BlackBerry smartphones cannot call or receive calls

Similar Questions

• BlackBerry Smartphones cannot send or receive e-mails on my blackberry curve 9320

  Hi, for the last 2 days that I couldn't send or receive e-mail on my phone, I contacted vodafone and they were not able to help. I would also add that when I click on OPTIONS - SECURITY - the SECURITY STATE INFORMATION my 4 email accounts appear, could be the problem, please help if you have a soloution.

  Kind regards

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider to support formal... consider that you pay for your services and official support and now they seem not to be to deliver. They have even the power to escalate your case officially until BlackBerry if they can't solve it, but you have does them not you fob off the coast with things like "it seems" good on our end... they are responsible for the provision of services to you, you pay for it.

  Good luck!

• BlackBerry Smartphones cannot send or receive e-mails from 10/23

  Lost all connectivity e-mail to my e-mail account on Roadrunner (socal.rr.com).  Tried to validate my account from the smartphone and also on the Blackberry site.  The email validation fails - has provided no further details.  Have made several unsuccessful attempts to validate the account and have checked that I provided correct email account information.  Also have restarted the unit several times.  Don't know what I can do.  He had to deal with that.

  You can try to delete the email, removing the service books so that e-mail, then put in place again.

  Another idea, if you use a password to connect and the service has two factors optional security, go to that and the new.  Alternatively, if you use the method of the two factor, shut it down and test.

• BlackBerry Smartphones cannot send or receive email - user account is in SUSPEND mode

  Can anyone help? Contacted my provider: for them, everything works perfectly, I send, it must be something on my device?

  My facebook and sleep, BBM work perfectly... it's a mystery?

  See http://www.blackberry.com/btsc/KB05055

• BlackBerry Smartphones video calls between BlackBerry or Voip calls must read more than a year a RIM does nothing about it...! Must be in bb10 correct your mistakes

  Well, I'm not a programmer, but those who are not the their: Please answer this... ?

  Why isn't their an app that can allow us to make calls voip blackberry for blackberry ok forget voip called something like Skype or facetime where to users of phones like blackberry 9900 or the 9860 can call the other times video I had the blackberry from book reading its pretty useless I never use it no cause of offence I can t Skype video calls my friends family need to have a playbook to call me ridculous if you look @ the samsung or the iphone, they all Skype for if other users don't have the same mobile phone they can even video call each other pc to phone or ipad to pc... etc.

  I posted this on your facebook wall and hope that nothing is done about it

  Blackberry question, why don't have an application like Viber or Skype where users who have blackberry as 9900 or the 9860 in which the two phones have front camera could Skype call or an application like viber in the blackberry users can call on voip... it is a reall fall in expected an app for blackberry for almost a year rang also edge to do something about IT... most users go for iphone so because of these two applications that maintains the connected in time video reall... enjoy some answer on this...

  looking forward to the bb 10 having these sucks simple features of daily use not having them so fustrating I think to spend 529 book just cause the 9900 t can support Skype and the playbook is not just the feel

  It is perhaps a question better directed to Skype and not HERE in the forums.  Skype has an application for BlackBerry, but it is only available to U.S. subscribers using Verizon.  (This information can be updated to date, it's updated information I have.)  Given that these forums are composed (not the right choice of words) of volunteers who love BlackBerry phones and not by RIM developers, your chances of getting the answer you are looking for may be thin.

  I hope that helps you.

• BlackBerry smartphones can no longer receive MMS

  Since the installation of the new OS7.1 on my torch 9860 I could not receive MMS.

  I got a notification of download... but the piccy na not yet

  Can someone help me please?

  Hello!!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If no, then you will probably need to perform a clean OS reload... something in the update of the operating system that you have done have been damaged.

  crazylady13 wrote:

  and where is called fm radio?

  For that matter, there is no software that can overcome the fact that your model does not have a receiver of FM radio inside. Only some models which, and so only they can get the FM radio service... see this:

  • http://blogs.BlackBerry.com/2012/01/BlackBerry-7-1-update/

  Good luck!

• Canoe of blackBerry Smartphones to send and received email on verizon storm 2 9550

  My BB 9550 verizon so far cannot be sent or received by e-mail. XL axiata (BIS). OS v5.0.0.1082. Try to complain in the XL Center and customer service says that the BlackBerry smartphone has boredom, which is true? In the service book, notice is rejected CMIME. several times I try send the maintenance of the device address, delete DM and send the book service once again, but so far is EVEN. NO CONFIGURED MESSAGE SERVICE. YOU WILL ONLY BE ABLE TO SAVE AS A DRAFT. Who's wrong? Provider XL Axiata or smart phone BlackBerry?

  Re: Disabling BES of the handheld

  08/05/2009 20:34

  After his contacts on the PC, I'll make sure that you have installed 4.7 DTM and go to the command line

  type: cd c:\program files Research in motion\apploader enter

  type: enter loader.exe /resettofactory

  This should remove the policy from IT previous of the device and wipe the device then you can resync everything back to the device.

  Thank you so much for: http://supportforums.blackberry.com/t5/BlackBerry-Curve/Deactivating-from-BES-from-the-Handheld/td-p...

  It is very useful for my trouble.

  Thanks for you all.

• BlackBerry Smartphones cannot add the e-mail account on the Bold 9900, the only option in the configuration of e-mail is enterprise activation.

  Security BB9900 husbands suffered for me to use, but I'm unable to set up the e-mail.

  The only option is to set up the email through the activation of the company.

  I have a data plan from my provider Blckberry

  I tried to register it on my carriers BIS activation Web site but got the message that it cannot be done through my camera

  Configuration of e-mail icon only gives the ability to configure one enable a business account

  Have tried blackberry.com/integrate but I get the message "unknown error, please try again" after selecting "launch email configuration".

  Any ideas?

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) books of forwarding Service

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphones cannot set up email

  I just got a new bold 9900 but can not set up my email account, he checks the updates and said 'YOUR DEVICE ENCOUNTERED A PROBLEM WITH THIS APPLICATION SERVER'

  Hi eskibus

  Thanks for this info! Then first save your pocket computer with your business network, on the home screen of the BlackBerry smartphone.

  (a) click on Options > device > Advanced system settings > the host Routing Table >

  (b) press the Menu key, and then click Register now

  (c) wait a registration messages arrives in your Inbox.

  KB00510 : how to register a BlackBerry smartphone with wireless network

  Once you receive the registration in your messages Inbox message, perform a battery pull reboot by removing the battery while your device is turned on, wait at least a minute then reinsert back. Finally after you restart your BlackBerry browser, go to www.blackberry.com/integrate to add / change your email account.

  Please try it, it might be useful.

• BlackBerry smartphones cannot load facebook, or any other site, but get e-mails

  Hi, does anyone have any idea why I can't load facebook mobile, or indeed any site Web, even though I normally receive e-mails and facebook messages.  But when I click on a link to take me to facebook etc.  It seems that it is loading, but it never does.  all I get is a blank page.  I have just received very well and could access any link until recently.  I don't know if maybe someone changed something in the perhaps settings - but I don't have the slightest idea how to again access facebook mobile etc.    I'd like to be able to do it again.  Thank you.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you!

• BlackBerry smartphones cannot add a language to my device

  Hello

  I am trying to add the French language on my camera and to remove Russian and Arabic which are implemented in it.

  In the desktop software, I can't find any specification to do this. When I press 'Applications' - there is no alternative than matks the possibility to add or remove languages.

  Can you help me?

  Hello and welcome to the community!

  Please start here:

  • KB05305 Location of support for BlackBerry smartphones
  • KB13067 How to get language for BlackBerry smartphones packs

  In general, it is the package BB OS exact that you install (via your PC) to your BB, and further, then by selecting the languages that you want to appear on the BB. Is what I recommend, on a PC (you can't do this on MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install to your PC, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML (there will be at least one, maybe 2)

  (5) run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  Do not forget to save.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones cannot lock the phone through blackberry ID

  Hello

  I take a phone of my coleague who has left the company. For some reason, I can't able to connect on the phone. Firstly I didn't at first, the password of my coleague ex, I went online and changed the password. However, when I want to connect with my new password to unlock the phone, I have this message:

  "You have exceeded the number of attempts to connect.

  For security reasons, you have been locked for 15 minutes. "Click on forgotten password if you need create a new password.

  But after 15 minutes and try again, the message... helpppp

  You try the BlackBerryID, or the security password, on the device?

  It looks like the BlackBerryID if you are locked out for 15 minutes.

  A wrong entered security password would give you only a message something like «wrong password 2/10»

  Then, to change the BBID of this device and make it 'your own' device, you'll need to do a wipe of the device security. This will delete all the data in personal, contacts, calendar, etc. and restore the State of the plant basically.

  Read this: BlackBerry smartphone must be wiped before transferring the property Security

• 9380 blackBerry smartphones cannot start the App World after the operating system upgrade + card

  Hello

  my camera 9380 worked perfect when I bought it.

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  any help?

  THX

  Hello and welcome to the community!

  I'm sorry, but the errors you posted seem somewhat independent... so I need clarification please:

  Gbassi wrote:

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  Unfortunately, "did not work" is not really diagnosable. What, exactly, have you tried? What, exactly, happened every step of what you tried?

  Gbassi wrote:

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  I do not see how these two errors are related to the first, you were trying to throw the maps app when it appeared? For the second, which came with the maps app? Or is separate #2 and lies somewhere in the process by using your AppWorld? Complete step by step of what you try, with a full explanation of what is happening at each stage, including the full text of all error messages, is essential to understand your situation and if all goes well to guide. Otherwise, we have to guess...

  So I guess. My guess is that, once you upgrade to 7.1, you don't have to perform a few extra steps to ensure that all services were properly enabled on your BB. Here are the steps. I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! You can try these few points in your process... either now (on 7.0.0.513) or after you re - try to upgrade to 7.1.0.366.

  Good luck!

• BlackBerry smartphones cannot receive calls or to unlock texts after ebay

  I have a Blackberry 9500 Storm locked to Vodafone and recently bought an unlock code on Ebay to use on my Orange sim card.  After having followed the steps to unlocking the phone accepted the orange sim and shows "safety".  But I can't use the phone to make and receive calls and texts.  I checked network settings and they show in orange.  I contacted the ebay seller, but they just said SIM active check - that it is.  Anyone got the answer?

  Thank you

  Kate

  I tried another sim Orange and the same problem - two sims work fine in other phones btw.

• BlackBerry smartphones [! call failure]-cannot make or receive calls/texts incoming/outgoing but internet/email still works fine?

  I just bought a replacement bb bold 9000 off ebay (it's an at & t unlocked handset I bought after my bb bold got stolen... total disappointment) and it was working fine all week until last night when he stopped being able to manage incoming and outgoing calls and texts. E-mail and internet functions still work that is very special.

  also, some more info, when I put my sim card into another handset (in this case a nokia e65) all my work of normal calling features and when I put a different SIM in the "BOLD" the same thing happens (when I try to make a call, it instantly opens with a warning of the call). Another thing is that the "BOLD" indicates full service coverage...

  currently the "BOLD" on the fairs...

  v4.6.0.304 (Platform 4.0.0.247)

  Note: im on the Australia and for some reason, I can't update the os v5

  Here, any help would be greatly appreciated, and I would be happy to provide any information to anyone who is willing to help.

  jenm_ wrote:

  apparently v5.0 is still not available on my carrier / in my country (aus)) and yet its does not work...

  any advice would be so greatly appreciated!

  There you go. This is the reason.

  For the missed show called, I don't know. The unit was unlocked when you bought on eBay?

  My first suggestion would be do not have the feature of your problem. Return it and get your money back.