BlackBerry smartphones, I've lost all Bbm Contacts

Hi, can someone help me please? It seems to me losing all my bbm contacts, even though I've done quite a few backups before, even I did with Blackberry Protect. I am at a loss here.

All this happened when I changed service provider. I had previously asked if this was going to happen and there was the answer No. All asudden yesterday (one day after the switch), I was on the road and all my contacts disappeared. I tried the support through Blackberry Protect to no results.

Help, please.!

PS I see some ".bak" in "file backup" and a "bbm.db" one step backward, if that helps.

Well, Thx, I crossed the .bak files and found an old copy of backup who had contacts. I had to manually select the items to RESTORE well. I have verified that BBM related files. I resolved to the fact that it's the best I can do. My contacts I added said that I disappear from the list here, I guess they were not visible from my end. So I guess that the rest will be re-add me in due time.

Once again thanks for your response.

Tags: BlackBerry Smartphones

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