BlackBerry Smartphones don't Setup BBM 8 on my Blackberry 8900

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• BlackBerry smartphones, how can I make my BlackBerry 8800 looks like BlackBerry 8900 or "BOLD"?

  Hi again,

  UH... How can I make my BlackBerry 8800 looks like BlackBerry 8900 or "BOLD"?

  Thank you...

  Hey janvaughnquero11,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  The smartphone BlackBerry 8800 a software v4.2 or 4.5 for later.  BlackBerry 5, 6 or 7 device software is not available for this model.

  Let me know if you have any other questions.

  See you soon.

• Media loading on BlackBerry 8900 blackBerry Smartphones

  Hello

  I have a BlackBerry 8900 and struggling to load media on this subject.

  I'm using a netbook with a 1024 x 600 screen and the BB Media Manager won't start - fails with an error message indicating a screen resolution of 1024 x 768 and 16-bit color depth is required.

  I have only a single Windows computer, that is of this netbook. All other computers that I have access to a Linux distribution, primarliy Fedora or openSUSE - even my desktop computer has Fedora charged thereon. I don't like being locked in the software benefits and systems but the BB is the exception to the rule because it provides the services that I need with the life of the battery.

  I tried to copy the files on the SD card but the BB does not pick up there.

  How can I go about loading media on the SD card that the BB can actually use?

  I tried to contact RIM but they referred me to my mobile operator referring me to the RIM.

  Apart from this, a question, I think that the BB is the best mobile I've ever had - just wish I could get the best integration with my IMAP with BIS account. BES is not an option - the company is too small and we do not use one of the supported platforms.

  Lookie:

  http://www.BlackBerryFAQ.com/index.php/How_do_I_add_media_files_to_my_microSD_card%3F

  Allow the storage of mass on your card and simply drag and drop files with the map of media such as a removable drive.

• BlackBerry 8900 Blackberry Smartphones can sign up with AT & T

  I just bought a Blackberry 8900 off a messageboard. The phone has been previously unlocked tmobile, so it wasn't a problem. The problem is that I can not register the phone with BIS of ATT. They told me that the phone is still registered with tmobile and they will have to release him. TMobile however tells me that the only company that can release it is AT & T. I tried to pass on the phone and go to the host Routing Table and registry and all is fine. However, I can not register the phone always with the AT & T Web site. Any suggestions?

  First of all, do you know which operator the device was LAST recorded, Tmo or ATT?

  This carrier is that it is always saved. Ask your seller to call their carrier and the output PIN.

  If they cannot, ask for your money for a non-working camera - because it will not work until the PIN is released.

  Good luck.

• BlackBerry Smartphones to blackBerry 8900

  BlackBerry 8900
  When I click on the numbers keys ok see entering and leaving and not the obligation of
  When I want to erase appears Java Lang and I can't erase

  Hello

  It was do not clear your message about the full nature of your problem for more information will be needed before making suggestions. Please provide as much as you can of the following

  Blackberry model.
  The name of the carrier.
  Do you have a data Plan?
  Operating system Version go to Menu > Options > about - it looks like v5.0.0.681
  Memory for the device and SD Card Options > memory
  Any error statement or code.
  The exact nature of the problem - the info more the better.
  When this started and he began just after an update or new App download and what theme/s in download App/s.

• How to create a floating layer "< DIV >" in blackberry 8900?

  I am a new developer bkackberry.

  I use the BlackBerry 8900 Simulator (Smartphone BlackBerry 2.11.0.151 Simulator) for development.

  I would like to make a floating layer as describe in the URL "http://www.fiendish.demon.co.uk/html/javascript/layerfloat.html".

  This example runs on the browser window, but not on blackberry.

  I have 2 question:

  This function can be implemented in Bleckbery?

  If so, please give me some examples running.

  Thank you

  Sanjay

  I found the solution. You can use following code for static layer. I tested in the simulator of 8900.

  Other HTML code

  ----------------

• Unable to connect to internet home with Blackberry 8900 for windows 7

  Unable to connect to internet home with Blackberry 8900 to windows 7, error = a network cable is not plugged in correctly or may be broken, tried a different cable, same problem?

  Hello

  1. are you able to use the Blackberry 8900 on any other computer?

  2 have had any changes made to the computer before the show?

  Please follow the steps in the link.

  Support for attached modem use

  http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=55C4DA5CE489E53E47CDDDB9FA0C6A59?externalId=KB05178&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

  If you are still experiencing a problem, I suggest you to contact Blackberry support team for assistance.

  http://supportforums.BlackBerry.com/T5/community-corner/BD-p/corner

• BlackBerry smartphones I want my BBM back! BBM contacts switched between two phones I own, my wife and me

  Hey, my wife's friends are nice, but I can't be in their discussions... I have 2 bb Torch 9800. For no apparent reason about 3 months ago the bbm contacts exchanged between them without any reason. I've been in contact with my phone provider, and they are perplexed and said that it is a problem of bb... How can I get the bbm is switched back to good phones?

  I tried to remove and reinstall applications, same old contacts...

  Note: I share the same e-mail address on both phones, this could be and question? When I got the phones of MTS, a few years ago, they said it was very good and quite work very well to the top until there are a couple / few months.

  Hello and welcome to the community!

  Sharing the same e-mail address is no problem... e-mail systems is generally accessed from multiple customers, and the application of enamel on the BB is just another type of e-mail client.

  But, if you meant that you share the same BBID on both devices, then it indeed is probably the cause of the problem. It is inadvisable to associate a BBID to more than a SmartPhone BB. Strange things can happen, including the tangle of BBM contacts, as has happened to you.

  Since BBM7, BBM contacts are not stored on the device itself... on the contrary, they are stored "in the cloud" with the BBID. Before BBM7 (indeed, "a couple of years"), the BBM contacts were stored on the device itself and therefore would not mingle if a BBID has been shared between several BB devices.

  Here's what you need to do:

  1. Decide which of the two devices will retain the existing BBID
  2. Manually clean the BBM contacts to reflect only what desires this device
  3. On the other BB, you need to prepare by making a full backup of the device, because the "fix" will wipe
     • See the link in my sig auto on this post for instructions to complete backup
  4. Once you have this backup, you should separate this another BB the BBID existing and create a new brand for the single device
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  5. Once this is done, you can switch to manually re-create all BBM contacts on the 2nd device (no, there is no way to automate this process for you)

  Good luck!

• BROWSER blackBerry smartphones don't DO NOT WORK

  This is getting quite frustrating. I get that cannot connect to the server, please try again error and it takes forever to get even the google home page to load. What should I do?

  OK thanks... you came very close to what I need... except just saying 'mistake' in regard to music downloads... but, any...

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you need to get in touch with your service provider and insist that they honor the formal support that they are contractually required to provide you with. Do not let you fob before having 100% solved the situation. If they tell you to contact RIM, don't let them not on the hook, then either... insist that they tell you exactly how you should contact RIM. If they say anything OTHER that they will increase you rim (for example, if they tell you to independently seek the support of the RIM), and then accept it. Only through an escalation of your service provider can you receive all official support from RIM.

  Looks like they have made significant changes to their network... and they must ensure that their paying customers will continue to receive the services that they pay.

  Good luck!

• BlackBerry Smartphones unable to use BBM: contact is still pending.

  I just bought a BB Curve 9220 and enabled wireless data plan on my GSM sim; which has already been activated. I tired to add a contact to BBM using the PIN, email and name, remaining in the State of pending: authentication required. Targeted contacts have also done the same thing; but of no use. I can send and receive text messages by the PIN. But unable to start a conversation on BBM. I ask somone to help me sort this issue as was the single most of the main reasons for me to get a BB BBM! Sigh!

  (My email address is checked on the BB, which works perfectly fine).

  Thank you

  Ensure confidence that you have a data plan that includes messaging as BBM, a BlackBerry data Plan not limited only to email (got some mobile service providers, that have different stages of data like this plans).

  If yours is understood BBM, as the dependence on the send your service books to activate BBM.

• HELP blackBerry Smartphones: I BIS, but BBM and Gmail only works on network and NOT on wifi

  Hi all, sorry in advance if this problem has already been postponed.

  I myself recently had a bold 9900. Everything worked well, but I met a pretty big problem which I spent hours looking for fix on the internet today, but nothing helped. So I decided to make an account on here to see if anyone can inform me personally with a solution. My carrier is O2 (UK), but I use the sim card while living abroad in Czech Republic. I don't meet with this problem on my previous BB (torch).

  I buy a monthly BIS data plan and it is still active at this moment - it is clear from "EDGE" that appears at the top right of my screen when the network is enabled or "3 G" (with the blackberry icon) .
  When the network is running - my BBM, Twitter/Fb apps, Gmail, browser all works fine (as it should) because of my BIS.

  The problem:

  Once I turn the networkand activate wifi WE, my BBM and Gmail work & the BB icon disappears from the top corner, instead of move slightly down to accompany the icon of intensity of the wifi (which would always be the case on my previous BB) right.

  What is even more strange, given that BB icon is still missing, is that my BB Facebook and Twitter apps still work fine with wifi on, just like the Explorer... So why not BBM and Gmail?

  (Which makes me ask: I thought that the BB Facebook and Twitter apps necessary BIS to work?)

  Anyway, once I enter the 'wireless network' > menu > 'Troubleshooting' > "Wifi diagnostic", the following errors are displayed:

  (1) UMA connection error. Status: Error of wireless network

  (2) infrastructure blackberry connection error.

  I tried to return the directories of service, which made no difference.

  Help, please!

  Well Yes, I tried yesterday (restore to factory wireless settings) does not. I have now restored the mobile to factory settings and I'm relieved to say that the BIS now works just the wifi.  

  Thanks for your advice anyway.

• BlackBerry Smartphones Boost Mobile 9310 BBM works not

  Hello

  I recently bought two 9310's to Boostmobile.com. I activated phones and have the phone service and SMS. Pins and MMS do not work.

  After completing the race of customer service Boost Mobile (called six times to unable to people who do not have the slightest idea how to diagnose my problem), I spoke finally someone who discovered that the PIN is recorded as a Sprint not a PIN brooch Boostmobile. For this reason, Boost system will not my access phone to BBM.

  According to two different techniques, support people, a Boost pin has letters in line and my two new phones to Boostmobile.com have not all letters in the axis. This is what tech to rush to stop support because they thought I tried to record a Sprint Blackberry.

  For the last week, I was not able to get the boost to activate BBM because of this problem. Given that I bought two new phones and they have this problem, I do not think that send them back to get more than two phones will probably solve my problem.

  Does anyone know how to get Boost to activate my BBM service? Apparently their system won't let not my phones access BBM because the system thinks that they are the Sprint phones, but Boost has told me they do not know how to solve this problem.

  I can't begin to tell you how frustrated I am with Boost on the many hours of time I spent on the phone still does not get a resolution.

  I spoke with the support of Blackberry, and they told me that they cannot help me because it is a problem of Boost. But has no RIM to Boost power supply with the phone that has the pin of Sprint?

  Frustrated. Help, please.

  A few days ago, Boost Mobile Tech Support called me to let me know that the solution to the problem is that I need new phones. The phones that I have conducted with a PIN Spint. A big boost Blackberry has a PIN that has letters in the spindle. Since my Blackberry has not all the letters in the axis, it was done properly and I need to return two phones to Brightpoint order new phones.

  I don't have confidence in the present, because I assumed that my chances were good enough get two more of the same since I was initially two phones with the same question. But after 10 calls to boost, hours on the phone with people clueless and not getting anywhere, I saw no other choice.

  Last night, I received a call from Boost Mobile Tech Support to solve this problem. I told the person who told me that the phones were made with a Sprint pin and I needed to get new phones again. He was surprised to hear that, and then he told me that this was not correct. He asked if I was OK with him pass my plan to a different plan then return it restores on my orignial plan. It was supposed to pass by the activation of BBM twice to get BBM activated their system.

  It worked!

  Here are a few things I learned on the Boost Mobile Tech Support:

  (1) the people you talk to are not technical. In fact, they were pretty clueless and do their best to avoid disturbing the staff limited to engineers. At best, they are a conduit for the engineers.

  (2) If you can not get a resolution after hours on the phone, insisting that a 'ticket' is written on your problem and note the number of the ticket.

  (3) make sure that you get the ticket number. If you do not, there is a strong possibility that they said they wrote a ticket but do not have. For some reason, they really don't want to write a ticket. I had to insist to talk to the principal contractor to get a ticket started. This was my 6th time that I called for support and it had not yet started recording.

  (4) make sure that what they have written information about the problem on the ticket. The supervisor wrote the ticket because my phone has no cell service. When I called the next day to learn more, I got the person read the ticket for me and I found that my BBM problem has not been registered.

  (5) make sure that the information contained in the ticket are to the point. Engineers use this information to give a technical support more ideas on how to solve the problem. Then support will call you to try the idea of the engineer. Remember, technical support is an intermediary to the engineer. If technical support writes a wrong description on the ticket, the engineer will not be able to give good advice.

  (6) If no ticket is written when you get off the phone and the problem is not resolved, then you will have lost all of your time on the phone. Next time you call, you'll be all over again. It took me five calls until I discovered this.

  (7) the false information to support tech clueless that they believe are true, but not sure if it's true or not. You call then return another day, while the next person to whom you are speaking is in disagreement with what the previous person. You call then return another day, and you get yet another contradiction. I couldn't on how this happened.

• BlackBerry Smartphones unable to use BBM

  I can't use BBM on my curve 9320 such as a message informs you that exception; java.lang.NullPointer as follows Eception Exception. What's this & how can I get rid of him?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry smartphone how to open BBM bak. file Please HELP!

  Help, please!

  I have a BB Bold 9900 and must open my backup files in urgent BBM!

  I can easily open the file history through Excel on my laptop, but I can't open the backup files, and it is these conversations that I need.

  The files appear like this for example...

  for example. BBM-(12-08-31-10-53).bak

  I also need to open the history files stored in Whatsapp, once again, I can't open these files.

  Any suggestion would be appreciated..!  Thank you!

  Hi pellosmith and welcome to the community of BlackBerry Support Forums!

  BBM and BlackBerry smartphone backup cannot be opened and read on your computer. These files are intended only to restore the BlackBerry smartphone or the application itself.

  Thank you.

• BlackBerry smartphones don't Smart not so storm

  I'm at my wit's end. Extremely frustrated new user of blackberry. My phone is ex-US storm 9530. I have the dreaded "app error 523 Reset"... I took the South African Vodacom phone and they don't take because the number of IME is not compatible with their system. I went to repair shops and they can't solve the problem. I tried the instructions on site and forums of blackberry without success. I even downloaded the OS on my PC and tried to solve the problem without success. The seller in Cape Town has not responded to my SOS. I have no one else to turn to. What I have now is a dead piece of fancy equipment that I have spent a fortune on my scholarship and I used for a month only 3 or pleased...! Was there a problem with the storm series that someone is not talking? I bought with enthusiasm the BBerry starting to regret.

  Hello and welcome to the community!

  For reference, see this KB:

  KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

  You seem to have done the efforts recommended, but your post, I can determine just what happened when you were looking for support from your service provider. However, I can't say any of this:

  jayimbo wrote:

  I even downloaded the OS on my PC and tried to solve the problem without success.

  You see, "without success" says virtually nothing. The download was successful? Failed installation on your PC? How did the installation of your BB? "Without success" only let me guess... which is not a good use of your time. Please detail exactly what you done with that part of your appeal tent, as well as the results of each step of the process that you followed. Details. Completeness. You must be very complete as it has several possible paths, you could follow... I not only need to know which way you used, but the results of each step you take along this path.

  Thank you.