BlackBerry Smartphones don't update OS on Bold 9700

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• BlackBerry Smartphones got a virus on my Bold 9700 Windows, can't delete it, file system error 3

  I used the SD card in my BlackBerry as a way to print some documents. Of course, internet cafes are full of virus of children all this porn downloaded.

  Then, I got a file autorun.inf with all its contents. My problem now is that I can not remove the file from the main virus. Whenever I try to remove it, an error occurs.

  This is the file system error 3, from net.rim.device.api.io.file.FileIOException

  Can I do to remove this thing? I tried the native and Rock File Manager, FileScout Lite file manager, but nothing works

  Raestloz wrote:
  The problem is, it's a Windows virus. Connection to a PC could very well spell trouble. This is the reason why I try to remove the em with my BlackBerry.

  There is no setting in the BB OS change on a file write protection. Therefore, you cannot do it with the BB... If you are not ready to connect it to any PC (maybe even the Internet infected PC coffee it?), then format the card with the BB command is your next step. Maybe you can remove the BB and using a card reader on a PC instead of mass storage Mode?

  Raestloz wrote:

  In any case, can someone tell me what exactly the error means? It seems pretty obvious with FileScout Lite error message, but it would be nice if I can get a confirmation

  The error is indeed explicit... somehow, this received file write protection on it the BB OS recognizes exactly as he said. How it happened? It would be a totally different matter of course... as well, since everyone here is volunteer 'out there', the other user nothing here you receive can be considered as authoritative beyond your level of confidence what information you receive.

  • KB23398 How to remove files from a BlackBerry smartphone

  Good luck!

• BlackBerry Smartphones how Stop apps from the Bold 9700 download trial?

  I get the trial apps downloaded on my Bold 9700 and I can't get him to stop. Does anyone know how? Thank you

  PHONE: Bold 9700

  OS: V5.0.0.351 (Platform 5.1.0.98

  Carrier: Rogers Inc. (Canada)

  Installed applications: Poynt (1.5.4.12), QuickPull (4.0.2), Google Maps (3.2.1), Color ID (1.1.8), Gmail (2.0.7), Age of Empires 3 (1.0.0), Rogers my account (1.0.0.76), Facebook (1.7.0.22)

  Memory free space: 104.1 MB

  You're not be apps downloaded as such.  Are just icons.  It will be a futile exercise to remove them by going to Options > Advanced Options > Service books and removing them for these icons.

  They will always come back!  Nothing to do with the browser will affect any.   Your carrier that pushes them to your device.

  There's a print tiny memory for them.  Two options are pretty easy:

  Menu > add folder

  Establish a record for all pushed icons named however you wish.  Mine is "Junk."

  Move all the icons in the new folder.

  Otherwise, you can simply hide the icons.  You can combine the two options: the record of her icons move and hide the folder.

  Yet once remove icons through the removal of service book will be a never-ending task.

• BlackBerry Smartphones don't update OS Bundle 1647 7.1 7.1 Bundle 2102 on Curve 9360, asking to check the connection to the network. Solved

  The update stops after the backup is complete. My connection is smooth, broad-band.  I also downloaded the link of direct update from Vodafone Australia http://au.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

  I had the same problem earlier during the updating of the OS6 OS7 to, at the time ' it allows to stop the backup mid. I have blacberry Canada assistance to do, but I forgot the procedure.

  I almost tried everything but a hard reset, which I don't want. The update appears on BB dev Mgr not on the handset.

  I finally got to work without calling Blackberry, with a little help from here.         http://forums.CrackBerry.com/BlackBerry-Curve-9370-9360-9350-f237/how-upgrade-OS-7-1-curve-9360-a-73...

  I have not followed all the instructions, however. I have dd was as follows:

  1 remove all software RIM of program and features.

  2 remove all traces of remaining RIM program files.

  3 reboot the device.

  4. install the handset and service provider of installation I got: http://au.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

  And it was there, all done.

• BlackBerry Smartphones could not update BB 9000 "BOLD"

  When I try to update using the latest desktop software, I get the error that I don't have an internet connection and need to check my network. I am connected to the network LAN and Wireless, but not the error. I've tried 3 - 4 times, but always make the same mistake. Someone help this soul has lost.

  Do the upgrade manually using loader.exe instead of Desktop Manager, much safer AND easier in my opinion...

  First find your operator and the system operating file that you want to use.
  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• BlackBerry Smartphones don't update software V5.

  
  

  Your Vodafone CS people are stupid. Ridiculous. They should help you with that, themselves, AND if you wanted to be faced with a medium technical level RIM, they should do it for free.

  Use the link below to download and follow the specific instructions IN the link to upgrade your operating system.

  http://www.BlackBerryForums.com/General-9000-series-discussion-bold/215681-latest-OS-9000-5-0-0-661-...

  Good luck.

• Problem blackBerry Smartphones disabling protection settings on BB BOLD 9700 after creating a corporate Email account

  Hello

  I have a problem to restore the factory setting for my blackberry.

  I followed the instructions from KB18988 and it worked for everything, but the security settings.

  Actually, my phone is still blocked by a password, and I can't remove password options as it is marked with a locked door icon.

  Some applications like facebook, have limited features and some does not at all, as KOBO.

  This "unremovable security settings" came when I activated my business account through the Blackberry Desktop Software.

  Now, I don't want to go back and remove it.

  I already tried several options:

  KB18988

  Application safe clean (wipe)

  Get off at the first version of the firmware

  Reinstall the desktop software

  Still my phone is locked. I plan to sell to buy a torch, but I can't sell it as it is.

  In fact, I tried from another computer than the one that I have synced my business account of.

  Any suggestions? Please help, thanks in advance.

  Hello, I tried but I coul not find white made it policy to the address.

  The regedit was not shows the path to politics.

  I don't know how, but exactly, but I got to the end.

  For everyone enjoy this is the last operation, I made and really my deleted policy:

  On a Desktop Manager reinstalled with no corporate e-mail integrated:

  -J' started the apploader administrator

  -When I invited intentionally wrong entered password until she began to wipe.

  -J' noticed that the deletion process was different and run ywice this time

  When the BB started the it policy had finally disappeared.

  Thank you all for your help,

  Luca.

• Text messages new SMS to blackBerry Smartphones are NOT showing as unread "Bold" 9700

  The other day that I woke up literally with a few new text messages that I only found now texting the same people. Apparently, I got these messages, but the envelope icon was always white next to the unread messages. Since then, whenever I receive a new text message, my phone sounds like it should, my light flashes red but still no yellow envelope or the number of unread messages red GOLD star on sms folder. If I score no read manually I get very least the Red Star (which is normal). E V E R Y T H I N G else works fine including the BBM and emails.

  I've tried resets many hard, pull the battery, I even turned on my phone without the SIM inside. I even deleted the most recent application, I've updated. Tried a different theme, removed this theme... etc. I was on google for most of my time at work even the past 2 days and still no luck.

  I have not controlled and checked the show new message indicator, but also deactivated and reactivated the number of messages (note the order).

  Help, please!

  Solution: New phone!

• BlackBerry smartphones can not browse internet on Bold 9700

  Help, please! I can't browse the internet. When I click the trackpad in the browser, that nothing is happening.

  I know that this is not the phone, because the trackpad works in all applications and when texting and answering emails. The only place where it does not work is when I'm going through.

  Someone knows why--or how to fix it?

  Do a simple reboot on the BlackBerry this way:

  With the BlackBerry powereddevice, remove the battery for a minute and then reinsert the battery to restart. A reboot in this way is prescirbed for most the gltiches and operating system errors, and you will lose any data on the device doing so.

  Now, please restart your browser.

• BlackBerry Smartphones unable to update BlackBerry App World on Bold 9700

  I use a BlackBerry Bold 9700 BlackBerry OS version 5.1.0.121 with BlackBerry Device Software version 5.0.0.442.

  When I click on the BlackBerry App World on my camera icon, I get the following message:

  "To continue to use BlackBerry App World, you must upgrade your current version. For more information, please visit www.blackberry.com/appworld/support. »

  So, I click on the upgrade button. My BlackBerry browser then launches automatically and tries to open the "'http://appworld.blackberry.com ' page." However, whenever I tried this, the page may not load in Black Berry browser and remains off. I tried to leave my phone for increments of 10-15 minutes to load the page, but after several attempts, I was never able to open the page successfully. I still get a blank page.

  So, I visited the next page on my desktop: http://ca.blackberry.com/apps/app-world/download.html.

  I tried the first method of sending the URL on my device, but it ended up with the same result described above when I tried to access the URL that was sent to me. The BlackBerry browser displays a blank page.

  I then tried the second method described on http://ca.blackberry.com/apps/app-world/download.html. I connected my device to my computer via a USB cable and clicked on the download, it affects today by following the instructions on the page. But, when I clicked on the button, I was led to a "Mode not available" page that says the following:

  "Downloads via a USB connection are not enabled for this product. Please visit our mobile download site using the browser of your BlackBerry® smartphone. »

  So my problem is cyclical. The page that I need to access the site to download the App World can not load in my BlackBerry browser and I can't download the product via USB either. This seems to be a bug, and I want to report it to Research In Motion.

  If anyone has any advice on how to solve this problem, it would be much appreciated.

  The solution described on http://supportforums.blackberry.com/t5/BlackBerry-World/Can-t-upgrade-BB-World-I-think/m-p/2485451 solved this problem. Thank you, sdgardne!

• Scroll of blackBerry Smartphones are becoming very difficult to "BOLD" (with a pad, not a scroll wheel)

  Hello

  Scrolling became very difficult in my "BOLD", but it has a pad, not a scroll wheel, so I can't follow the spoken wheel and push solution previously in these forums.

  The symptoms are that it is difficult to get the cursor to move to the left or to the right or upwards or downwards, sometimes that it moves more easily than other times, but never as easy as it was until last week. What often happens is that I end up pressingteh pad too hard trying getting the top of the page to save the movement and thus itreads as a click instead.

  I tried to clean the buffer, cleaning of my thumb or finger, battery-out-restarted "BOLD" of countless times, tried with my fingers wet and dry...

  It seems that she has changed after an update has been downloaded, but maybe it's just my perception.

  In any case, what could be the problem and what is the solution please?

  Hello qw8,

  Welcome to the forums.

  Take a look at the knowledge base article below which may help you with your trackpad problem.

  KB29640

  Trackball, keyboard or trackpad not working only not on a BlackBerry Smartphone.

  I hope this helps. Nice day.

• BROWSER blackBerry smartphones don't DO NOT WORK

  This is getting quite frustrating. I get that cannot connect to the server, please try again error and it takes forever to get even the google home page to load. What should I do?

  OK thanks... you came very close to what I need... except just saying 'mistake' in regard to music downloads... but, any...

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you need to get in touch with your service provider and insist that they honor the formal support that they are contractually required to provide you with. Do not let you fob before having 100% solved the situation. If they tell you to contact RIM, don't let them not on the hook, then either... insist that they tell you exactly how you should contact RIM. If they say anything OTHER that they will increase you rim (for example, if they tell you to independently seek the support of the RIM), and then accept it. Only through an escalation of your service provider can you receive all official support from RIM.

  Looks like they have made significant changes to their network... and they must ensure that their paying customers will continue to receive the services that they pay.

  Good luck!

• BlackBerry smartphones can not update AppWorld 907 invalid COD

  Hi guys. I bought my Torch 9800 (v6.0.0.570) in 2011 and so far the problem is still not resolved. Everytime I open the AppWorld

  -A message appears: "To continue to use Blackberry App World, you must upgrade your current version."

  - Then I download the update.

  Whenever the 99% achieved download bar, suddenly a message appears "907 invalid COD".

  I can't even delete my BB AppWorld. There is no option "Delete" in "Application Management" or "Modules".

  Hi Firdaus92

  In this case, it is advisable to upgrade the version of your operating system to the v6.0.0.756

  Search and download your OS and everything above applies

  By sdgardne 

   

  However, here's what I propose...

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphones can not update bb id

  Hello

  I have a situation, I can't update my bb on my phone id (8520) I bought this phone to another user and its information is always that that checks the phone. I get an error message: enter the username associated with this smartphone. I think that's also why I can't receive and accept the invitations when friends add my PIN for BBM. I have not yet set up my email accounts, when I get to the email Setup page I get this error message: your e-mail account is already enabled for use of the company, but I'm not not using any email the company and I did the putting up of my email on my old bb 9000 before. pls help me on this, I know not what to do. I already have my BIS active but im getting this kind of errors... you can email me for any possible assistance, here is my email address:

  Thank you and hope to receive a feedback with you!

  EDIT: For your security, personal information such as email are prohibited. Please see the guidelines of the user   under article ""be sure to." "

  Hello and welcome to the community!

  Time to take a step back:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  The seller must complete their first steps before you try to use anything.

  Good luck!

• BlackBerry Smartphones appworld not updated

  I tried to get appworld but received a message "to continue to use the bb world app I need to first upgrade my current version". After access to the Web site of bb to upgrade, I have chosen update today, then download now, and then click Next after selecting my language. Finally, the download option has come that I chose. message then told me he already excist and asked me if I want to replace it with the new version, I chose to replace. the new message came stating failed download. then I checked the details where it says 907 invalid COD.

  What can I do to fix it now?

  Help, please!

  Hello and welcome to the community!

  Please try this sequence:

  (1) to remove from your BB AppWorld

  • KB10040 How to view or delete applications on a BlackBerry smartphone
  • He asks to restart the BB,

  (2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

  3) install a new copy of AppWorld (on your BB)

  • http://BlackBerry.com/appworld/download
  • Yet once, if he asks to restart, do.

  (4) restart another Batt-sweater

  (5) see if it works now.

  See you soon!