BlackBerry® Smartphones E-mail set up on 9800 does not?

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• BlackBerry smartphone email sent to the alias address does not appear on BB

  I have a University e-mail address ([email protected]) that works very well with my Blackberry. I also have an alias name in the same University ([email protected]) - a different format for the name of the address and the domain name, but its an alias on the same Exchange Server. Electronic mail addressed to me at the address alias does not to the Blackberry, but appears on the University e-mail reader. I'm unable to set up the e-mail address alias name in the Blackberry because the University server does not recognize the name of the alias as a login ID is valid.
  Someone else has had this same problem and fixed it? Thank you. DW

  Problem solved.  Simply deleted and recreated the email account on Blackberry.  Duh - should have done this before I posted...

  DW

• My storm blackBerry smartphones comes on the screen upward, but does not show a picture!

  My storm blackberry 9530 recently fell to the ground, but nothing happened. But today its very slow and most of the time the screen turns on but does not display any image at all, just a black screen

  What can I do?

  Hi Mxgaudelli,

  Welcome to the BB Community Forum...

  There seems to be a hardware problem... have u tried a reboot of your BB battery pull, if you have not then try it once... If the problem persists, I recommend you to visit a centre of Service of BB and they have a quick glance at your question...

• BlackBerry Smartphones installed BBDM 5.0 and it does not connect to the device

  I upgraded from 4.6 to 5.0 BBDM and since the BBDM does not recognize my Curve 8330.  Follow the instructions in troubleshooting and they do not seem to work. Do a soft reset and it has not fixed either.  Get always "none" in the PIN field on the bottom right of the homepage BBDM. Any other suggestions?  . . . I've updated because the Roxio Media Manager was not working in 4.6, nor was I able to sync contacts or calendar with Lotus Notes 8, in order to reverse does not seem to be a good option.

  Hello and welcome to the Forums of Support BlackBerry.com.

  Try to disconnect the BlackBerry to the PC, turn off the PC and allow it to restart.

  Meanwhile, with the BlackBerry device powered on, remove the battery for a few seconds and then reinsert the battery to restart.

  Make sure your USB cable is talk to a usb port of the PC, not a USB hub or REAR port PC before.

  Try again to establish the connection.

• BlackBerry Smartphones V4.5 upgrade profile results vibrate does not

  I have a Blackberry Curve 8310 from AT & T.  I've upgraded to V4.5 software for the device after downloading suite desktop version 4.7.  No major problems, but I can't the alert vibrate to work for messages.  I go to PROFILES, HIGH, NORMAL (ASSETS), MESSAGES / MESSENGER - ALERT / MESSENGER - NEW MESSAGES, they are set up to vibrate in and out of the Holster.  Nada!  I can turn the phone to ring or vibrate without problem.  All the other advice then by calling AT & T?

  Much to my surprise, I decided to go to the AT & T / site Web de Blackberry www.att.blackberry.com.  Once connected, I clicked on SERVICE books, then please SEND SERVICE DIRECTORIES.  Then, I rebooted my Blackberry Curve and (to my surprise), it works now!  I shocked, but happy.  What made me this, is when I discovered that I was receiving but unable to send emails.  Well, 2 hours later and all is well now.  Thank you jmrmb80 for the reply, but I obviously didn't understand the magnitude of the problem of MY OWN.

• Curve of blackBerry Smartphones 9320 - updated software, now the phone does not work

  Hi all

  Hope you can help. I plugged my BB Curve to my computer to transfer music files. The desktop software open, and after backing up my files, I got the message that a newer version of the software is available for my phone. So I clicked to update the software, and the update started. He got to this point:

  

  From there on, all my BB's is set to zero, then shows a corrupt legal opinion, then displays "Reset Error Code 606"

  Please help me to get my phone working again - I left the screen update running, in the hope it will make restoring the update program and my BB is still connected.

  Hi BillJ,

  Thank you very much - it is back and working now.

  I lost all the downloaded applications and the world of BB, but everything else is there, and it works.

  Thanks again.

• BlackBerry Smartphones Desktop Manager 4.7 (for storm) does not connect to Lotus Notes

  I have a 8130 for awhile and it works very well using DM 4.2 SP2. I had the storm on Friday and tried to be updated since then. Here's what I tried in order.

  After I had the storm I have...

  4.2.2 removed off of my computer. 4.7 installed. Storm connected.

  Result = DM will not let put me in my notes by default connection profile box in the "instead of" in the "Lotus Notes Login" dialoge box at startup.

  4.7 deleted. The clean uninstall procedure with some registry changes noticed on the site Web of Blackberry. DM 4.2 RELOADED. 8130 reconnected. Connected to the Notes. Do you have a synchronization. 8130 disconnected. Installed DM 4.7. 8130 connected.

  ' Result = could not specify profile fitting of Notes in the box "instead of" in the Lotus Notes Login ' box of dialoge on starting DM.

  After some trial and error, I am able to get all instances of DM uninstalled and allowed out of my registry. Then load 4.2 DM and get my 8130 to work. I am able to install 4.7 itself or on top of 4.2 but the result is always the same. DM is not able to connect with Lotus Notes.

  Someone has seen something like this before? Someone at - it suggestions of things to try? I'm going out of my mind here trying to get this thing to run.

  Thanks in advance.

  Hi and welcome to the forums

  Did you also install Media Manager at the same time on your PC?

  Also the version of lotus notes do you use.

  and we are using all the connectors, another

  are question you installing from an island or a configuration based on the server?

  Thank you

  Two items for your reference:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15311&sliceId=SAL_Pub...

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB00651&sliceId=SAL_Pub...

• After upgrading to bold9900 blackBerry smartphones and the last appworld - myworld icon does not work - cannot download applications

  Hello anyone out there. ?

  I'm looking for technical help, on this forum, I have

  having read the many problems however few answers...

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  new bold9900, in the new appworld, the myworld "icon" after clicking, the Green wheel turns

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  Desktop software.

  Help!

  The 9900 is only "rst", not "34(".) ".

  Article ID: KB24714 How to clear the cache of BlackBerry App World

• Help blackBerry Smartphones! After update of OS - hourglass does not disappear

  I have just updated my blackberry bold 9700 OS 6.0 - it has worked when it was over, although a little slow at loading the images... I put my phone on the charger when I went to bed last night and when I woke up this morning it was just a blank white screen I did a battery pull - now she has just the hourglass & I can't do anything / nothing select / recieve calls or connect it to my computer... someone has any advice?

  Try an another battery pull, but this time remove the battery for 5 minutes. Sometimes, that can help. If it isn't, then it might need reload operating system.

  Here are some easy to follow the steps if you do not need to do:
  http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  And if you can't find your computer to recognize the device in step 2 (on the second screen of the apploader), you may need to try to do a battery pull when the unit is plugged.  As soon as you see the PIN or PIN UNKNOWN flash code, click Next.  Who should you get.

  If you have any questions or need additional help, let us know.

• List of blackBerry Smartphones... contacts... name does not appear when I'm

  I wonder who can help in there... I'm new to BB... what a learning curve!... lol...

  I added contacts on my BB Curve 3 G... but when they call... It shows up as 'unknown number '.

  any thoughts? all the answers? Help is greatly appreciated... ~ signed,-m8rix.

  

  Hi m8rix,.

  Welcome to the BlackBerry Support Community Forums.

  Make sure that there no dashes or spaces in numbers in your address book to BlackBerry and check that the area code is also entered.

• Video camera blackBerry Smartphones upgraded to version 4.5 now does not work

  I have a Curve 8330 and updated the software to 4.5. Now I have no video camera if the camera works fine. Any ideas? Thank you!

  Kieran

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• Z30 blackBerry not able to sign in Blackberry Protect. Backup and restoration of function does not. "Your device is not associated with a Blackberry ID."

  Unable to sign in Blackberry Protect.  Backup and restoration of function does not. Message is: "your device is not associated a Blackberry ID."  My Blackberry Messenger and Blackberry World works well so I'm sure this isn't a problem of ID on the phone.  I can sign in link, Blackberry.com and Protect.  I see my device to protect, but can't send messages, or view it on a map.  Times out with cannot reach peripheral message.  BB Protect on device has a circle whirling next to the on/off switch.  Cannot turn off.

  I deleted the link and re-installed.

  I reset the phone to the default (factory) and signed in.

  OS level is 10.2.1.3062

  BB link is 1.2.3.56

  I managed to understand this. I had to remove the device from the Blackberry Protect site.  Protect.BlackBerry.com. I deleted my new and connected device with my Blackberry ID.  I don't know if the step of wiping was necessary because I have not tried my backup with the current configuration of the device after the deletion.  The restoration is underway for me!

• Why, when I send an email using windows mail (RoadRunner ISP) sometimes it does not transmit the image that are in the original.

  Why, when I send an email using windows mail (RoadRunner ISP) sometimes it does not transmit the image that are in the original.

  Some messages are not complying with the standards of the Internet and the images do not show before their delivery.  You can overcome this by transmitting the message as an attachment instead, and then the images will be intact.

  Steve

• Hello, "set as Start Page" does not work for me. Anyone has any idea why?

  My "set as Start Page" does not work... anyone know what I can do?

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  So, you tried to set the homepage under areas of site?

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• BlackBerry Torch 9800 of Smartphones "email set up the icon does not"... impossible to change or set up e-mail accounts.

  Torch 9800, network provider, O2 UK.

  Even if my BlackBerry with O2 service is connected and works as usual, I'm totally without enamel on my Torch 9800. I've owned the Torch 9800 since March. Everything has been fine until last week when I changed the password on one of the 3 email accounts I had set up on my device.  This change of password remains one of the accounts cannot send or receive mail and is also brings me to discover I couldn't enter e-mail address set up on my device or via my site of network providers ( www.o2email.co.uk ).

  I spent hours on the phone with O2 debate this issue. The usual controls and procedures have been carried out, battery pulls, checking settings, etc. and service books were removed and returned several times. These actions have not solved the problem but rather leads to the loss of my other accounts Unit 2 e-mail which work properly but have now disappeared in the air. After trying all possible solutions with O2 I come here looking for an answer.

  When I visit my mail service BlackBerry network providers trying to create an account using my PIN etc, I absolutely do a pop up box with the message error "your account is not accessed through an HTML browser. Please use your devive to access BlackBerry Internet Service "!  The result is the same, that I connect from my camera on 3 G or wireless, or from a PC (tried several browsers).

  On my camera, when I click the icon email accounts in the menu setup that nothing happens, no answer at all. I tried several times and there is no way to configure or change e-mail accounts. I am without mail on my device and growing more and more short of patience.

  Now, I'm hoping someone here can give me some advice on how to solve this problem. What is a BlackBerry without e-mail capabilities? I see electronic research set up on the Torch 9800 that I'm not alone here so if someone to BlackBerry is to listen to the problems? If it's a matter of Torch 9800 so I am sure that you will do everything you can to solve this problem, but waiting to help by offering a solution to the problems mentioned.

  Thank you

  Welcome to the forums, bs342!

  Well, since you have searched the forums, you're probably aware that the problem you are reporting is unfortunately a common these days.  The good news is that RIM is certainly aware and are working on the problem.

  First of all, we will try something on your computer.  What browser do you use?  Your problem, it could well be as simple as to clear the cache of your browser, then closing and reopening the browser for the website to try again.

  If this does not work, try this:

  In the browser of your device, select mobile.blackberry.com. Select the country of your choice, then click Communicate > Email. Scroll to other personal e-mails and click on join now, then start the configuration of e-mail. You should be able to integrate your e-mail accounts in this way until RIM has solved this problem.

  Please let us know how it goes!