BlackBerry Smartphones couldn't lcoate the Office Microsoft Entourage synchronization tool

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• Message from blackBerry Smartphones "couldn't play the track you requested.

  Since switching to the Priv of BB, I can't listen to my fixed voice messages that are sent by e-mail in the form of a wav file.  I get the message, "couldn't play the track you requested.

  Search store to play wav player.

  Here are two of them who could do what you need:

  https://play.Google.com/store/apps/details?ID=org.videolan.VLC

  https://play.Google.com/store/apps/details?ID=com.AIMP.player

• BlackBerry Smartphones an appointment from the office, two for the handheld

  When I enter a new appointment in Outlook, it syncs wirelessly on my pocket computer.

  When I enter a new appointment on my laptop it does not sync wireless. When I sync with Desktop Manager, it appears in Outlook, but appears twice on my handheld, once in the calendar for my [email protected] account (which appears on outlook) and again in my desktop calendar.

  Parameters: I use the blackberry enterprise server to an MS Outlook, MS Outlook Exchange Server server.

  To the title of the default services options - advanced options - my calendar CICAL is [email protected]. (CMIME messaging is also [email protected], but Contact SYNC cannot Desktop)

  How to remove duplicates? In the advanced - backup and restore - Office Manager, I can erase 'calendar', but ' calendar - all "is grayed out and cannot be erased.

  How can I prevent a double nomination to appear?

  Why are there only wireless sync go from Outlook on your handheld?

  This has been resolved by wiping the Pocket clean and restore BES sync. I no longer use the USB sync port.

  I did not know that the BES is named "Desktop" on the handheld; I created separately to receive messages from [email protected] , and this resulted in duplicate messages.

• BlackBerry Smartphones without attachment in the transmission of emails

  When sending emails with attachments, attachments do not go through.

  No idea why?

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • KB10509 E-mail messages with attachments sent from the BlackBerry smartphone are received without the attachment

  I hope that it contains something useful! There are also several existing threads on this site, which discuss exact error... your opinion of those who may prove useful, and a search of this website, by using the error message, error code or symptom, should reveal all the existing threads that are applicable to you.

  Good luck and let us know!

• BlackBerry Smartphones Google sync on the blink?

  Hello

  I just deleted google sync app to my BB and took the advice of RIM here to allow syncing of my BB calendar with my google calendar - http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB24204&sliceId=2&cm...

  However, despite advice it is certainly not true that "contributions sent the BlackBerry smartphone are synchronized with the calendar based on the web in a few seconds." I saw an entry on gmail after 10 minutes and I'm still waiting for the others.

  Is there a known issue with this? I have no problem with the network at all.

  Thank you

  Luke

  If please try reebooting your phone and connect to your google calender after 5 minutes.

• I installed Firefox (10) sync on my laptop instead of my desktop. How do I uninstall, so I can install on my main computer? In the only option of synchronization tools is "Synchronize now".

  Question
  I installed Firefox (10) sync on my laptop instead of my desktop. How do I uninstall, so I can install on my main computer? In the only option of synchronization tools is "Synchronize now".

  Hi Rachel!

  There is no need to uninstall anything, both devices will share information and that there are no 'master-slave' logic on Firefox Sync. All devices are identical.

  Take a look at this article which explains how to configure your computers: How can I set up Sync on my computer?

  The important part is to select "I already have an account" when you set up your second computer.

• BlackBerry Smartphones OK to install the SW Office on two computers?

  New user 9530 about 2 weeks.  The office installed on laptop - required SW I plug device, then it reset default and then reinstalled BB (two trials) previous Contact updates, etc..  Laptop is gone to the store for a few days, so tried to install the SW Office on the second computer, and he wanted me to plug unit in and redo the entire process, so I stepped back.

  All negative to the installation on the second computer?  All future conflicts if the appliance BB back and forth beween two computers over time?  Just want to be sure before that I'm going.  Thank you.

  It is perfectly does well, no problem at all.

  Download Desktop Manager here:

  https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

• Director of office of blackBerry Smartphones does not download the firmware of my last carrier

  Hi all

  I have a Bold 9000 on o2 (UK) network running on 4.6.0.303.  I noticed on the download page dedicated to my carrier on blackberry.com v5.0 is finally available for the 9000 "BOLD".  I then downloaded and installed, but the Desktop Manager fails to recognize and offer only 4.6 for my "BOLD".  Even when I try the software update in the Desktop Manager it tells me that my device is up-to-date.  I never "doctored" files or original firmware and used only never before Desktop Manager to install updates of the firmware.

  I waited for centuries for my network offer the new firmware so it's frustrating that now, it appeared, I can actually do something with it.  Any help / advice greatly appreciated.

  Thank you

  Duncan in London

  Duncan, Hello and welcome to the Forums of Support BlackBerry.com.

  You have already found form your carrier, downloaded and installed the operating system on your PC?

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• Erase data blackBerry Smartphones BB9900 problem is, the restored data to office, work - can receive e-mails, do not send

  Had problems after synchronization and backup, 9900 wouldn't restart, was able to complete wipe through restorative local mobile (Brisbane, Australia).

  restore all data desktop, everything works, receive/send txt, phone.

  receive emails, can not answer or create new messages.

  Message: 'no message service set up, you will be directed to the configuration wizard to configure an e-mail account. fact that then 'check updates'

  then ask name Blackberry user Id (email address) I entered

  then Blckberry ID password I grabbed what I thought was correct.

  I used the same password I use for the BB9900, but is not accepted, and continues to ask for ID and password, I saw that if the BB has been "erased" which a new ID? Password must be registered. Tried to register again, would not.

  I stil have a Torch 9800, I used as a phone, which still works without problem ID/password for backup.

  What can I do with the Bold 9900 so he could leave e-mail send/reply.

  Thank you

  Hello

  Coussona1943 wrote:

  I used the same password I use for the BB9900

  If by that, you mean your device lock password, these powers are separated. ID of BB is the way that you associate your BB to BB - VRD and contains accreditation is very clean, which are separate from your password locking device, your credentials from the account of electronic mail and all other things.

  It seems that you do not know your credentials BBID, forcing you to reset the password:

  • KB28685 How to reset the BlackBerry ID password by using the password recovery question

  Note carefully that the reset password email is not, for reasons of security, delivered to your BB... so you will need to access non - BB to the e-mail account associated with your BB ID.

  Good luck!

• BlackBerry smartphones my questions on the Storm 2 9520

  Hello everyone I do not have a Blackberry but I intend to update my phone soon and get a (I currently have a Nokia N95 8 GB). I looked through the list of Blackberry models, and the 9520 that I fell in love was the Storm 2 9520. I will probably get one, but I have several questions that I couldn't find clear answers on google. I'm picky about details on a phone, so I want to know everything before get you it. Here is the list of things that I had on my mind:

  -J' read that this phone records videos in 3gp format and not mp4. I'm a little worried about that, because I feel 3gp is less intense than mp4 by Windows (Win 7 user here). For example, 3gp, I filmed with an old phone years ago don't even open correctly in most players and no audio. So, is the format the phone records in playable correctly in Windows (Linux too)?

  -J' I always rename my pictures and my videos after taking. With the 9520, you can click a button or menu entry to rename an image / clip immediately after making it? Or they be saved with a name only automated, and you need to open your file browser and navigate to the file to be renamed?

  -A curiosity, I got on the touch screen if it is based only on the detection of heat or by pressing physics too. What I've seen, the heat detection is used when you lightly touch the screen and select the stuff / drag, while only pressing is used actually click. I'm curious because I could use my phone outside in the winter when I have leather gloves, and the screen can not detect my body energy then. Of course, it is difficult to use any phone with gloves, but I sometimes do to some extent

  -Use the charger micro-usb port, or another port? I know that some devices that use USB for charging and connection to the computer, which is a method that I prefer in general. No problem if it is not, just curious.

  -In the specs of the phone, it says maximum 8 GB micro-SD cards are supported. Someone can confirm that more cards are inconsistent and do not work (16 / 32 GB ones)?

  -J' read on a website that the only way to configure e-mail is to have a Blackberry Enterprise Server (do not exactly know what what). But you need to register with Blackberry using a classic IMAP / POP email account (like gmail or yahoo mail)? And besides, you need to register with any Blackberry service to use 3 G internet supplier or to use messenger (YIM MSN and AIM)? I'm guessing not, but always ask to be sure.

  -J' heard some phones have this limit / problem, so just to be safe: can put you MP3 transferred from your computer as ringtones? Or do you need to download them online from special services, as I heard some phones force you to?

  -J' read on several websites that there are complications with the installation of applications via the data cable. That's how I install most of my programs of others on phones. So if I have a jar or jad file on my desktop, is there no possible to install it via data cable unless I have an additional file with it? Same question for no java Blackberry applications.

  -All Web sites mention that the OS 5 web browser does not support flash on web pages (which I find quite sad). However, I can still play the files flash directly from my phone so I just open the swf file?

  -Can you play audio files in ogg / wav format? In addition, it can play video ogv, avi or mpeg?

  -Can I download themes for it that change the icons and colors of the menus? I guess the definition of custom screen (independent of the subject) shouldn't be a problem. Also, is there a free software that allows you to create your own themes and exporting it to the phone via data cable?

  -Are there also a front-facing camera for 3G video chat?

  -J' read on the differences between the 9520 and 9550 and that the 9550 has a frequency of additional network, sure it can work. Everyone says that you can not use a Blackberry in America if you buy it in Europe, in particular the 9520. Is this true? And the more vital than the 9520 9550 compatibility?

  -OS 6 will come to the 9520 too? Some sites say it won't, while than others whether in devices that it will support an update. Hope very much it will be

  -Finally, this could be a sensitive issue and I don't know how poorly seen on it is here. But it's easy to unlock / debrand the 9520? I would like to get the latest versions of firmware and do not have the limited phone.

  Someone mentioned the provider to branding is not done for commercial reasons, but in order to keep the compatible phone (and shouldn't even be illegal to debrand). So I think it should be ok.

  Yes, they are a lot of questions that may seem ridiculous. I got this phone for several years, so I want to know all about it. Thanks to all those who can help you meet them, and keep up the good work with phones

  Hi and welcome to the Forums!

  Wow! You do your job, I admire that! I'll answer what I can...

  MirceaKitsune wrote:

  -J' read that this phone records videos in 3gp format and not mp4. I'm a little worried about that, because I feel 3gp is less intense than mp4 by Windows (Win 7 user here). For example, 3gp, I filmed with an old phone years ago don't even open correctly in most players and no audio. So, is the format the phone records in playable correctly in Windows (Linux too)?

  3GP is the native video recording format. All you need is the codec on your PC to read. I downloaded a free transcoder and it not only transcode avi (and other formats) for me, but also to put the codec appropriate in what I can play natively without transcoding. QuickTime, I think a codec were also held. There are plenty of audio and the recorded video.

  MirceaKitsune wrote:

  -J' I always rename my pictures and my videos after taking. With the 9520, you can click a button or menu entry to rename an image / clip immediately after making it? Or they be saved with a name only automated, and you need to open your file browser and navigate to the file to be renamed?

  Hmmm... haven't really tried to do... worst case, of course you can rename them later.

  MirceaKitsune wrote:

  -A curiosity, I got on the touch screen if it is based only on the detection of heat or by pressing physics too. What I've seen, the heat detection is used when you lightly touch the screen and select the stuff / drag, while only pressing is used actually click. I'm curious because I could use my phone outside in the winter when I have leather gloves, and the screen can not detect my body energy then. Of course, it is difficult to use any phone with gloves, but I sometimes do to some extent

  In fact, storm BBs use two detection of heat as well as the physical press. It's called SurePress technology. Heat detection determines where on the screen you touch and then physical pressure activates the 'click' somehow. The entire screen is great physical button, whose activity is determined by your finger on the screen position when you press. As such, I doubt it'll work with gloves on at all. I know, on the ski slopes, I remove my glove to do something with my 9550.

  MirceaKitsune wrote:

  -Use the charger micro-usb port, or another port? I know that some devices that use USB for charging and connection to the computer, which is a method that I prefer in general. No problem if it is not, just curious.

  On the BB, a port for all functions. Micro USB for charging and attached USB data transfer. When connected to a PC with the drivers installed, the BB will be time load (from the USB port of the PC) as well as allow the transfer of data.

  MirceaKitsune wrote:

  -In the specs of the phone, it says maximum 8 GB micro-SD cards are supported. Someone can confirm that more cards are inconsistent and do not work (16 / 32 GB ones)?

  Technically, the BB model is unrelated to the size of the SD card, it supports. It is rather a function of the OS level that the BB is running according to the instructions this KB:

  • KB05461 Formats supported by the version of BlackBerry Device Software of card MicroSD

  MirceaKitsune wrote:

  -J' read on a website that the only way to configure e-mail is to have a Blackberry Enterprise Server (do not exactly know what what). But you need to register with Blackberry using a classic IMAP / POP email account (like gmail or yahoo mail)? And besides, you need to register with any Blackberry service to use 3 G internet supplier or to use messenger (YIM MSN and AIM)? I'm guessing not, but always ask to be sure.

  What this site is fake. If you happen to be in a business with BES (or purchase hosted BES) environment, you can indeed have the enhanced features that allow only to BES. But, through BIS (Blackberry Internet Service), you can interface more all connected to the internet e-mail services. See this:

  • http://us.BlackBerry.com/support/blackberry101/Setup.jsp#tab_tab_email

  You mus, t, however, Subscribe to the level of the appropriate of your carrier data plan to activate the true PUSH email function bis.

  • http://www.BlackBerryFAQ.com/index.php/What_do_I_need_a_Data_Plan_for%3F

  MirceaKitsune wrote:

  -J' heard some phones have this limit / problem, so just to be safe: can put you MP3 transferred from your computer as ringtones? Or do you need to download them online from special services, as I heard some phones force you to?

  I've never tried it myself, but I'm sure you can define file types to be ringtones to several media.

  MirceaKitsune wrote:

  -J' read on several websites that there are complications with the installation of applications via the data cable. That's how I install most of my programs of others on phones. So if I have a jar or jad file on my desktop, is there no possible to install it via data cable unless I have an additional file with it? Same question for no java Blackberry applications.

  Applications can be installed via the data cable as long as they meet the necessary criteria to make according to this KB:

  • KB15172 How to install applications using the application loader tool in BlackBerry Desktop Manager

  If you have the .jad file, which can simply be copied on the BB and then executed on the BB to install the application.

  MirceaKitsune wrote:

  -All Web sites mention that the OS 5 web browser does not support flash on web pages (which I find quite sad). However, I can still play the files flash directly from my phone so I just open the swf file?

  Support no BB FLASH at the moment.

  • KB13156 Support for Macromedia Flash for BlackBerry smartphones

  MirceaKitsune wrote:

  -Can you play audio files in ogg / wav format? In addition, it can play video ogv, avi or mpeg?

  You can find all media information of compatibility via this KB:

  • KB05482 Media types supported on the BlackBerry smartphone

  MirceaKitsune wrote:

  -Can I download themes for it that change the icons and colors of the menus? I guess the definition of custom screen (independent of the subject) shouldn't be a problem. Also, is there a free software that allows you to create your own themes and exporting it to the phone via data cable?

  Yes, you can download themes (I have to admit no experience with this...) I found no need to use themes that I need my BB to feature what I need... themes he dressed simply in my humble OPINION). I have no idea on how to create themes.

  MirceaKitsune wrote:

  -Are there also a front-facing camera for 3G video chat?

  N °

  MirceaKitsune wrote:

  -J' read on the differences between the 9520 and 9550 and that the 9550 has a frequency of additional network, sure it can work. Everyone says that you can not use a Blackberry in America if you buy it in Europe, in particular the 9520. Is this true? And the more vital than the 9520 9550 compatibility?

  This issue is not that I consider as responsible. Everyone has their particular circumstances they need to meet. The features of the search machine and the frequency ranges of carriers that you want to run. Then choose the device that fits your specific needs.

  MirceaKitsune wrote:

  -OS 6 will come to the 9520 too? Some sites say it won't, while than others whether in devices that it will support an update. Hope very much it will be

  Without no doubt... but this isn't an authoritative answer. And you will not be able to receive replies by authorities here. Basically, upgraded the specs for OS 6.0 here:

  • http://supportforums.BlackBerry.com/T5/announcements/announcing-BlackBerry-device-software-6-0/TD-p/...

  With the series Storm conspicuous by their absence, I consider any current to be candidates for the OS6.0 storms. But it is indeed in my humble OPINION.

  MirceaKitsune wrote:

  -Finally, this could be a sensitive issue and I don't know how poorly seen on it is here. But it's easy to unlock / debrand the 9520? I would like to get the latest versions of firmware and do not have the limited phone.

  Someone mentioned the provider to branding is not done for commercial reasons, but in order to keep the compatible phone (and shouldn't even be illegal to debrand). So I think it should be ok.

  Hmmm... release information can be found here:

  • http://www.BlackBerryFAQ.com/index.php/How_do_I_unlock_my_BlackBerry%3F

  But I'm not sure of your premises. You seem to be saying that you are locked in your level of update of carriers, as long as your BB is blocked. This is false. Unlocking is simply the function to allow your BB run on a network of different carriers... at the level of the BONE is irrelevant to that. You are free to use the carriers released OS for your specific model BB... There is just a tiny thing that you need to follow. But unlocking is not necessary to do so. There's nothing illegal or anything about unlocking. But it is useless unless and until you want to reverse your BB to another carrier.

  MirceaKitsune wrote:

  Yes, they are a lot of questions that may seem ridiculous. I got this phone for several years, so I want to know all about it. Thanks to all those who can help you meet them, and keep up the good work with phones

  Anything stupid on your questions at all... took a while to write the answers and I regret that I have not all of them for you.

  Good luck and let us know!

• Wipe data security blackBerry Smartphones - how to restore the mail application?

  Feature: BB Torch 9800.

  Provider: t-mobile.

  I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

  I did a Wipe of security under option.  Now, my Mail app icon is gone.

  If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

  1. how to restore the Mail app?

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  Thanks for your help!

  Hello and welcome to the community!

  email_dc wrote:

  1. how to restore the Mail app?

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  email_dc wrote:

  1.

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

  email_dc wrote:

  1.

  2.

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

  Good luck and let us know!

• BlackBerry Smartphones second use of the 8100 Pearl

  I recently bought a Pearl 8100 on Ebay. She is excellent and has all the grouped items. However, I wonder if there are pitfalls I should be aware of a second user.  I need to re-register, etc.? I'm older, but use a laptop without frequently myself!   I wish I had the experience of any person who has been in my position.

  Cigos

  Steps to take before selling it, or after buying a used BlackBerry smartphone

• BlackBerry smartphone password reset after the end of support

  I have no more phone support.

  My old password does not work.

  I can't get my ID blackberry for work.

  I want to just this device to open.

  This means that you have your employers device, they have you removed from their network and forced a new password to you. You can call to ask what is the password.

  BUT, probably, their intention to reset the password is for you to do a wipe of the device security so that none of the persistent employer email, data, etc., remain on this device.

  After clearing security, you end up with essentially a new, fresh, device with no previous, ready to install as a personal device data.

  Read this article from RIM's Knowledge Base to reset your device to factory settings.
  KB18998 How to reset a factory default BlackBerry smartphone

  See the article in the Knowledge Base RIM here for more information about how to remove an it strategy. See method 3 in the link:

  KB14202 How to remove a policy from IT to a BlackBerry smartphone

• BlackBerry smartphones can not open the eyebrows of internet

  I ca not open internet or the accsess my Id eyebrows, always have an massage as my eyebrows is bloked

  can not set up my new email or ID

  Hello and welcome to the community!

  Since little information, we unfortunately have to make assumptions... the content accurate and full of error messages is always more useful than a short short description.

  So here's my proposal? Is there a COMPUTER policy on your device?

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  Is there and you're on BES, then stop now and go talk to your BES admins... they control everything.

  If there is and you are not on BES, then you need to clean your unit of the it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Be very attentive to provided warnings, particularly the fact that your device will be wiped clean in the process. You can find adequate instructions to backup via the link in my sig auto on this post. But, when you restore, do not full restore... restore instead, only those databases you requested (e.g., calendar, contacts, etc.) and more precisely to avoid restore and data bases that have nothing to do with politics, COMPUTING, business, or anything similar. If you restore the databases, the it policy will be conscientiously restored to your device, and you will be right back where you started.

  If there is no COMPUTER policy, contact your mobile provider for formal support.

  Good luck and let us know!

• BlackBerry smartphones can not open the downloaded applications

  I have a blackberry 9360 and it's great, the only problem is that some applications don't download, same if I'll buy them and others will download but does not open "Phone Warrior will not work without the requested permissions" I accept all requested permissions, but it still does not... Can anyone help?

  Hello

  If you've got reliable sources (e.g., BBWorld) apps and they are therefore particularly compatible with your device and the OS level, then it is possible that you have a policy COMPUTER on Board that is blocking them. Reference:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If you indeed have a political TECHNOLOGY and are part of a BES and environment, then stop now and contact your BES admins for help... only they can tell you if what you're trying is against them.

  If you have a COMPUTER policy and are not part of BES, then the question arises why the it policy exists on your device. In general, it's because you got 2nd hand device and the seller does not correctly clean it... refer:

  • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  But even without the seller, as long as they did everything in their section of the KB, you can always clean the device of the it policy. The process is to destroy everything, please first review the link in my sig auto on this post for a full and proper backup procedure to follow.

  Once you have this full backup, to proceed with this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, proceed to restore your applications and data, but DO NOT make a full restore... instead, only a selective restore of the databases you really need (e.g., contacts, calendar, etc.) and specifically avoid restore databases that have nothing to do with politics, COMPUTING, business , or anything similar - if restore you those, he will dutifully restore it on your device policy, and you will be right back where you started.

  Good luck and let us know!