BlackBerry smartphones I can't find BBM or App World on my device

I recently did an update on the applications and I restarted my phone (as they usually do), which was yesterday or the day before. However only today, I realized that I can't BBM or App World. I did almost everything I can. Click View all, did a battery pull, turn off the phone and he started to come back. sought the phone for him, switch application, clicked to see if it was open it. I don't know what I can do or what I did to make this happen and advice or information would be really useful if you please. Info on the device: BlackBerry Torch 9800 um software current version is 6.0 Bundle 695

This answer applies to these two posters above.

Connect your phone to your PC via the USB port.  Open BlackBerry Desktop Software.  Click device in up and restoration in the menu dropdown.  (If you did no backup, go to the next paragraph).  Choose the most recent backup file, making sure that it is checked and click on restore or OK or anything that is the command prompt.  This should restore everything on your phone correctly.

If you did a backup on your phone, open Desktop software, click device up and update the menu drop down.  They tell you your phone is updated (if it doesn't, choose the update if you wish.  Otherwise, go to my sense).  In this box, you'll see other Versions.  Click on that and make sure that your current version, probably the one on the top of the list, is checked.  Click Update and wait outside.  All icons and programs must be restored to your phone.

Let us know if that helps.

Tags: BlackBerry Smartphones

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