BlackBerry smartphones I am new with BB! Help with BB messenger

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• BlackBerry smartphones, what's wrong with my Blackberry Bold 9930

  First the screen of my Blackberry would freeze upwards and it wouldn't let me do anything for a few minutes, so I had to take my battery out and then after that I took out my battery and put back in place he would have himself cut and wouldn't load, it would load at halfway then stop and try again. I use to have to take out the battery for a few days before its in so that he can turn it on but one day it does at all so I thought it was the battery but I just bought a new battery and its charging again to half way and stop and then try to load again, but it won't turn. Does anyone know what the problem with it... I have to wait a few days before you put the new battery in once again and then it will work or is the phone itself and I just need to get a new one?  Help, please.

  Hello and welcome to the community!

  Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charge battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem. I realize that you have purchased a new battery, but please understand that 'new' and 'well known' are not necessarily the same thing... While it's rare, that a new battery cannot be subject to default. The best thing to do is to find someone with an identical BB which has no problem... to Exchange batteries and see what happens.

  In addition, the next thing is to try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  Otherwise, your next steps become much more radical.

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry
  • www.BBSAK.org

  Good luck and let us know!

• BlackBerry Smartphones can not connect with BlackBerry servewr

  Today, for the first time, my Curve 9300 unable to connect with the e-mail server. I do not receive my mails and can not delete and enter setup new email accounts.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• Status indicator for blackBerry Smartphones - yellow smiley face with an eye on a red star unknown

  I have a Blackberry 8800. A new indicator of home screen status appeared just below the 'Envelope' yellow indicator that tells me I have how many new messages.

  It is a yellow smiley face with a red star on one of his eyes. As the new message indicator it has a number beside it shows i've got 1 something but I have no idea what this means and 8800 textbooks do not mention it.

  Help would be appreciated - any clues anyone?

  Proabably a BlackBerry Messenger contact or message or even a message to yahoo if you have loaded on your device.

• BlackBerry smartphones can't argue with BB OS 10 users

  Hi, please I need help. I couldn't argue with th user BB 10 series for over 2 weeks on blackberry messenger.

  I get their discussions but mine is not delivered to them. In addition, all groups on my phone wiped out. I tried to restore my most recent upward, but the issue has not been resolved. What can I do?

  Thank you

  chukee21

  Welcome to the Forums of the BlackBerry Support

  You receive a red X when trying to send messages BBM all BB 10 users?

  If you are then try to remove and reinstall BlackBerry Messenger from your device which helped a few users with the same question, to do that on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If the device for a restart prompt do.

  After you have reinstalled for your group problems, ask a member of your group for you invite.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in to your BlackBerry ID Contacts is restored back, but if you have any previous version then the first to make a backup local, you can save on your press card, see this KB for a help additional

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• BlackBerry Smartphones frozen at startup. Need help as soon as possible.

  Woke up this morning to find my Torch 9800 had run out of battery is completely dead. When I tried to charge the phone, the start screen came as normal, but it froze when he got up to a certain point, I took out the battery and replaced it after 30 seconds, the phone began to restart and then frozen at the same point.

  I reinstalled the OS on my Blackberry Desktop and have tried this several times today, but it freezes always at the same point, after about 20-30 minutes to let the phone finally very slowly her!

  I was wondering if someone can help me? At the moment my phone is completely useless to me because it froze again.

  A couple of days, that my blackberry was showing messages telling me that I had to close the web pages because the memory was full, I just ignored this message but don't know if its has contributed to the problem?

  All answers are appreciated.

  You probably (I suppose) have a third-party application or theme do something.

  Try to start the machine up in Mode without failure.

  Article ID: KB17877 How to start a BlackBerry smartphone in safe mode

  Once started in safe mode, remove/uninstall third-party applications and themes. And then try to restart again normally.

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.

• BlackBerry Smartphones quite confused newbie with (iMac) & Blackberry Curve 8530 ordered

  I thought I posted this before but can't ind station. Maybe I'm in the wrong bench?

  Need to synchronize information on BB Curve 8530 with my iMac, Mobile me up and use to sync iPod Touch - questions are:

  1 can I disable MM before you install Blackberry software for Mac (Snow Leopard)?  I need to be able to sync contacts/address book, iCal with the new phone and am afraid of conflicts so I don't "disable Mobile Me.

  2 have you also looked at Mark/Space software to sync Curve 8530 - it might be a better program to sync with iMac - someone uses this or do you use the Balckberry software?

  3. do I have on the right forum for these questions I changed my subscription and I am in the right but not sure, so pls be kind enough to redirect me...

  thx for your patience.

  Hello, petunia

  Before you install the BlackBerry Desktop Software I would recommend support to the top of your address book and iCal on your Mac. Do this please open your address book, and then select the file (in the top menu) > export > Address Book Archive, and then click Save and placed on the desktop. Let then open iCal and select file > export > iCal Archive and click Save to place them on the desktop as well.

  You are now ready to install the BlackBerry Desktop Manager on your Mac. You don't need to disable mobile me to do this. After installation, restart your Mac and open the app to BlackBerry Desktop manager (it will be located in your main applications on the Mac folder). Follow the on-screen instructions to connect your smart phone BlackBerry for Mac.

  After the device is recognized and connected, you will have to configure synchronization settings. To do it please click on the items you want to synchronize under information and then select two way to sync with the calendar to sync or Sync Contacts(In the middle of the page). Once this operation is complete, you can go ahead and click the sync button located on the top right to start the synchronization process. During synchronization it will alert you that it's your first synchronization and it is recommended to replace the data on the BlackBerry smartphone. Please select this option to overwrite the data so that all the information of iMac you will be synchronized on your BlackBerry Smartphone.

  Once it is complete, you can eject your BlackBerry Smartphone by pressing the key of eject located in the lower right of the program.

  Thank you and you defenatly in the right place!

• BlackBerry Smartphones newbie here needing a little help if poss

  I have a BB Curve 8520 and dowbkoaded Facebook on it, everything seems to work fine except "Favorite places" whenever I try to use the part of Facebook places the message I get says "Support GPS your device does not support location-based services. To use Facebook places, an integrated location service of wirh device is required. "I have a few friends with the same phone and none of them has this problem. Can someone tell me what I am doing wrong? Many thanks in advance, Debs x

  The Curve 8520 has no GPS capabilities.  When you say that you and your friend have the same phone, which is perhaps not entirely accurate; the curve is available in different levels: 8520, 8530, 3G and there may be others I'm missing.

  It's like another month now when the new OS 7 phones are released, if someone were to say, "I have a BlackBerry Torch", you could answer with, ' which one of the four torches do you own?

  I hope that clears things up for you.

• BlackBerry Smartphones trying to sync with Vista OS BB calendar: where is the Vista (like Outlook calendar) calendar

  I'm moving from an old XP computer to a new Vista computer.

  My Blackberry calendar used to sync with Outlook. Now I can't find Outlook on the new Vista pc.

  Is there a comparable to Outlook Vista calenar?

  Thank you.

  Desktop Manager only synchs with some applications in accordance with this article: http://www.blackberry.com/btsc/KB14730

  Windows calendar is not included in this list, sorry

  Alternatively, you can use google sync to synchronize your google calendar instead of buy Outlook.

• BlackBerry smartphones can not synchronize with the USB cable plugged into charge pod

  Hello

  I read on the web site of shopblackberry.com, in the details of charge pod ( http://www.shopblackberry.com/_blackberryaccessories/cgi-bin/pd.cgi?frompage=category&page=product_d... ) that the pod can handset with charger travel or data cable for charge and/or sync with a BlackBerry smartphone. So, my question is related on a problem or a misunderstanding of me to this description.

  I want to know if we could recharge and synchronize the BlackBerry via USB cable or is only responsible for the BlackBerry when connected that way. My second question is, is it possible to synchronize the BlackBerry with the USB cable plugged into the pod or not?

  Because I got a request from one of my users about the fact that his BlackBerry 9000 can not synchronize when it is on his group.

  Thank you very much!

  Hello

  It's a loading dock. It is useful, because just drag you your "BOLD" in there and it will load (just like the 8300 Curve).
  If you want to synchronize, you can plug a usb on the side of the appliance cord. This can be done while the machine is in its dock, where the description.

  I have the same crib, but for the 8300. It's really worth buying. I'm happy with it every day.

• BlackBerry smartphones, which is new and different w / this version of Device Software 5.0?

  A few months ago, game with version 5.0 of the Blackberry device software.  They then got it off their Web site.  Now they brought.  What's new with version 5.0?  What it fix / improve 4.5?  In addition, what is different with this version of version 5 on the previous version?  Anyone know?

  OK, here's what I found the last 5.0 Sprint release (version 5.0.0.48 4):

  5.0 includes the following improvements to device:

  • Corrects the drain of the battery of the third-party application
  • Add threaded SMS text messaging
  • A faster rendering BlackBerry map and search improved
  • Improvement of the browser with added support for Javascript v.16
  • Improvements of blackBerry Enterprise Server (BES): flag email to mail followed, records management improvement, view attachments to officials of the meeting by appointment from calendar, access to the shared Windows resources on the intranet
  • BlackBerry Internet Services (BIS) improvements: improved electronic Assembly

  (It of Sprint discussion forums and has been validated by a Sprint Admin)

  The new version will have probably some minor bug fixes and improved performance, as well as some behind the updates of the scenes that we do not really see.

• Help blackBerry Smartphones! My new curve locked up!

  My new Blackberry Curve completely locked up!  It displays a gray screen with a hourglass and every few minutes showing the home screen with a progress bar that says "security audit software" then goes black, as is turn OFF... then come back to the hourglass.  I tried to turn it off with no luck.  I removed the battery, but it is up to the hourglass when I reinsert.  Is there another way to reset it?  I've had less than a week!  Thank you!

  Hello

  Personally, I would get a new phone. While this could be remedied by reloading the operating system, it could also be a sign of a serious defect that may affect your phone permanently. In my opinion, I wouldn't pay for a device that has to be repaired

  or isn't just straight out of the box.

  Please tell me your thoughts,

• New blackBerry Blackberry Smartphones and need assistance with calendar

  Hi all

  Just got my first BB and could do with some help with my laptop and schedule (do not know if what I want is possible or available, sorry it of not )

  I had my BB for my personal use and want to be able to sync with a calendar on my laptop.  I don't have microsoft outlook, so I was wondering if anyone knew an application or download I can get who will give me a calendar on my laptop that I can sync with my BB.

  Thank you very much

  ABI

  ABI, welcome to the Forums.

  Google Calendar sync is an ideal option.

  http://www.Google.com/mobile/BlackBerry/sync.html

• BlackBerry Smartphones Hi Im new too... But HELP!

  Hello

  I have a 8707 and a MAC! ... I just down loaded the new office for Mac software.

  But is that what I want to know how can I get the contact I have on the BB to my computer?

  Help, please!

  This sounds like a very easy thing to do, but I can't find any information about it.

  Thank you

  Hi and welcome to the forums!

  A few places to visit: Blackberry 101   tips & tricks

  You can try looking here: BB for Mac

  Happy to welcome you!

• BlackBerry Smartphones "BOLD" time synchronization with the Desktop Help software!

  I use the 5.0.0.11 desktop softwar and my system´s clock is set to time zone Brasilia (-3).

  Whenever I sync my "BOLD" (4.6.0.266) with my my time Blackberry Desktop software and the calendar synchronizes all zone Eniwetok (-12). I use Windows vista Home premium SP 2... Can someone help me?

  On the BlackBerry if you go into your date/time options, it's on you're correct time zone? If you go to the Office Manager. Synchronize, you can uncheck the option "update device date and time?