BlackBerry Smartphones Internet Email can not be activated (grey button)

I was able to use the Internet e-mail accounts, before installing the BES (by chance) on my BlackBerry Bold 9780 v6.0.

After performing a factory reset and wiping my BB, (to get rid of BES), email no longer works.
When go to configuration--> account--> Internet e-mail account--> I can not enable e-mail accounts (activate the button is grayed out), or I can remove them.

A few things you can do...

(1) registry HRT: If you have an OS 6 device, look at options > device > advanced > Routing Table of hosts... etc. Go to any entry here and press Menu > save now.

(2) refer the Service directories: KB02830 send the directories for the BlackBerry Internet Service

Finally, if none of that works, the from your BlackBerry browser, go to this address: mobile.blackberry.com

On this page, select Communications, then send and choose the type of e-mail (Yahoo, Gmail, other, etc) and go to your email it configuration.

I hope that will move things again for you!

Tags: BlackBerry Smartphones

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