BlackBerry Torch 9800 of Smartphones "email set up the icon does not"... impossible to change or set up e-mail accounts.

Torch 9800, network provider, O2 UK.

Even if my BlackBerry with O2 service is connected and works as usual, I'm totally without enamel on my Torch 9800. I've owned the Torch 9800 since March. Everything has been fine until last week when I changed the password on one of the 3 email accounts I had set up on my device.  This change of password remains one of the accounts cannot send or receive mail and is also brings me to discover I couldn't enter e-mail address set up on my device or via my site of network providers ( www.o2email.co.uk ).

I spent hours on the phone with O2 debate this issue. The usual controls and procedures have been carried out, battery pulls, checking settings, etc. and service books were removed and returned several times. These actions have not solved the problem but rather leads to the loss of my other accounts Unit 2 e-mail which work properly but have now disappeared in the air. After trying all possible solutions with O2 I come here looking for an answer.

When I visit my mail service BlackBerry network providers trying to create an account using my PIN etc, I absolutely do a pop up box with the message error "your account is not accessed through an HTML browser. Please use your devive to access BlackBerry Internet Service "!  The result is the same, that I connect from my camera on 3 G or wireless, or from a PC (tried several browsers).

On my camera, when I click the icon email accounts in the menu setup that nothing happens, no answer at all. I tried several times and there is no way to configure or change e-mail accounts. I am without mail on my device and growing more and more short of patience.

Now, I'm hoping someone here can give me some advice on how to solve this problem. What is a BlackBerry without e-mail capabilities? I see electronic research set up on the Torch 9800 that I'm not alone here so if someone to BlackBerry is to listen to the problems? If it's a matter of Torch 9800 so I am sure that you will do everything you can to solve this problem, but waiting to help by offering a solution to the problems mentioned.

Thank you

Welcome to the forums, bs342!

Well, since you have searched the forums, you're probably aware that the problem you are reporting is unfortunately a common these days.  The good news is that RIM is certainly aware and are working on the problem.

First of all, we will try something on your computer.  What browser do you use?  Your problem, it could well be as simple as to clear the cache of your browser, then closing and reopening the browser for the website to try again.

If this does not work, try this:

In the browser of your device, select mobile.blackberry.com. Select the country of your choice, then click Communicate > Email. Scroll to other personal e-mails and click on join now, then start the configuration of e-mail. You should be able to integrate your e-mail accounts in this way until RIM has solved this problem.

Please let us know how it goes!

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones Emails sent from the device is not displayed in the "sent"box and "BIS" question

    Dear all and Rim:

    New to the BB world, need more help...

    AOL mailbox to connect with 'Tour' with success, the service provided by Verizon.

    Emails sent from the device are not show to AOL "Sent Box" or "IMAP" Outlook Express / outgoing server "POP" record "SMTP."

    Really need copies of "Sent Box", thanks for the help!

    Also try to put in place 'BIS' accout, error message says:

    "Your account is not accessed through a browser HTML...".

    Please use your device to access the Black Berry Internet services"

    I used this link:

    https://bis.na.BlackBerry.com/HTML?brand=VZW

    Thank you,

    Jan

    For the mail issue seems to send me a copy is the only way to go, right?

    This would be a solution.

    And on the BRI, my test was on a PC, it did not work...  Anyway, I was going to connect to the BIS to work on my question above, but seems that it does not help now, then it does not matter if I enter or not.

    Well, it's quite strange... I just used who link me (from a PC) and get my BIS account very well. You can, however, use the interface for device BIS - watch this demo that I you provided above for instructions on this. BIS is simply a service provided by your operator. The PC/Web site method and device interface - these are simply two different interfaces in the same Department, so using one or the other is not serious... they cause the same thing.

    Good luck!

  • BlackBerry Torch 9800 of Smartphones 'mouse '.

    Any known for the Torch 9800 'mouse' that is not responding @ all?

    Hello

    I think you can try two things: the soft reboot, and if it does not, the hard reboot. Don't worry, you can not lose data with these two reboots.

    Soft reboot:
    1) struck the following three keys at the same time:
    -Alt
    -Right shift
    -Remove
    (2) wait 2 minutes for the Blackberry to wake up.

    Hard reboot:
    (1) your BlackBerry smart phone is on
    (2) remove the battery and wait a minute
    (3) replace the battery
    (4) wait 5 minutes for the device to wake up.

    Please tell us if it works for you.

  • BlackBerry Smartphones Key broke and the phone does not

    Recently, I bought a blackberry curve 8520. The phone has worked very well and was one of the best phones I have ever used. But now, apparently not responding. The only way to get into my phone when turned on is to push the switch off button for about 3 seconds and then the phone will ask me to unlock. It is kind off annoying because I'm not used to using the phone like that. I don't know how it happened. The only reason that I can think of is that a few weeks ago I was pushed and I hit a wall with the phone in my pocket, it broke my g - key. The key fell to it simply stopped working. This habit of annoy me too, but I've learned to live with it. My question is now, blackberry will still repair the phone if I return? And if not, is it possible to fix it and also to repair the key without having to replace expensive parts?

    Thanks in advance

    Olivier Lee

    I sent the phone back already. Just in case someone would have answered.

  • Police in the central panel of my email is great the rest is not. Also changed the colors of the calendar.

    It just happened and I can't understand why.  Is there a setting?

    Hello JohnSullivan2010,

    There were a lot of changes and improvements to the Mail app in this update of the week, these changes of format and color are probably, not what you did.

  • recently upgraded to version 36.0.1 and now the "link email" feature in the toolbar does not work, it only opens google chrome.

    before the upgrade, I put the link of e-mail on the bar using the option of customizing tool. It worked perfectly my account gmail etc.

    Hello, you please see if gmail is always defined as asking you to send in default firefox options: change the program used to open links in e-mail

  • Right button on the touchpad does not and cannot change the setting of what happens when the laptop is closed

    I own a HP Pavilion, under Windows Vista Home Premium, with 2-way ALPS Touchpad, I updated the touchpad driver and tried to change the options of the right button but nothing has helped.    Also, how can I change the settings for when I close my lap top

    Try the right key when it is started in safe mode or with a clean bootor maybe when logged in as a different user.

    Change the cover closing the settings by going to control panel-> Power Options-> choose closing the cover.

  • Win7 with FF 31, smart phone 4.2 with FF letest ver. using the same account with 1 email. But the phone is not getting any collar, Bokmr, etc.

    Brother.
    We use win7 with Mozila 31, 4.2 with Mozila Android smart phone latest google app store on 04/10/0214. Using the same account with the same email. But the phone does not get any new information of win7 with Mozila 31. PL z give useful information.

    Hi w3ur_team,
    Thank you for your question. I understand that there are two features that are documented in the sync account. However the Android is not synchronized.

    There are two places we can check:

    1. In the Android settings, under accounts is the Firefox Sync or Firefox Sync (discouraged) joint account?
    2. Credentials work on accounts.firefox.com on the mobile device and are there any error messages in the synchronization of the settings menu > sync?

    See also Firefox Sync troubleshooting and tips for more troubleshooting steps.

  • Smartphones blackBerry Torch 9800 WiFi problems

    Just bought a 'unlocked' Torch 9800 from Amazon.  We are having a problem with the game facing upwards.  The WiFi signal is detected by the device, but we cannot send or receive e-mails.  When you log on to the browser, we can not go to the line, as it is said that it has turned on WiFi but not coverage.  I have contacted my provider "Three" and they say that, to their end, everything looks good to go.  My previous phone is a Curve 9300 that works very well, I'll have to use my old phone and it is send and receive e-mails very well with good coverage.  The abandonment of the cover guard torch its all very frustrating.

    We arrived at the conclusion that the problem is the phone itself, it has not been unlocked properly or we are missing something in the game upward.  If someone had a similar problem or you can shed some light on what we can hurt?

    Hello and welcome to the community!

    If you can use on the 9800, phone services via 3, then it's unlocked properly... but you can check here:

    Any BB can be used on any carrier that is running the same radio frequencies that the BB is capable of (and I have no idea if your in are such). But, to bring you a BB on a carrier network that they don't sell, there are several obstacles to overcome:

    (1) the carrier must say 'yes' to the fact... they are owners of their network and have every right to say what devices will be allowed to connect to it. If they say 'no', then it's the end of it.

    (2) you must be sure that your BB is properly unlocked since its origin manufactured for carrier... see this thread useful for more details:

    (3) you must get all of your voices works on the carrier, before you even try anything on data level services

    (4) you must be a subscriber of the carrier, a plan of sufficient data to enable BB exclusive services that you wish to

    5 (a) if the carrier directly supports your specific model BB, then you can proceed to the registration of the BB on their network, generating adequate for your BB service book delivery and treatment of the function. Since you didn't say that 3 you are on, I can't check to see if they support the 9800 or not... we do it, the other does not. But you can post via the official download portal:

    If your carrier lists the 9800 in their portal, then they take over the it and you should be good to use it on their network.

    5 (b) but, if the carrier does not directly your BB-specific model number, then the challenges are much more that most of the carrier's systems will deliver, for BB, the service books required to enable BB exclusive data services, even if you have subscribed to them.

    So, based on this, your BB may or may not ever any function on this carrier network. It can be quite difficult to achieve, especially if 5 b applies. Then take a look at this and decide how you want to move forward. Most people end up just buying a new BB if 5b applies.

    If 5A applies, then I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) Service reference books

    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you must keep workign with your mobile service provider as is their network with which your BB is unable to communicate, and only they can look "behind the scenes", as well as degenerating into RIM if necessary.

    Good luck and let us know!

  • BlackBerry unlock BlackBerry Torch 9800 smartphones

    How to unlock my BlackBerry Torch 9800?

    Thanks for this invaluable tutorial, let me divide these instructions one per line.

    1. Insert the SIM card
    2. turn off all wireless connections
    3. go to Options
    4. Select the device
    5. Select advanced system settings
    6. Select SIM card
    7. type MEPD (you will not be able to see what you type)
    8. type MEP2 (you will not be able to see what you type)
    9. now the phone will ask you to enter the network mep code
    10. Enter the network unlock code (you can get your unlock code from here)

  • Help with Blackberry Torch 9800 blackBerry Smartphones

    Hello

    I have 3 problems with my Blackberry Torch 9800 v6.6.284

    1 blackberry Protect does not completely upward and refuses the final 2% download

    2 and 3. battery flat yesterday and when I turned on it again, it was deleted Self appworld and BBM

    I tried to reinstall both, but appworld refuses to start (although it does not download, I can't access anything whatsoever), and when I try to download BBM I get an error message saying that the "operating system" does not support.

    I'd appreciate any help, please.

    Thank you

    N

    1. you see what module or Protect backup database is on at that time, where he fails?

    Before doing the following, do a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

    2. from your BlackBerry browser, go to the www.blackberry.com/appworld and download/install AppWorld.

    3. from your BlackBerry browser, go to www.blackberry.com/bbm and download/install BlackBerry Messenger.

  • Problems of blackBerry Smartphones with screen by dragging to the top of my Blackberry Torch 9800

    My carrier: three

    Operating system version 6.0.0.570

    Model: Blackberry Torch 9800

    I tried a battery pull.

    I'm guessing that whenever I slide my phone to the top of theres only a kind of contact fault because when I do, the screen goes black, as if locked. Although when the unit is in its default drag to the bottom of the post its perfectly fine. I have no idea what to do, but any help is appreciated, thanks.

    Looks like a hardware problem.  You can take it to the store or authorized repair shop?

  • BlackBerry Torch 9800 smartphones will no longer display the global icon

    Hello

    I have a torch 9800 and updated Os 6.0...  I live in Virginia and use AT & T Wireless.  I love this flashlight and want to stay with her, but I had some problems with an inability to reinstall the programs that I had uninstalled months ago... I would get an error when loading the program after you have reinstalled it.  I had read about it and I decided to not worry about this and passed without these programs.

    Now... Today I have app world?  I uninstalled and reinstalled several times.  Read many forums and even wiped the phone and reinstalled still no app world.  I you need help, because I had (thorugh installed app world) programs and would like to reinstall them.

    I currently have the Blackberry Torch 9800 3 g, WiFi with the Bundle 6.0 2647 (v6.0.0.600, platform 6.6.0.223)

    Any help is appreciated.

    JSanders message (last BONE 9800: 6.0.0.666)
    Options
    29/09/2011 12:10 AM) worked for me!

  • Case for Blackberry Torch 9800 blackBerry Smartphones

    Hi all

    Do you know if there is such a thing? I'm after a case for my Blackberry Torch 9800 a few times, I accidentally pressed buttons / touch screen etc.

    I spoke to someone on phone-4-U (it's where I got it since) and they said there is not yet.

    I prefer a good RIM/Blackberry marked one, but otherwise a decent 3rd party will.

    See you soon

    Woody-cool

    Check

    http://www.ShopBlackBerry.com

  • BlackBerry Torch 9800 BlackBerry Smartphones died today

    My old Blackberry Torch 9800 for 5 months with AT & T just died tonight.  I tried to recharge the battery and removing the battery to do a hard reset... nothing helps.  I noticed that twice tonight, it seemed resets automatically.  There no flashing red lights or any activity on the screen.  I made yesterday to sync it with my calendar at work and check the updates of the software... useless.   What do you think the problem is?  Thank you.

    Still under warranty, so had to replace it with a blowtorch "renovated".  It was the flame itself which is dead.  Hope this lasts.

Maybe you are looking for