BlackBerry Smartphones Blackberry Bold 9900 email configuration issues

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• Smartphone blackBerry Bold 9900 Email problem

  Hello

  from last week I have been unable to send/receive emails. Executes the management of email accounts I have server down.

  I already tried both to reinstall the application and return to the previous version of the OS, but the same problem occurs.

  version SW 7.1 package 2061 (v7.1.0.714, platform 5.1.0.532).

  Thanks in advance

  OK, so you can uninstall it by using the BDM. It does not really remove E-mail but no matter. Your question is mist probably your data plan with your carrier. You need to communicate with them.

• BlackBerry smartphone Bold 9900 Email send receives no help

  Recently, I went to the Pearl of BlackBerry to BlackBerry Bold 9900.  I could send and receive emails without any problems on my Pearl, but since I switched phones I can receive only email (Outlook) on the "BOLD"; There are not sent.  If I try to send, I get a red x.  The State of the message says: Transaction error: failure in service.  I tried to troubleshoot using the help option, but it may as well have been written in Greek.  I'm not very tech savy.  If anyone can guide me through the resolution of this problem I would be very happy.  It's very frustrating to have to answer all the time on a computer. Thank you!!!

  Gotcha.  Try this... can you remove e-mail accounts using e-mail configuration and add them on the mobile site?

  Since the device, go to mobile.blackberry.com
  Scroll to connect and click Send.
  Click on join now for the e-mail service you want to add and see if it works.

• Do not delete blackBerry Smartphones emails deleted on my computer on my Blackberry Bold 9900

  I have two personal e-mails and my email to work on my Blackberry bold 9900. When I delete emails on my computer for one of the accounts they do not delete on my phone. I have:

  Delete on: the letter box and Pocket

  Wireless reconcile: on

  Conflict: victories of the mailbox

  How can I get my emails also delete on my phone? I even find myself not using my email on my phone because I end up having to re-all delete. It's very frustrating!

  I have IMAP and POP enabled for all as well email accounts...

  Here's what to consider:

  Article ID: KB05133 Features of the BlackBerry Internet Service email reconciliation

  Note the next the last paragraph on the reconciliation of the 'mailbox to the handheld.

• Smartphones from blackBerry Bold 9900 set up the e-mail icon does not not :(

  I had to go back to Blackberry Bold 9900 for awhile my Q10 screen is cracked and I sent it to be repaired. I put the new sim card in and try to set up the e-mail account he showed me the mail of size and I knew that something is wrong. I called my network provider and they have implemented my Blackberry data plan and I signed up with blackberry network. I turned my phone market and bb next to the network icon icon appeared which is good. But when I go to set up an email account and click the "email accounts" nothings happens. called my network, they do not know how to help me...

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you can try this link from your BB browser:

  • www.BlackBerry.com/Integrate.

  Otherwise, you should contact your mobile provider for official support... but this time do not let you fob off the coast. You pay for your services, making them responsible for your formal support service, including if necessary climbing to BlackBerry-related.

  Good luck!

• BlackBerry Smartphones BB Bold 9900 (O2 UK network): App purchases fails

  Hi all

  I'm new to this forum. I recently bought a used Blackberry Bold 9900 and using it for a few days. I'm with O2 UK. BIS service is enabled on my account, I set up all my personal email accounts and it's all working well. But when I am trying to buy the BB world App, I am faced with questions.

  He asks the password ID BB and then nothing happens. The cursor starts renewable and it keeps going like that.

  I had a Q10 before BB and when I used to buy apps, I was accused by O2 and it has been shown on the monthly statement. So I contacted O2 on this issue and after talking with them, they informed me that the application of the "load" which should be soon with the phone is missing and I need to contact Blackberry. For this reason, the O2 cannot load via the BIS service. I am confused and don't know what it means.

  Otherwise I tried to manually set the payment method PayPal / credit by going to Options card-> payment and billing. It shows the payment method must be set up and there is a download link. By clicking on this link form the phone takes me to the error page that shows java exceptions. The link is

  http://mobileapps.blackberry.com/devicesoftware/index.do
  

  I wonder if you can help me on this.

  Note 1: I am buying the app ShortCutMe.

  NOTE2: Free Apps can be downloaded and installed without problems of anu. I tried "WhatsApp.

  Thanks in advance

  
  

• BlackBerry smartphone Blackberry Bold 9900 guard restart every 2 minutes

  Hello

  Here's my problem: today, after unplugging my blackberry to the computer, it has begun to close every minute (I mean, when it restarts, a minute or two after it restarts) and he did for hours!

  The problem is that I can't even try to update the operating system or restore the original configuration that I don't have enough time before his stop!

  I tried to use it without the SIM card, has not changed anything.

  My biggest concern is that I can't do anything because I can't keep it on more than a few minutes!

  Someone has already experienced the same problem? Is there a way to fix this that refer to society (hoping that the warranty has not expired...)?

  Info on the device

  Your operator: SFR (French)

  Model information and the version of the OS: Blackberry Bold 9900

  7,1,0 bundle 2061 (v 7,1,0,714 platform 5,1,0,532)

  Apps and free space

  Nothing to do with the battery, he pulled out several times has not changed anything.

  Not many applications except the classic ones (facebook, etc...) and you have not installed a new for several months.

  Unable to get much information because it maintains close and restart...

  The only thing I was doing before the problem occurred he was charging on the computer (not even synchronize). I unplugged it as I always do and it started to go crazy.

  What is worth a thousand words

  Sorry no picture and I don't think that a photo would be helpful...

  Thank you very much in advance for your help.

  SIM of the France.

  Sometimes things just go wobbly... Very dear, I hope that you already have a good backup of all, for what you describe, you are unlikely to be able to take one that you continue to try to recover from this situation. If your BB is very new, so you may want to just take to formal support and do not try to recover it now... After all, it might actually be a hardware problem (there is no way, at an internet distance really diagnose... perhaps we can 'deduct' material being likely, but we can't diagnose 100%).

  If you want to proceed, then please follow these steps (PC, not MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install on your computer, the BB OS package you want for your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Now these KBs (try them in order, please)... but whenever they speak using a 'site update', please use the Desktop software installed above instead:

  1. KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  2. KB27956 How to recover a BlackBerry smartphone from any State
  3. http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck!

• BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

  HELO everyone

  I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

  It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

  During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

  Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

  Thanks to you all I'm waiting for your helpful solution.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones Blackberry Bold 9900, unable to scroll down

  I had this problem for several weeks now, I tried to look at the forums but I was unable to find a decent solution for the issue.

  I can't scroll downwards or upwards using the trackpad. I did a diagnostic self test and the trackpad seems to work very well. I can see the icons highlight that I move the trackpad on the left, right, up and down, but as I move the cursor to the bottom, the screen doesn't seem to follow. I tried to do a battery pull, increasing the sensitivity of my trackpad, factory reset but none of these work. If I try to manually move the menu down using the touchscreen, it works but is extremely laggy. I don't have a lot of apps on here apart from the standard applications that is pre-installed, and I downloaded Facebook, twitter, and natwest.

  Any suggestions?

  Phone: Blackberry Bold 9900

  Software version: 7.1.0 Bundle: 2061

  After messing around throughout the day yesterday, I managed to make it work.

  Here's what I did in case anyone has the same problem.

  First of all, I did a factory reset, remove all applications and settings. Then I connected the phone to my computer, installed office program and installed the older version of the OS on my phone. It did not always work, so I restarted the phone in safe mode. The problem had not been resolved, so I gave up. After its return to the phone after a few hours the problem seemed to have smooth itself out in safe mode. I kept the phone on the older version so I hope that the same situation from happening again.

• BlackBerry Smartphones Blackberry Bold 9900 froze

  Hello

  My Blackberry Bold 9900 froze today during use. He has done in the past, but I managed to capture more details about what happen this time until it froze. Can you please tell me why it froze and how can I prevent? I'm already doing a reset (alt + shift + delete) every morning when I wake up today at about 6:00 CST.

  Listen to music on bluetooth
  Received a call and it took
  A hung up and went back to the music
  Started to write an e-mail while in a place where the phone was an SOS signal indicator
  Sent the email in SOS
  The music still plays
  I hit either the button mute or track of equipment before and the music stops, the screen froze and have remained frozen since 09:42 at 09:46, which is when I did a restart by using the key combination of alt + shift led +.

  Here's my device information and logs.

  Journal:

  https://www.sugarsync.com/PF/D7620386_2923836_737831

  Info on the device:

  https://www.sugarsync.com/PF/D7620386_2923836_737836

  It took me about an hour to collect all this information, so I hope that someone at Blackberry can at least watch and provide me with a reason why it froze.

  Thank you in advance!

  Karim

  Its been a month I lived the problems with my BB "BOLD". The problems that I had seem related to bluetooth devices I use.

  I stopped using my device bluetooth BackBeat 903 + for about a month and I have almost never experienced problems with my phone more. My phone to freeze about 2 to 3 times a day and after stopping the use of the BackBeat 903 + I feel only device hangs once a week (whenever I have start to abuse the device and have a lot of things running)

  Yesterday I started using the BackBeat 903 + again and freezing devices returned several times a day. I'll assume, for, now that the BackBeat 903 + is not entirely compatible with the Blackberry Bold 9900.

• Battery blackBerry Bold 9900 Smartphones worsens more than 50% after 2406 upgrade

  My battery life Bold 9900 worsened considerably after the recent OS 7.0 Bundle 2406 set to level. I had previously struggled to spend the day on a battery, but in general, I could do it for a day and business general use of electronic mail, of limited calls and not Web browsing. Now, after the recent 2406 upgrade, I get only about 50% as much battery life. In addition, the black box of the small Center with white rotating second hand is now a function that comes back regularly throughout the day, and I had to remove my battery to restart my BlackBerry much more often. I've since removed all applications, cut back on all the other battery draining features (screen brightness, wifi, Bluetooth, gps, etc), moved to 2G to extend my battery life. I was already unhappy with the bad battery BlackBerry Bold 9900 life, but after this last update 2406, it is unacceptable for a professional use when it only works for 1/2 day. I hope it's a question of battery RIM known for Bold 9900 that is processed quickly. Otherwise, I am one of the many who will have to move to a more acceptable solution for phone smart business in a perspective of battery life. Thank you.

  Well, I have implemented battery BlackBerry 9900 technical of economy in this forum, and to my surprise, he solved all much more than I expected. My last load battery Bold 9900 lasted 6 days/86 hours (compared to less than 1/2 day) during normal use of business and weekend for the phone calls, emails, texts and the bbm, exclusion using the internet or applications. I moved 2 G + 3 g to 2G only, off all the apps (especially GPS, Google sync and social networks), turned down the brightness of my screen and shorten the waiting time, calendar, disabled wifi and bluetooth, etc. Thanks for all the comments in the forum. They worked. Now I will be slowly adding some applications and using 3 G on the internet once again, and I will more closely control my battery drain in the future.

• BlackBerry Bold 9900 smartphones does not

  Hi everyone, I need help! I bought the blackberry bold 9900, 3 weeks ago and it was super fast, but now it's always fast but most of the time is not responding, so I have to pull the battery, I did this about 5 times for three days and the media player most of the time "processor multimedia device answer/busy is stopped." the strange thing is that all applications are closed, I don't know why its not responding, everytime I take a lot of pictures or videos. How could a smartphone as it stop responding even if it has a 1.2 GHZ, and 768 MB ram processor which is more than enough for a smartphone like this. Storage of applications: I 95.9 MB of free space and the system uses 280.1 MB which is almost half of the storage for applications. Memory: the system currently uses 433,7 MB which is also half of the memory capacity. P.S. I pulled the battery about 15 minutes ago, I use an external microsd sandisk card 8 GB class 4, to save all my files into it (songs, pictures, videos, pdf, word, etc. documents) it is 1.8 GB apart the 7.8 GB. The built in storage media's 6.0 GB and it has 5.8 GB free of it. Should not it works faster because I have a lot of free space on the bed in the storage media. There is a problem with the microsd card should I use another class for example 10. Or is it a problem with the new software? I need help please, im starting to regret buying this phone, even if I like it. Thankss

  Thanks for your Post... !!

  Please make a clean OS Reload using the procedure mentioned in the given URL...

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?externalId=KB11320&sliceId=2&cmd=displayKC&d...

• PROBLEM WITH SOFTWARE UPDATE blackBerry smartphones! -BLACKBERRY BOLD 9900-

  Good evening! I have a problem: I have a blackberry bold 9900, worked well until the update of the software this morning when I received a request for a general. has this time the phone no longer works: sometimes, if I connect to the computer, I see the Red led light, but no more, after a white screen with an hourglass, but nothing more... What should I do? It worked perfectly until this morning! I never had no problem with blackberry, I have more than two smartphones and Tablet playbook!  I really like RIM... Thanks a lot for your help!

  You are welcome.

  Good luck.

• BlackBerry Smartphones reset automatically (without end) - Blackberry Bold 9900

  Hello everyone,

  I have a problem with my Blackberry Bold 9900.

  Indeed, this morning, after that the awakening of Blackberry rang, the phone turned on and asked me my code PIN (OK), then the telephone, password, as usual.

  However, my regular phone password didn't work, so he asked me to type the word "blackberry" and then my password phone again.

  But the phone has not yet identified it, and so, for the last test, he told me that if the password was wrong, all my data would be deleted...

  Accordingly, I tried my phone password one last time, and a white screen appeared, with a symbol of loading.

  Currently, I removed my Sim Card and try to turn the phone back on, but I got the same screen.

  (Actually, I did the first time, remove the SD card too and then turn on the phone, but same problem)

  I really don't understand what happened, and I'm very angry about this because I didn't ask anything.

  Also, I still can't use my phone now.

  So, have you any idea of the past and why? How can I solve this problem?

  Thank you.

  PS: Sorry if there is no error in my message, I'm not a native English speaker.

  If you put in the wrong password 10 times the device will wipe all data from the user on the phone leaving the phone just as he was out of the box. Your data is gone and there is nothing you can do at this point. You must leave the loading symbol complete the deletion process. Once it's done you can set the phone again.

• Disable touch blackBerry Smartphones BlackBerry Bold 9900

  Anyone know how to disable the touch screen on BlackBerry Bold 9900 feature, thanks!

  Hello shaohua

  Welcome to the Forums of the BlackBerry Support

  Sorry, you cannot disable the touchscreen you Bold 9900. Why do you want to turn it off, you encounter any problem with it!