Smartphones blackBerry "BOLD" o/s updated, lost all Contacts

Similar Questions

• BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

  HELO everyone

  I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

  It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

  During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

  Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

  Thanks to you all I'm waiting for your helpful solution.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones Blackberry Bold 9790 OS update 7.1 using a mac

  I have recently buy my 9790 and it now tells me to update to OS7.1.
  When I use the update/support section of the website the file that downloads is not for a mac.
  What I am doing wrong. Can anyone help?

  I downloaded the desktop software that works very well.

  Hi lan1976

  Welcome to the Forums of the BlackBerry Support

  You use BlackBerry Desktop Software for Mac to do this update? Please refer to this Article for assistance:

  How to upgrade your software for device BlackBerry using BlackBerry Desktop Software for Mac

  I hope it helps.

• BlackBerry smartphone Blackberry Bold 9900 bad update OS 7 Bundle

  Hello. Tried an update of the operating system yesterday, and there was a glitch somewhere. Now affected by a Flash of the ULA then goes to the white screen of death on an App Error 200.

  Can't do a restore via the software DT, as when the phone is on white screen that is not recognized. Tried a 3rd party software piece to wipe, but it does not work under a 64-bit Win7 OS.

  Is there another way to reset the phone to factory specifications?

  Thank you

  Jim

  Please see this topic for the fix. Hope this helps you.

• My PW has been hacked and lost all contacts, how can I get my contacts to hotmail back securly?

  My PW has been hacked and lost all contacts, how can I get my contacts to hotmail back securly?

  Hello

  Answers is a peer group supported and unfortunately has no real influence on Hotmail.

  HotMail has its own Forums, so you can ask your questions there.

  Windows Live Solution Center - HotMail - HotMail Forums Solutions
  http://windowslivehelp.com/

  Hotmail - Forums
  http://windowslivehelp.com/forums.aspx?ProductID=1

  Hotmail - Solutions
  http://windowslivehelp.com/solutions.aspx?ProductID=1

  How to contact Windows Live Hotmail Support
  http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htm

  Windows Live Hotmail Top issues and Support information
  http://support.Microsoft.com/kb/316659/en-us

  Compromised account - access unauthorized account - how to recover your account
  http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41

  Hotmail hacked? Take these steps
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspx

  I hope this helps.

• BlackBerry Smartphones Blackberry Bold 9930 update failed and the software does not load

  I have a Blackberry Bold 9930 and yesterdasy I received a msg saying to upgrade to 7.x software Blackberry. I followed the instructions (takes too long like 2 hours to download) and then. Big mistake because it cooked my phone. It seems that when you upgrade, the upgrade process goes thru, but stops after the time zone to restore the process and reports an error 602 with a reset button to reset your database. The reset button does not work and I restarted the phone to restore the db. At the moment that it restarts, launched the process, and even once, it failed after the msg indicating time zones (100% and overall restoration treatment 7%). Zones roughly completed, but then I got a msg saying I wandered 602 belive. On all courses was about 5 to 10 percent. Now my phone is undesirable because it does not restart. Verizon says they have a large number of phones across the country, but BlackBerry says it's a matter of Verizon...  Someone at - he already heard of this I am now without such a 4 days while I get a replacement Friday because of the holiday...  I am not very happy as another question, I found - during the upgrade process it used the cells instead of my wirelss home network to download the software and it really took about 2 to 3 hours, then another hour before it failed during the upgrade process. So about. 3 to 4 hours to play with an upgrade yesterday.

  Thank you

  Rich

  Hello merlin02131

  Welcome to the Forums of the BlackBerry Support

  Sorry to hear about the problem you are experiencing during the update!

  But you can still use Desktop Software for the update process, personally, I prefer never to do an Over the Air update. I think that something has gone wrong with the update process and thus you encounter this error 602.

  You have a backup of your device, or using BlackBerry protect for the backup?

  If you wish you can try several method to recover your device of this error, all you need is a PC and an Internet connection active. But attention, this method deletes the data user in this device. This is the Knowledge Base to follow:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  Additional information:

  KB29237 : "App Error 602" appears on the BlackBerry smartphone running BlackBerry 7

• BlackBerry Smartphones installed new DTM v 1.0.3 lost all contacts in Entourage Help loading BB contacts in Entourage

  I've updated my DTM with the new 1.0.3 (version 16) yesterday.  Do you have a sync with my Storm 2 OS: 5.0.0.607 and my MacBook Pro running OSX 10.6.3 and Entourage 2008 with the latest service packs.

  I lost all my contacts, and unfortunately I had just deleted the backups around me that I was going to start a new backup set.  (Yes, I know... Time to stupid to do)

  All my contacts are still living on my BB.

  I tried to sync the BB and the Entourage, but who wipe just the contacts out of the storm... which I restored using backups of the BB.

  How can I cause the BB replace the Entourage contacts file and restore my contacts on my computer?

  My sync didn't write either to the Mac address book.

  Thank you

  Dunc

  Try this:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB19682

  Option 1 worked for re - sync my ical after this update the calendar on my computer!

• BlackBerry Smartphones Blackberry "BOLD" updated

  Hello, I bought my first blackberry a few weeks back and so far I'm in love. How ever I have one question that I havn't found another answer anywere so I registered to post on this.

  I synchronize my "BOLD" between 2 computers both running Desktop manager 4.7 but they say that the bold is software update required before each synchronization. Danish range of Blackberry messenger update same suggestions. Also both pc suggest different upgrades. At first I ignored it, but then I thought that I click on update, but when I did, he went through the entire course of the upgrade and at the end, said that the "BOLD" had not enough memory for the update

  I checked the two "BOLD" memory and SD card for memory card and it said:

  Aplication free 18.7 MB of space

  The device 857 MB free memory

  Map of free memory 1.2 GB of free space

  Any ideas? I'm doing something wrong?

  Thank you

  No, you don't do anything wrong.

  Look at the Options > about, third line down, starting with a 'v.4.xxx '.

  ********
  Updates are available from other carriers to upgrade your BB. It will work find if you follow the instructions exactly as published in the instructions given in the following link.

  Perform a full backup of your device (using the Desktop Manager) before the upgrade process.

  http://www.BlackBerryForums.com/General-9000-series-discussion-bold/176753-latest-OS-9000-4-6-0-373-...

• BlackBerry smartphone Blackberry Bold 9900 guard restart every 2 minutes

  Hello

  Here's my problem: today, after unplugging my blackberry to the computer, it has begun to close every minute (I mean, when it restarts, a minute or two after it restarts) and he did for hours!

  The problem is that I can't even try to update the operating system or restore the original configuration that I don't have enough time before his stop!

  I tried to use it without the SIM card, has not changed anything.

  My biggest concern is that I can't do anything because I can't keep it on more than a few minutes!

  Someone has already experienced the same problem? Is there a way to fix this that refer to society (hoping that the warranty has not expired...)?

  Info on the device

  Your operator: SFR (French)

  Model information and the version of the OS: Blackberry Bold 9900

  7,1,0 bundle 2061 (v 7,1,0,714 platform 5,1,0,532)

  Apps and free space

  Nothing to do with the battery, he pulled out several times has not changed anything.

  Not many applications except the classic ones (facebook, etc...) and you have not installed a new for several months.

  Unable to get much information because it maintains close and restart...

  The only thing I was doing before the problem occurred he was charging on the computer (not even synchronize). I unplugged it as I always do and it started to go crazy.

  What is worth a thousand words

  Sorry no picture and I don't think that a photo would be helpful...

  Thank you very much in advance for your help.

  SIM of the France.

  Sometimes things just go wobbly... Very dear, I hope that you already have a good backup of all, for what you describe, you are unlikely to be able to take one that you continue to try to recover from this situation. If your BB is very new, so you may want to just take to formal support and do not try to recover it now... After all, it might actually be a hardware problem (there is no way, at an internet distance really diagnose... perhaps we can 'deduct' material being likely, but we can't diagnose 100%).

  If you want to proceed, then please follow these steps (PC, not MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install on your computer, the BB OS package you want for your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Now these KBs (try them in order, please)... but whenever they speak using a 'site update', please use the Desktop software installed above instead:

  1. KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  2. KB27956 How to recover a BlackBerry smartphone from any State
  3. http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck!

• Problem with icon disappears blackBerry Smartphones Blackberry Bold 9780

  Hello

  I hope one of you whistle may be able to help me.

  I have a Blackberry Bold 9780, I use v.6.0.0.294 on o2 to the United Kingdom.

  Last month, I noticed problems. I can't tell you what icons disappeared first, but certainly Blackberry App World was among the first to disappear, my phone lock has now gone although I can search it and its actually hidden, it will not display...

  App world Blackberry does exist at all on my "BOLD" and even when I downloaded it again, it will not appear.

  (not sure if there are other icons missing these are the only 2 that so far, I've noticed)

  He said: I'm running the latest version of the software, so I don't understand what is happening.

  I rebooted several times, no luck.

  I've been in the Blackberry menu and looked for a way to display my lock icon and it won't.

  No matter what valued Advisor,

  Thank you!

  Hi Mononoke,

  Cause 1

  4.0.0.63 to 4.0.0.65 on a BlackBerry 6 smartphone with BlackBerry Device Software more updates to blackBerry App World.

  Resolution 1

  The BlackBerry OS 6 versions prior to 6.0.0.706 and global icon is not visible, please download and install the BlackBerry App World 4.0.0.55.

  1. Open the BlackBerry browser on the BlackBerry smartphone.
  2. Go to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3
  3. After downloading, please reboot your BlackBerry smartphone when you are prompted.
  4. Check that BlackBerry App World is located on the home screen.

  Smartphones blackBerry 6 with a way to upgrade to BlackBerry OS 6.0.0.706 or later should upgrade to the latest version of BlackBerry Device software available in the wireless service provider so solved several problem with BlackBerry Balance.

  The BlackBerry OS 6 versions 6.0.0.706 and higher and the global icon is not visible, please download and install the latest version of the BlackBerry App World.

  For more details see the KB articles below-

  • KB29422 BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65

• Smartphones blackBerry "BOLD": cannot open attachments to emails or send emails

  I have the "BOLD" and it works very well for a month. Then, I got my Peral (an old that I dropped in the snow) to finally turn it back on and used the Fund Manager to transfer my contacts and settings of my "BOLD". Once I did that I can no longer use my "BOLD" to send emails or open attachments to emails. I get e-mails very well however. When I try to open the attachments I get the message "cannot perform more demand. Service book information not found ".

  First of all, what is the book of service? because I saw another post saying try to reset but I don't know how I could go about this.

  Secondly, any ideas on what I could do to make it work again? Is there a system restore? Or restore default settings to get rid of the changes I made when you use Desktop Manager to update my settings?

  Thanks for any help!

  Hello

  On the Blackberry will first of all for advanced options options-host routing tables-press menu key and select Register now.

  You will receive an activation message. You are now properly registered with the network.

  The next thing is to send service directories. A service book contains information that configures the interaction between smartphone BlackBerry with the BlackBerry Infrastructure. It also allows specific services for your BlackBerry device.

  In the Blackberry, use the email Setup icon and log in with your username and password and send service directories.

  The attached link has pictures to show you how. You will receive an activation e-mail for each account that you have configured on your device.

  You should now be able to send and receive emails and open attachments. Test it to make sure it works.

  If you find that you can send and receive but not to open attachments, the second link will show you how to reset

  your Blackberry attachment service.

  Thank you

  Bifocals

  Don't forget to adjust your thread.

  Put the check mark in the green box containing your answer! Thank you

  Service books

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15402&sliceId=SAL_Pub...

  Spare part if necessary difficulty:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB04279&sliceId=SAL_Pub...

• BlackBerry Smartphones Blackberry Priv bricks during update MM

  Hello everyone,

  As a user of BB for a long time (since the curve 8310 until the Passport), I couldn't resist the temptation and I ended up buying a private AT & T unlocked the B & H store in Manhattan during my vacation.

  As soon as I come home in Spain, I started the MM updated procedure with an autoloader, according to the following instructions: http://global.blackberry.com/en/support/smartphones/blackberry-PRIV/reload.html

  I downloaded the SW AAF355 version and drivers USB (computer restarts after the installation).

  Installation script has detected the Priv in fastboot mode after lowering the volume + key combination of power and apparently started the update, but suddenly the phone restarted with black screen and led flashes between purple and green.

  Quick notes: I've updated devices BB10 via autoloader a couple of times and I did the update did not complete successfully using Mac OS (latest version), but I tried tha same procedure from a W7 PC too.

  Now, I'm still stuck with black screen and led flashing and computer does not detect the phone more. I tried all combinations of possible keys try to restart the phone but no luck.

  So I ask help to members of the community on what can I do to get it fixed, cause I think that the problem of Mayor is I'm in Spain...

  Thanks in advance.

  OK, it seems that I finally I could remedy then I'll write the steps that I followed, just in case.

  In my case, I was not able to start the phone in following mode fastboot with all combinations of keys, and the computer it has not detected:

  -Low volume + button.

  -High volume + button.

  -All buttons pressed at the same time.

  But after some trial and error, I pressed the middle (the toddler between flight up and down) button + power button and the phone started in mode 'starting'

  The computer detects it and loaded MM autoloader (first attempt get stuck again, but a 2nd went until the end). After that the phone boot up normally.

  Thanks to all the members of the BB community and have a nice day!

• Torch Smartphone blackBerry Bold questions

  Hi, I picked up a BB Bold 9900 after having a nightmare of a week with my BB Torch that I had been used for more than a year.  I have the following problems with my two phones:

  Phone NEW-BB Bold 9900:

  Despite transfer all my contacts from the torch to the "BOLD", many contacts are missing from my contacts list in the "BOLD".  Why is this?  These are still visible in my flashlight.  Therefore, it is absolutely useless for me to buy a BB if it is even impossible to recover my entire contact list.  Quite frustrating!

  FORMER telephone - BB Torch 9800:

  (1) touch screen, red touchbutton and keyboard are dysfunctional.

  (2) in spite of the withdrawal of the SIM card, the 'search box' on the home page seems to be hitting hlhlhlhlhlhlhlhlhlhlhlhlhlhlhlhlhlhlhlhl... automatically WITHOUT ANY CONTRIBUTION whatsoever! (goose bumps!)

  (3) BB Desktop Software version is updated according to the update link.  Says the ad Office device using the latest version.  So not the possibility of an upgrade.

  How can I solve the problems with the two above devices? Help, please!

  With you your old phone, connection to BlackBerry Protect with your BlackBerry ID and do a data backup.  If you do not have BlackBerry Protect installed on your old phone, take the time now to do.  You can find Protect www.blackberry.com/protect from the browser of your phone visit BlackBerry App World.

  Then, once your backup is complete, remove the battery from your old phone while it is turned on and with the SIM card still in it.  Replace the battery a few seconds later.

  Now, remove your SIM card from your old phone and put in to the new.  Turn on your new phone and the connection once more to protect (the connection can be found using the link above).  He will see that you have changed phones and will ask you if you want to associate your new phone with Protect.  The answer is Yes.  When it is connected to the Protect, look for the icon Restore From A Backup File and select the backup file that you just created.  Load on your new phone, make sure he restored correctly, then you can remove your old phone of protection if you want.

  It's the best way I know to deal with the situation.  Give it a try and post back with your results.

• 9930 restatring blackBerry Smartphones blackberry bold problem

  Hello

  I recently bought a blackberry bold model 9930 and am facing a problem with restarting the device again and again on his own initiative. All the patches?

  Concerning

  Sunny

  Hi sunny3788

  If all fails, then yes the next option is to /Reload updating your software, you can perform a clean reload by following this knowledge base:

  KB11320  : How to perform a reload of the own software BlackBerry Device using BlackBerry desktop software for windows.

   

  Or you can download a fresh OS pack from your vendor and install it on your device. To do this:

  1. find your carrier (Verizon) and download the OS you want from here and install on your PC or computer laptop carriers

  • (Make sure you download for the same model you have)

  2. download and install the latest version of BlackBerry desktop by BlackBerry desktop software software

  • Then using software office perform your full backup of your device.

  3. go in C:\Program Files Research In Motion\AppLoader. (For Vista or Windows 7 64-bit, the path will be C: > Program Files x 86 > common files > Research In Motion > AppLoader) double-click on Loader.exe.

  Upgrade will continue then after Installation of the new OS restore your BlackBerry Desktop backup

  Software.

  But before any update your device backup.

• BlackBerry® Smartphones blackberry "BOLD" E-mail

  How can I check my emails on my pc from my blackberry "BOLD"? My mails are already synchronized.

  Thank you

  Bexton

  I'm a little lost as to what you want to do. If you already have the updated BB in place to get your emails, why would they you need to check another way.

  I would guess that if you need to check then use the browser and connect to the Web site