BlackBerry Smartphones cannot, sign in on other sites

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• My Blackberry Storm device compatible blackBerry Smartphones cannot send media from other bluetooth

  Hello

  I have a Blackberry Storm Touch Screen phone. I am able to pair a bluetooth device different however when I'm trying to transfer some ringtones Mp3 or other files from Sony Ericcson or Nokia bluetooth phones is to send a message that unable to retry transfer.

  Can someone help me please on this. I am able to pair but unable to send or receive files

  What is the process to do that we need to have any software installed

  Nope... it's the procedure. Both devices must be involved. I advise that they mark again each other as trusted. Then, on the BB receiver, you need to do the "Receive using BT" command and then only Initializes the sending of the transmitter unit. This is how it works. The error "Failed to find the service" is documented as happening when the exact steps are not met. Most people skip the step of "Receive using BT"... without it, nothing will happen.

• BlackBerry smartphones cannot load facebook, or any other site, but get e-mails

  Hi, does anyone have any idea why I can't load facebook mobile, or indeed any site Web, even though I normally receive e-mails and facebook messages.  But when I click on a link to take me to facebook etc.  It seems that it is loading, but it never does.  all I get is a blank page.  I have just received very well and could access any link until recently.  I don't know if maybe someone changed something in the perhaps settings - but I don't have the slightest idea how to again access facebook mobile etc.    I'd like to be able to do it again.  Thank you.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you!

• BlackBerry Smartphones cannot add the e-mail account on the Bold 9900, the only option in the configuration of e-mail is enterprise activation.

  Security BB9900 husbands suffered for me to use, but I'm unable to set up the e-mail.

  The only option is to set up the email through the activation of the company.

  I have a data plan from my provider Blckberry

  I tried to register it on my carriers BIS activation Web site but got the message that it cannot be done through my camera

  Configuration of e-mail icon only gives the ability to configure one enable a business account

  Have tried blackberry.com/integrate but I get the message "unknown error, please try again" after selecting "launch email configuration".

  Any ideas?

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) books of forwarding Service

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphones cannot add a language to my device

  Hello

  I am trying to add the French language on my camera and to remove Russian and Arabic which are implemented in it.

  In the desktop software, I can't find any specification to do this. When I press 'Applications' - there is no alternative than matks the possibility to add or remove languages.

  Can you help me?

  Hello and welcome to the community!

  Please start here:

  • KB05305 Location of support for BlackBerry smartphones
  • KB13067 How to get language for BlackBerry smartphones packs

  In general, it is the package BB OS exact that you install (via your PC) to your BB, and further, then by selecting the languages that you want to appear on the BB. Is what I recommend, on a PC (you can't do this on MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install to your PC, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML (there will be at least one, maybe 2)

  (5) run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  Do not forget to save.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones cannot send or receive e-mails on my blackberry curve 9320

  Hi, for the last 2 days that I couldn't send or receive e-mail on my phone, I contacted vodafone and they were not able to help. I would also add that when I click on OPTIONS - SECURITY - the SECURITY STATE INFORMATION my 4 email accounts appear, could be the problem, please help if you have a soloution.

  Kind regards

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider to support formal... consider that you pay for your services and official support and now they seem not to be to deliver. They have even the power to escalate your case officially until BlackBerry if they can't solve it, but you have does them not you fob off the coast with things like "it seems" good on our end... they are responsible for the provision of services to you, you pay for it.

  Good luck!

• 9380 blackBerry smartphones cannot start the App World after the operating system upgrade + card

  Hello

  my camera 9380 worked perfect when I bought it.

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  any help?

  THX

  Hello and welcome to the community!

  I'm sorry, but the errors you posted seem somewhat independent... so I need clarification please:

  Gbassi wrote:

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  Unfortunately, "did not work" is not really diagnosable. What, exactly, have you tried? What, exactly, happened every step of what you tried?

  Gbassi wrote:

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  I do not see how these two errors are related to the first, you were trying to throw the maps app when it appeared? For the second, which came with the maps app? Or is separate #2 and lies somewhere in the process by using your AppWorld? Complete step by step of what you try, with a full explanation of what is happening at each stage, including the full text of all error messages, is essential to understand your situation and if all goes well to guide. Otherwise, we have to guess...

  So I guess. My guess is that, once you upgrade to 7.1, you don't have to perform a few extra steps to ensure that all services were properly enabled on your BB. Here are the steps. I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! You can try these few points in your process... either now (on 7.0.0.513) or after you re - try to upgrade to 7.1.0.366.

  Good luck!

• BlackBerry Smartphones far East language and other issues of Support for Bold 9780 - please provide your comments!

  Hello

  Here is my card for your info:

  BB Bold 9780 (bought 3 days ago - unlocked to carriers)

  My carrier - Vodafone (Australia) - BIS active

  Computers - Macbook Pro

  After some research on the web all day, I discovered that far East languages is not yet available on the Bold 9780.

  I understand that I must language of d/l a far east of the carrier (mine is Vodafone Australia), in order to read and input Chinese, Japanese, or Korean language on the BB. It's extremely frustrating, and I feel that we're going backward in the field of smart phones - globalization have been an important factor for many bright smart phone users out there.

  I have a few questions, I hope that you guys can provide comments:

  1. what kind of time we talk to have the language support for the far East region? I would never have bought the new BB (probably would have gone for the 9700) if I knew that East Asian languages is not available on the new BB! ?? I know that it is covered by the carriers, but surely RIM provides the build?

  2. as I am a newbie (I just 2.5 years of iPhones), I do not understand the concept (or it's documented all that clearly) to have a 5 device and software OS6? what the devil is the difference, or are they just the same? thinking, maybe this is... but why is already released OS6, but I still see the "last and best Device Software 5" throughout the site of BB? someone help me please understand this.

  3. is it possible that I can load an earlier version of the device software (Vodafone provides a Far - east Pak BB Bold 9700)? I tried several times, after running and unzipped the file in Desktop Manager, the device software is not even on my Desktop Manager (v6). is it because the Desktop Manager detects the version of my phone and does not allow vodafone to 9700 from the list of applications to load software? or does?

  4. on my MAC, I can't install the plugin App world - he says that it is not available on a Mac... How mac users supposed to do use desktop base access App World? I know that we are not a majority, but it is obsurd - that being said, I'm not unreasonable, I can live with that.

  5 make BB have phone support in Australia? again, I can live with not one, but I've seen feeling is also unreasonable.

  Please don't get me wrong - I could met whining - but I desperately want my new device works... I love so many things about the BB, and after taking the big step of the iphone, I find a lot of things that were never mentioned on crackberry, or any other site of fanboy of BB...

  Thank you in advance, look forward to your comments!

  PBM

  Hello

  Okay... Let's start first... these forums are not a communication channel / rim. These forums are rather a community of support to users. RIM offers zero frontline support... all support is carried out by carriers and authorized resellers, who have the ability to escalate into WHEEL if necessary.

  OK... with that of the road, we shall proceed:

  pbmpbm wrote:

  1. what kind of time we talk to have the language support for the far East region? I would never have bought the new BB (probably would have gone for the 9700) if I knew that East Asian languages is not available on the new BB! ?? I know that it is covered by the carriers, but surely RIM provides the build?

  Impossible for anyone here to know... or if they don't know, against the team of specialists on this site to reveal.

  Another interest is the fact that, through the agent download portal for your carrier indicated, your BB model is not yet listed:

  • https://www.BlackBerry.com/downloads/entry.do?code=B86E8D03FE992D1B0E19656875EE557C

  pbmpbm wrote:

  2. as I am a newbie (I just 2.5 years of iPhones), I do not understand the concept (or it's documented all that clearly) to have a 5 device and software OS6? what the devil is the difference, or are they just the same? thinking, maybe this is... but why is already released OS6, but I still see the "last and best Device Software 5" throughout the site of BB? someone help me please understand this.

  OS 6 is the next generation of BB OS (and there's even chatter on OS7 "out there"). The version the most recent supported by your operator is available via their download portal linked above (but with your conspicuous by their absence model number). OS 6 is now available for some model BBs only (I don't know if it has been released for your template declared BB). But the BONES are never published by RIM to the public... rather only to carriers who must certify and adopt an operating system and then release it to their users. The reason for this fall at the beginning of this post... they (carriers) are responsible for all support... so, they reserve the right to adopt or reject an OS that RIM just to present to them.

  pbmpbm wrote:

  3. is it possible that I can load an earlier version of the device software (Vodafone provides a Far - east Pak BB Bold 9700)? I tried several times, after running and unzipped the file in Desktop Manager, the device software is not even on my Desktop Manager (v6). is it because the Desktop Manager detects the version of my phone and does not allow vodafone to 9700 from the list of applications to load software? or does?

  You can use ONLY a bundle of BONES that is your specific model BB number... nothing else will work. A 9700 isn't a 9780, so OS packages are not interchangeable. The best procedure, that I know about (upgrading, downgrading, reload) load a bundle of BONES is here:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note that this only works on PC, Mac. But, you are not limited with this procedure, for only your carriers OS packages. You are free to use any bundle of BONES of any carrier until it's your specific model BB number. If you choose to do, then everything just insert, between steps 1 and 2, the deletion, on your PC, a file named PROVIDER. XML.

  pbmpbm wrote:

  5 make BB have phone support in Australia? again, I can live with not one, but I've seen feeling is also unreasonable.

  I send back you at the beginning... all support starts with your carrier.

  Good luck and let us know!

• BlackBerry Smartphones cannot lock the phone through blackberry ID

  Hello

  I take a phone of my coleague who has left the company. For some reason, I can't able to connect on the phone. Firstly I didn't at first, the password of my coleague ex, I went online and changed the password. However, when I want to connect with my new password to unlock the phone, I have this message:

  "You have exceeded the number of attempts to connect.

  For security reasons, you have been locked for 15 minutes. "Click on forgotten password if you need create a new password.

  But after 15 minutes and try again, the message... helpppp

  You try the BlackBerryID, or the security password, on the device?

  It looks like the BlackBerryID if you are locked out for 15 minutes.

  A wrong entered security password would give you only a message something like «wrong password 2/10»

  Then, to change the BBID of this device and make it 'your own' device, you'll need to do a wipe of the device security. This will delete all the data in personal, contacts, calendar, etc. and restore the State of the plant basically.

  Read this: BlackBerry smartphone must be wiped before transferring the property Security

• BlackBerry smartphones cannot set up email

  I just got a new bold 9900 but can not set up my email account, he checks the updates and said 'YOUR DEVICE ENCOUNTERED A PROBLEM WITH THIS APPLICATION SERVER'

  Hi eskibus

  Thanks for this info! Then first save your pocket computer with your business network, on the home screen of the BlackBerry smartphone.

  (a) click on Options > device > Advanced system settings > the host Routing Table >

  (b) press the Menu key, and then click Register now

  (c) wait a registration messages arrives in your Inbox.

  KB00510 : how to register a BlackBerry smartphone with wireless network

  Once you receive the registration in your messages Inbox message, perform a battery pull reboot by removing the battery while your device is turned on, wait at least a minute then reinsert back. Finally after you restart your BlackBerry browser, go to www.blackberry.com/integrate to add / change your email account.

  Please try it, it might be useful.

• BlackBerry Smartphones cannot delete text message

  I have a text message which I cannot remove.  All others have been removed without any problem.  This one just won't go away.  Any thoughts?  Thank you.

  My "curve" to do this all the time.  Just delete as usual and then do a battery pull, it will be probably gone when you turn back.

  If it helps, please click the button of "Congratulations" and mark your issue resolved...

• BlackBerry Smartphones cannot connect to facebook at the moment

  Hello

  Just got a new BB Torch, but I cannot sign in the FB app, (I have a BB data plan AND wifi so it should be good...) I just get the error "unable to connect to facebook at the moment (error 100).

  I deleted and reinstalled, but in vain.

  Any ideas?

  Thank you

  Whenever I update to a new version of facebook (and be a beta-tester, I do more than most people), I'll have more often connection problems.  It says that it cannot connect so I just attendre, wait for a few hours, then try again.  I was able to connect each time, often on the second or third attempt.

  It's just a matter of waiting and try again later.  I heard that you log in to your Facebook account on your PC, then it tent from your phone could help, but I've never tried it myself.

  Maybe it's a situation where patience is a virtue.

• Installation of blackBerry Smartphones cannot continue, because not all OS requirements have been met. Please upgrade to 10.6.0 or later.

  Hello

  Recently, I injured my 9700's screen "BOLD" from blackberry to the point where it was cheaper to buy a new one, so I did and that you bought a new blackberry curve 9320. Now I need to sync my old bb "BOLD" for my mac so I can get all my old in my new bb curve information, because without it I have no information because it is stored on my bb bold and I never the saved... but I still get this error message:

  Setup cannot continue, because not all OS requirements have been met. Please upgrade to 10.6.0 or later.

  I don't know where to find this version that I downloaed later on the blackberry site. If not, how can I get my information off my old bb "BOLD" on my mac, then in my new curve bb...

  If someone wonderful can come to my rescue?

  Thanking you in advance

  Yes, OK, now I see your problem... I didn't know that your screen has been damaged at this point.

  You get this message because the current version of the "BB Desktop Manager" software claims a newer MAC OS on your machine!

  Can't upgrade you your Mac OS to the newest? Generally, these improvements are very good markets in the Mac world.

  That would allow you to install the software and then (hopefully) make a backup of your machine (blindly?) and therefore to restore the data on your new device!

  So my advice would be to upgrade your Mac operating system. The other reason to do it, is that previous versions of the software BBDM are very difficult (does not say impossible) to find on the internet.

  Good luck and we keep abreast

• BlackBerry Smartphones New sowftware updated for other companies - when?

  Hey everybody,

  Finally, the storm came in my country, and I decided to give him a chance. I must say that the phone is excellent and that he had only a few small problems with the software. The storm came here to Chile with the 4.7.0.122 version and it works really well. However, I see that it is a new version of the software for users of Verizon in the USA, which eliminates many, many bugs from the old software.

  My question is, can I put my storm with this new software? If so, how can I do, as the updated wireless in my phone can't find updates. This update is recommended for non-verizon users?

  Thanks in advance!

  See this page (this is a sticky in this forum) for current versions, we know for certain carriers:

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=9500&thread.ID=28627

  See this page to find your specific operator download site:

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  For all other versions, you will enter leaked/beta city... and we cannot point you to these files. You have to find them on your own... but know how is all over this site... like here:

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=9500&message.ID=17462#M17462

  If you enter indeed leak-Earth, prepare for a bumpy... such is the life of beta. But you can also find a lot of information and help in this forum.

• BlackBerry Smartphones cannot open Excel xlsm attachments of the Hub

  When I try and open the hub Excel xlsm files, I get the following error message:

  "No observer available for 'filename.xlsm'. Download a Google Reader app to display the attachment.

  I know that leaves can open the file because I can open it my onedrive using leaves. I tried to save the attachment for the PRIV and then try to open it but I get the same error. Without doubt, I was able to download another app like Docs to go, but I don't want to do because we have a fleet of 100 PRIVs and I want a solution that does not receive a new application for all my users. Especially when I know leaves can open the file with no problem.

  I tried to go into the settings of application for sheets, but of course there is no way actually associate .xlsm (or any extension of specific file) manually. All I can do is "Clear Defaults" that does nothing.

  I also discovered that if I send the exact same attachment to my gmail account and open it with gmail on PRIV icon, the attachment opens fine.

  Another thing I learned during troubleshooting is if I save the file to the workstation account or my hotmail account in the download on the PRIVATE folder, then try and open the download icon he will say 'cannot open file'. However, if I save my OneDrive downloads and then try and open it from the download icon will be

  offer open the file with 3 different applications (RSA, import and Lexmark Print Service), but it does not offer the choice of the leaves.

  Finally, if I open the file to my Gmail, make a small change to the file (I typed test in one of the cells) and then save it in downloads, I then open it downloads.

  Certainly a few funky Android issues going on here. I find it very odd that the same exact file name will try to open differently from the downloads icon based on which application saved in this folder it. My brain focused on Windows has trouble understanding why an OS behave like that!

  Other information that may or may not apply to:

  -Several months when I was still on 5 Android (I'm now on 6) I was able to open my hotmail account .xlsm attachment in the hub, but not my work account in the hub. It's the excact same email simply sent to my e-mail from work to my hotmail account and I could open the attachment does but not the other.

  -J' was also able to save the file to my PRIVATE and open it. This is no longer the case. Now when I try and open the file from the "downloads" folder/app, it says: "cannot open file."

  Anyone have any ideas other than download a new application?

  See you soon,.

  Dean

  After working with the support of Blackberry, they have achknowledged behavior is constant in the devices and the problem of development has intensified. They say a future update will solve the problem and allow the Hub to open xlsm files. In the meantime, the best solution I found is to save all the xlsm files in your download folder and then open them using ES Explorer Google game store. He is smart enough to open them with leaves.

  Thanks to all who responded!