BlackBerry Smartphones connect to back k Assistant

When I try to log in the Backup Wizard it tells me to enter the pin code.  When I enter the pin (correct) he tells me that is not valid.  Again I am entering the correct pin code.  Any suggestions?  Thank you.

Thank you, J.  I appreciate it.

Tags: BlackBerry Smartphones

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    Hey,.

    First time using this forum so ill try my best to explain my situation.

    I have a Blackbery curve 8520. Until recently he worked perfectly but it has since not load websites, even when connected to the internet. My BBM works perfectly however. I have saved, rebooted and ensured that data services are on. I contacted my network provider and they said it's a blackberry issue thean rathr a network one.

    Any help is greatly appreciated, I really want to listen to these automated messages on the hotline more.

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    Hello and welcome to the community!

    I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

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    • KB00510 How to register a BlackBerry smartphone with wireless network
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    (2) Service reference books

    • KB02830 Send the directories for the BlackBerry Internet Service
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    (3) restart to take batt

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    I hope that will move things again for you! If not, then you will need to contact your mobile service provider for formal support... for the last time, again they you brushed OFF... even if the problem is on the EDGE (btw... BB is a device, RIM is the company that manufactures the BBs), your support channel always starts with your carrier... they have the power to escalate your case in RIM free of charge for the user end... There is no other way by which you can receive free formal support from the RIM... actually, these forums are not similarly supported RIM , but rather to the users.

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    Hi Bbnoviceja

    Welcome to the Forums of the BlackBerry Support

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    KB29522 : "Backup of database error" message is generated to Database Options smart card when you back up the smart phone BlackBerry with the BlackBerry Desktop Software

     

    Regarding your second question with memory, remember that you have the memory card and then try to transfer these multimedia files from your device to your media card memory:

    KB05478 : , transfer files between the card and device memory on a BlackBerry smartphone  

     

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    KB29523 : How to manually transfer files between a Windows computer and a smart phone BlackBerry

     

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    Thanks for this info!

    I don't know what is the error you get on payment options, but if you share these error code or a specific error message that you get when you purchase then we can try to help you, you can also change your payment options if you need.

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    Good luck.

     

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    rross055 wrote:

    I transferred my daughter unused Bold 9900 and besides my old SIM card data. I get the screen asking me my Blackberry ID.

    Hello rross055

    Welcome to the Support Forums

    He does not ask for your ID BlackBerry but the BlackBerry that is already associated with this feature on our BlackBerry we can add or associate a BBID at once, that you're the second user so please follow this KB, afetr a security wipe you can use your own ID BlackBerry on this device.

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    Click 'Like' If you want to thank someone.

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