BlackBerry Smartphones installed BBDM 5.0 and it does not connect to the device

I upgraded from 4.6 to 5.0 BBDM and since the BBDM does not recognize my Curve 8330.  Follow the instructions in troubleshooting and they do not seem to work. Do a soft reset and it has not fixed either.  Get always "none" in the PIN field on the bottom right of the homepage BBDM. Any other suggestions?  . . . I've updated because the Roxio Media Manager was not working in 4.6, nor was I able to sync contacts or calendar with Lotus Notes 8, in order to reverse does not seem to be a good option.

Hello and welcome to the Forums of Support BlackBerry.com.

Try to disconnect the BlackBerry to the PC, turn off the PC and allow it to restart.

Meanwhile, with the BlackBerry device powered on, remove the battery for a few seconds and then reinsert the battery to restart.

Make sure your USB cable is talk to a usb port of the PC, not a USB hub or REAR port PC before.

Try again to establish the connection.

Tags: BlackBerry Smartphones

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