlackBerry Internet Service) host for their BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB - contact - the for assistance. Once you have an email Push-enabled compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), your exclusive services BB will work (for example, you will have a staff/Internet Email added to the email Setup Wizard, your BBM will work, etc.).

  With hundreds of carriers in the world, each with dozens of different data plans it is impossible to say that any plan service could actually expressly provide for. Only carriers can answer this question. The best thing to do is to decide what services you want and then talk to your carrier about obtaining a data plan that allows what you want (to them).

  Good luck!

• BlackBerry Smartphones youtube does not not on 8320

  I bought used 8320... his t-mobile! When I bought used, and youtube worked! I think it was company cell phone with the it policy... I update its OS several times when I bought when a month ago when I refreshed his BONES... m.youtube.com stop working! I think that the video streaming is stopped working!

  whemever I click on the button look, nothing appears, not a single error!

  Please help me with this =]

  current OS: 4.5.0.81 (108)

  Hello and welcome to the community!

  First, take a step back...

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all stages of the seller were already conducted, including correct cleaning of the BB of the it policy. From what you posted, which has not happened (the operating system does not remove the it refreshing policy).

  • KB18998 How to reset the factory default BlackBerry smart phone

  Good luck and let us know!

• BlackBerry Smartphones Opera4 does not work on my Storm 9500

  I installed on my Storm 9500 OM4, but when opening it shows ' the Mini Oper application attempted to access a network connection to low altitude. Here afford that?' twice and then the application does not connect to the internet. The phone displays 'edge' only. I don't have a BIS in my country.

  Hello

  One thing you left was how you have responded to the message you received. Did say you Yes or no? Twice?

  In any case, it may be that your BB, which I assume that you have purchased 2nd hand, did not properly prepare for your use by the previous owner. Please see the bulletin:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  In addition, it is possible that they had this BB associated with BES and did not remove the it policy... Review:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  Further still, your voice-level services work correctly? And you can find a WiFi network to see if Opera works that (as a test please)?

  Please let us know the results of your review of all the foregoing, accurately.

  Thank you!

• BlackBerry Smartphones Trackpad does not - Touch screen work

  I bought a Blackberry 9900 in September 2011.

  in July 2012, I had the phone replaced under warranty as the WiFi signal went funny (he was VERY weak all the time) as the speaker was roaring because of play a little hard, so I got the handset replaced under warranty.

  Blackberry 9900 replacement handset was working fine until about a month, when my trackpad kept work stoppage. I thought that my phone had frozen, but I could still navigate the phone using the touchscreen. the trackpad works again after 10 seconds.

  I tried to restore the firmware of phones at the factory version, I also tried the last updated one (7,1 Bundle 2061), but still no joy - im guessing the problem is hardware related.

  What are my options?

  my phone is not covered by manufacturer's warranty is it?

  Hello and welcome to the community!

  I suggest a completely clean OS reload... perhaps to aid installation method below 'skeleton' slow...

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  BenRichardsFife wrote:

  my phone is not covered by manufacturer's warranty is it?

  Only your warranty provider can answer this question for you. Everyone must respect all terms of warranty you received with your purchase (your contract, purchase, governs all), which can be less or more generous than those extending from the RIM. There might be a good read for you here:

  • http://us.BlackBerry.com/legal/handheld-limited-warranty.html

  Good luck and let us know!

• BlackBerry Smartphones Internet does not-Blackberry Bold 9900

  Hi, I really hope that someone can help me.

  A few days ago the internet stopped working on my phone. If I'm running on 3G or on a WiFi network it does not, even though it says that I have a connection.

  Trying to open facebook Gets the message error "we cannot reach the server of facebook at the moment. Please try again later. (100)'

  Twitter gives me a "General socket error.

  YouTube gives me "unable to connect to the internet, please try again later. If the problem persists, contact your service provider. »

  and try to go anyway since the browser gives me the same message as the YouTube app.

  I don't understand why I have no internet connection when my phone says I have 3 g coverage AND wireless.

  Can I have a defective unit? Someone please help!

  Thank you

  Hiya!

  You have any connectivity with all the other apps (e.g., BBM)?

  Let me first, I would suggest a battery pull. With the machine on, remove the battery for a few seconds, reinsert hen and try again. After return your results.

  -Raelic

• BlackBerry® Smartphones email does not not on 9700

  Hello

  Hoping someone can help me here.

  I'm trying to fix Bold 9700 from my mother-in-law.  I know that I had this same problem with my 9700 old a few years ago, but don't remember how I fixed it.

  Its BB was working fine, then emails came only sporadically.  She called Rogers, technical support and they told him to do a full restore.  After the full restoration, she has absolutely no email and when you click on the e-mail configuration in the installation section it goes absolutely nowhere... almost as if it has never been activated.

  I tried

  -a reload of the operating system available (same problem)

  -a return of service books (an email comes through recorded everything, but then nothing else comes through)

  All the other features of the phone seem to work perfectly.  The person of Rogers told him that the problem was because the phone is old and it's broken and won't work anymore.  I do not subscribe to this belief and am sure that we can get it up and going again for her.

  So can offer help here on how to fix this?

  Thanks in advance

  BaseballLady (currently sporting a 9790 and anxiously the BB10!)

  Hello and welcome to the community!

  You have tried a lot of things... Here's a little more perhaps.

  You may want to consider using BBSAK (bbsak.org) to perform the wipe there is able to... sometimes a clean WIPE of this kind, followed by the reload of the operating system, can help.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  In addition, after each attempt reloading, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Good luck and let us know!