BlackBerry Smartphones cannot open my browser

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• BlackBerry Smartphones cannot open Excel xlsm attachments of the Hub

  When I try and open the hub Excel xlsm files, I get the following error message:

  "No observer available for 'filename.xlsm'. Download a Google Reader app to display the attachment.

  I know that leaves can open the file because I can open it my onedrive using leaves. I tried to save the attachment for the PRIV and then try to open it but I get the same error. Without doubt, I was able to download another app like Docs to go, but I don't want to do because we have a fleet of 100 PRIVs and I want a solution that does not receive a new application for all my users. Especially when I know leaves can open the file with no problem.

  I tried to go into the settings of application for sheets, but of course there is no way actually associate .xlsm (or any extension of specific file) manually. All I can do is "Clear Defaults" that does nothing.

  I also discovered that if I send the exact same attachment to my gmail account and open it with gmail on PRIV icon, the attachment opens fine.

  Another thing I learned during troubleshooting is if I save the file to the workstation account or my hotmail account in the download on the PRIVATE folder, then try and open the download icon he will say 'cannot open file'. However, if I save my OneDrive downloads and then try and open it from the download icon will be

  offer open the file with 3 different applications (RSA, import and Lexmark Print Service), but it does not offer the choice of the leaves.

  Finally, if I open the file to my Gmail, make a small change to the file (I typed test in one of the cells) and then save it in downloads, I then open it downloads.

  Certainly a few funky Android issues going on here. I find it very odd that the same exact file name will try to open differently from the downloads icon based on which application saved in this folder it. My brain focused on Windows has trouble understanding why an OS behave like that!

  Other information that may or may not apply to:

  -Several months when I was still on 5 Android (I'm now on 6) I was able to open my hotmail account .xlsm attachment in the hub, but not my work account in the hub. It's the excact same email simply sent to my e-mail from work to my hotmail account and I could open the attachment does but not the other.

  -J' was also able to save the file to my PRIVATE and open it. This is no longer the case. Now when I try and open the file from the "downloads" folder/app, it says: "cannot open file."

  Anyone have any ideas other than download a new application?

  See you soon,.

  Dean

  After working with the support of Blackberry, they have achknowledged behavior is constant in the devices and the problem of development has intensified. They say a future update will solve the problem and allow the Hub to open xlsm files. In the meantime, the best solution I found is to save all the xlsm files in your download folder and then open them using ES Explorer Google game store. He is smart enough to open them with leaves.

  Thanks to all who responded!

• BlackBerry Smartphones cannot open calendar

  I have a Tour 9630, and for all of the last 24 hours, I was unable to open my calendar. I always get reminders for the events I already have in my calendar and can open them when you are prompted, but can't open the real schedule. I tried to turn it off. I tried to pull the battery. Everything else seems to work very well. Any ideas? Thank you.

  Never mind. Solved the problem. Cleared my calendar data, then did a battery pull and then reloaded my calendar data and now it works fine.

• BlackBerry Smartphones cannot open the text message

  I am registered on a site Web Backberry, they sent me the code of my mobile, I need to complete my registration. On the mobile, I see that I received 5 messages, but I can't access it. I received other massages and emails from different sources. My e-mail works, my text messaging works very well. I followed all the configuration by using the article... nothing.

  I still see number 5, next to a small yellow envelope with a red cross on it.

  Any ideas please?

  Go to your main messages folder > press Menu > folders and in EACH of these folders for these messages.

  Also, view SAVED messages messages > Menu.

• BlackBerry Smartphones Cant Open OWA email

  Hello... I tried to acess my emails since the blackberry browser accounts, but I'm faced with a particular problem. I can log into my OWA account. But I can't open a specific email.

  I can navigate otherwise via the account - go to a folder, items sent, compose mail, etc, but cannot open any mail.

  The web page declares that "cookies are currently disabled by your browser. OWA requires that cookies be enabled ' but how can I do?

  Can someone pls help.

  Thank you

  ANU

  Since you're using 8330, you probably will be able to access OWA through the native Blackberry browser.

  You can try on your curve bolt browser and see if it works.

  Go to http://www.boltbrowser.com/ on your Blackberry, download, install and try to access OWA.

  Let me know how you fare.

  Thank you

• BlackBerry Smartphones cannot add the e-mail account on the Bold 9900, the only option in the configuration of e-mail is enterprise activation.

  Security BB9900 husbands suffered for me to use, but I'm unable to set up the e-mail.

  The only option is to set up the email through the activation of the company.

  I have a data plan from my provider Blckberry

  I tried to register it on my carriers BIS activation Web site but got the message that it cannot be done through my camera

  Configuration of e-mail icon only gives the ability to configure one enable a business account

  Have tried blackberry.com/integrate but I get the message "unknown error, please try again" after selecting "launch email configuration".

  Any ideas?

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) books of forwarding Service

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphones cannot set up email

  I just got a new bold 9900 but can not set up my email account, he checks the updates and said 'YOUR DEVICE ENCOUNTERED A PROBLEM WITH THIS APPLICATION SERVER'

  Hi eskibus

  Thanks for this info! Then first save your pocket computer with your business network, on the home screen of the BlackBerry smartphone.

  (a) click on Options > device > Advanced system settings > the host Routing Table >

  (b) press the Menu key, and then click Register now

  (c) wait a registration messages arrives in your Inbox.

  KB00510 : how to register a BlackBerry smartphone with wireless network

  Once you receive the registration in your messages Inbox message, perform a battery pull reboot by removing the battery while your device is turned on, wait at least a minute then reinsert back. Finally after you restart your BlackBerry browser, go to www.blackberry.com/integrate to add / change your email account.

  Please try it, it might be useful.

• BlackBerry smartphones automatically opens specific Web sites

  On the storm, is there a way to create a button that opens the browser and go directly to a certain site?  Kind of like having a favorite, but instead click on the browser and then enter in your Favorites and then find and click on the bookmark, the user would like to have a few buttons that each will be open directly to a Web site.  IE, a button will open directly at www.blackberry.com, another at www.crackberry.com , etc..

  Two solutions:

  1. read this link: http://www.blackberryforums.com/aftermarket-software/60545-web-shortcuts-last.html

  2. you create shortcut for sites icons (the most popular which like CrackBerry and BlackBerryForums.com have already). Should a developer or knowledge to develop to create the shortcut application, and it must be signed by RIM.

• BlackBerry smartphones cannot add a language to my device

  Hello

  I am trying to add the French language on my camera and to remove Russian and Arabic which are implemented in it.

  In the desktop software, I can't find any specification to do this. When I press 'Applications' - there is no alternative than matks the possibility to add or remove languages.

  Can you help me?

  Hello and welcome to the community!

  Please start here:

  • KB05305 Location of support for BlackBerry smartphones
  • KB13067 How to get language for BlackBerry smartphones packs

  In general, it is the package BB OS exact that you install (via your PC) to your BB, and further, then by selecting the languages that you want to appear on the BB. Is what I recommend, on a PC (you can't do this on MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install to your PC, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML (there will be at least one, maybe 2)

  (5) run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  Do not forget to save.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones cannot send or receive e-mails on my blackberry curve 9320

  Hi, for the last 2 days that I couldn't send or receive e-mail on my phone, I contacted vodafone and they were not able to help. I would also add that when I click on OPTIONS - SECURITY - the SECURITY STATE INFORMATION my 4 email accounts appear, could be the problem, please help if you have a soloution.

  Kind regards

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider to support formal... consider that you pay for your services and official support and now they seem not to be to deliver. They have even the power to escalate your case officially until BlackBerry if they can't solve it, but you have does them not you fob off the coast with things like "it seems" good on our end... they are responsible for the provision of services to you, you pay for it.

  Good luck!

• BlackBerry Smartphones cannot lock the phone through blackberry ID

  Hello

  I take a phone of my coleague who has left the company. For some reason, I can't able to connect on the phone. Firstly I didn't at first, the password of my coleague ex, I went online and changed the password. However, when I want to connect with my new password to unlock the phone, I have this message:

  "You have exceeded the number of attempts to connect.

  For security reasons, you have been locked for 15 minutes. "Click on forgotten password if you need create a new password.

  But after 15 minutes and try again, the message... helpppp

  You try the BlackBerryID, or the security password, on the device?

  It looks like the BlackBerryID if you are locked out for 15 minutes.

  A wrong entered security password would give you only a message something like «wrong password 2/10»

  Then, to change the BBID of this device and make it 'your own' device, you'll need to do a wipe of the device security. This will delete all the data in personal, contacts, calendar, etc. and restore the State of the plant basically.

  Read this: BlackBerry smartphone must be wiped before transferring the property Security

• 9380 blackBerry smartphones cannot start the App World after the operating system upgrade + card

  Hello

  my camera 9380 worked perfect when I bought it.

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  any help?

  THX

  Hello and welcome to the community!

  I'm sorry, but the errors you posted seem somewhat independent... so I need clarification please:

  Gbassi wrote:

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  Unfortunately, "did not work" is not really diagnosable. What, exactly, have you tried? What, exactly, happened every step of what you tried?

  Gbassi wrote:

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  I do not see how these two errors are related to the first, you were trying to throw the maps app when it appeared? For the second, which came with the maps app? Or is separate #2 and lies somewhere in the process by using your AppWorld? Complete step by step of what you try, with a full explanation of what is happening at each stage, including the full text of all error messages, is essential to understand your situation and if all goes well to guide. Otherwise, we have to guess...

  So I guess. My guess is that, once you upgrade to 7.1, you don't have to perform a few extra steps to ensure that all services were properly enabled on your BB. Here are the steps. I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! You can try these few points in your process... either now (on 7.0.0.513) or after you re - try to upgrade to 7.1.0.366.

  Good luck!

• BlackBerry smartphones cannot load facebook, or any other site, but get e-mails

  Hi, does anyone have any idea why I can't load facebook mobile, or indeed any site Web, even though I normally receive e-mails and facebook messages.  But when I click on a link to take me to facebook etc.  It seems that it is loading, but it never does.  all I get is a blank page.  I have just received very well and could access any link until recently.  I don't know if maybe someone changed something in the perhaps settings - but I don't have the slightest idea how to again access facebook mobile etc.    I'd like to be able to do it again.  Thank you.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you!

• Smartphones blackBerry "BOLD": cannot open attachments to emails or send emails

  I have the "BOLD" and it works very well for a month. Then, I got my Peral (an old that I dropped in the snow) to finally turn it back on and used the Fund Manager to transfer my contacts and settings of my "BOLD". Once I did that I can no longer use my "BOLD" to send emails or open attachments to emails. I get e-mails very well however. When I try to open the attachments I get the message "cannot perform more demand. Service book information not found ".

  First of all, what is the book of service? because I saw another post saying try to reset but I don't know how I could go about this.

  Secondly, any ideas on what I could do to make it work again? Is there a system restore? Or restore default settings to get rid of the changes I made when you use Desktop Manager to update my settings?

  Thanks for any help!

  Hello

  On the Blackberry will first of all for advanced options options-host routing tables-press menu key and select Register now.

  You will receive an activation message. You are now properly registered with the network.

  The next thing is to send service directories. A service book contains information that configures the interaction between smartphone BlackBerry with the BlackBerry Infrastructure. It also allows specific services for your BlackBerry device.

  In the Blackberry, use the email Setup icon and log in with your username and password and send service directories.

  The attached link has pictures to show you how. You will receive an activation e-mail for each account that you have configured on your device.

  You should now be able to send and receive emails and open attachments. Test it to make sure it works.

  If you find that you can send and receive but not to open attachments, the second link will show you how to reset

  your Blackberry attachment service.

  Thank you

  Bifocals

  Don't forget to adjust your thread.

  Put the check mark in the green box containing your answer! Thank you

  Service books

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15402&sliceId=SAL_Pub...

  Spare part if necessary difficulty:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB04279&sliceId=SAL_Pub...

• BlackBerry Smartphones cannot access/open BlackBerry Messenger.

  I'm unable to access my BBM. As my cell went down, I got my battery to Charge and try it. He has not yet open more I opened my battery my cell was on and restart at least 4 times. I haven't had adject report in support.

  Please, suggest some info that I brought my cell in the end month Nov 2011. His BlackBerry Curve 9360.

  I did it myself. ADMINASTRATOR thanx 4 your no don't answer (s) n no support towards my prblm.