Erase data blackBerry Smartphones BB9900 problem is, the restored data to office, work - can receive e-mails, do not send

Had problems after synchronization and backup, 9900 wouldn't restart, was able to complete wipe through restorative local mobile (Brisbane, Australia).

restore all data desktop, everything works, receive/send txt, phone.

receive emails, can not answer or create new messages.

Message: 'no message service set up, you will be directed to the configuration wizard to configure an e-mail account. fact that then 'check updates'

then ask name Blackberry user Id (email address) I entered

then Blckberry ID password I grabbed what I thought was correct.

I used the same password I use for the BB9900, but is not accepted, and continues to ask for ID and password, I saw that if the BB has been "erased" which a new ID? Password must be registered. Tried to register again, would not.

I stil have a Torch 9800, I used as a phone, which still works without problem ID/password for backup.

What can I do with the Bold 9900 so he could leave e-mail send/reply.

Thank you

Hello

Coussona1943 wrote:

I used the same password I use for the BB9900

If by that, you mean your device lock password, these powers are separated. ID of BB is the way that you associate your BB to BB - VRD and contains accreditation is very clean, which are separate from your password locking device, your credentials from the account of electronic mail and all other things.

It seems that you do not know your credentials BBID, forcing you to reset the password:

  • KB28685 How to reset the BlackBerry ID password by using the password recovery question

Note carefully that the reset password email is not, for reasons of security, delivered to your BB... so you will need to access non - BB to the e-mail account associated with your BB ID.

Good luck!

Tags: BlackBerry Smartphones

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