BlackBerry Smartphones why can't find a contact in my contact list?

Hi, here is my problem.

I'm going to remove a friend from my contacts list, because it keeps spreading a message like 12 times a day. But the thing is, I did not find in the list of contacts!

I typed his name in the search box. I even scroll down to verify that my contacts one by one, but I still can't find him.

How is that possible? Is there another way to delete a contact? Help, please!

Ok. Here's what I would try...

If you use a legacy BBOS model, remove the battery from the power, wait 30 seconds, put the battery back and try again. If you use a model BB10, try a soft reset first. There are two ways to do a soft reset and if the first doesn't work try the other method. If the soft reset does not work, and if you have a removable battery, then remove the battery for a few minutes and then try again.

See http://www.blackberry.com/btsc/KB02141 on methods to reset a BlackBerry. Do that and then we'll see what we see.

Tags: BlackBerry Smartphones

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