BlackBerry Smartphones LOST after installation of BlackBerry® Device Software

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• Smartphones blackBerry device software upgrade, does not (Bold 9930)

  Bold 9930, Verizon,.

  Everything was going well 5 hours ago. Backup and synchronization with Desktop Manager and everything was good. I clicked on the 'Device upgrade' link. He me everything first download and install the new Desktop Manager software. This seemed to work properly. Then it downloaded the new software device and conclusive to upgrade of the unit.

  7.1 bundle, 2705 (v7.1.0.991 platform 5.1.0.678)

  The Setup program indicates that the new software has been installed, and then it seems to want to reboot the device. The device never returns, ends with an App error 606.

  I loaded the cool device software, without change. Removed Software Desktop, loaded fresh, then loaded a fresh device software, without change.

  I tried to load my old device software but the Desktop Manager will not allow him.

  I reloaded software device 3 times, always the same behavior, always the same error at the end.

  I'm out of ideas.

  Any help?

  Hello and welcome to the community!

  brunostyle wrote:

  I tried to load my old device software but the Desktop Manager will not allow him.

  This bit is quite unusual... done correctly, you can force any OS on your BB package as long as it's your exact model number. So I'm not sure if you're really using all the good stuff... so, even if a lot of this will be redundant, please examine carefully for subtle tricks do you need to... done correctly, this can heal the situation. But any errors on the way (not ignored, stage not completed correctly, etc.) invalidates the whole process and translates the automatic process of support and limited to only the OS packages currently supported by your specific carrier.

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Charging Curve 8900 Smartphones blackBerry device software

  Hi I have a problem with my Blackberry device software, how to remove and re intsal software on my Curve 8900?

  Manual device OS upgrade instructions:

  1. start by searching for your operator and the system operating file that you want to use.

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2. make a backup of your device first, using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

  3. download the OS files to the PC then install on the PC by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml."

  5. This step is not necessary unless there is a problem on the next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a full backup), then after you get the 507 error (no OS installed) then proceed to step 6

  6 remove the internet connection for PC and reboot the PC.

  7. plug the BlackBerry and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file was in.

  8. If you did step 5, restoration of the back upward. Follow this KB if necessary http://www.blackberry.com/btsc/KB10339

  Take advantage of the new operating system.

• I could develop Java Application for Blackberry device software version 5.0 to 6.0 JDE

  Hi, expert,

  I saw this line of the ' BlackBerry Java Development Environment - 4.7.0 - fundamentals Guide'.

  It is said:

  ===============================

  With each major version of the BlackBerry Device Software and the FMV of BlackBerry, Research In Motion includes the
  corresponding Java API and version of the BlackBerry® Java® development environment. The version of the BlackBerry device
  Software determines the version of the BlackBerry® integrated development environment that you can use to develop
  applications. For example, RIM released BlackBerry Device Software version 4.0 and BlackBerry JDE version 4.0 in even
  time. BlackBerry JDE version 4.0 supports APIs that were introduced in BlackBerry Device Software version 4.0
  and BlackBerry JVM version 4.0.

  The applications that you create by using BlackBerry JDE Version 4.0 only work on BlackBerry devices
  running BlackBerry Device Software version 4.0 or later.

  =========================

  The last sentence talking about version 4.0 of JDE. I think that would mean that I could not develop a java application on JDE 6.0 for Blackberry 5.0 version of the software, even if I do not use any new API to 6.0. However, it seems to me that it is a useless limitation. Could someone throw some lights on it?

  I'm going to agree with superdirt here.

  I have the 5.0 OS update of applications work well on OS 5.0, 6.0 and 7.0 of the OS OS phones.  I try not to recompile for levels of the OS, if I can, and so far I've been perfectly safe with OS 5.0 running on the later levels of the operating system.  So you should be able to get away with just using OS 5.0.

  Not that it is important for you, but I just thought I documents some historical information about level changes.  .

  As far as I know it 2 change cod in the file format, one to the 4.0 OS and the other in OS 4.2.  Therefore, if you want to run anything in OS 6.0 or above, it must be compiled in OS 4.2 or higher.  Again, I have applications compiled to OS 4.2 running on OS 6.0, without no problem devices.

  There have been changes to the API - the result is that the code that works in OS xx does not work in OS yy where yy is after xx.  I hit a few of them and have so far managed to rework the code so that it works very well on both levels of the operating system.  In general it is things that I do wrong anyway, as the older operating systems (from memory) are not as strict on when the event Thread must be used.

  The problem with OS 4.7 compatibility is an impact and to get more of this, for devices touch screen only, I compile using OS 4.7.  If an application that uses only the functionality that was available in the OS 4.2, I compile on OS 4.2 for non touch screen phones and OS 4.7 for touchscreen phones.  And everything works fine.

  I hope this helps.

• Differences between the version of BlackBerry Device Software and platform. Help, please...

  Hi guys!

  I'm really confused... Help, please!

  We have developed applications for our customers. We tested with our BB8700 and it works fine.

  We used JDE4.2 for development... and we think that it will work on v4.2 based handsets.

  But our customers wrote that it works on v3.7. Why? Is this possible?

  I looked at the information about my 8700 device and then noticed: v4.2.1.107 (platform v2.3.0.84)

  -What are the differences between the version of BlackBerry Device Software and platform?

  Possible customers spoke of version 3.7 of the platform?

  There is a list of the devices, where we can find the version of BlackBerry Device Software by BlackBerry device model?

  Or where we can find information about the models of devices that will support our application?

  Thanks in advance!

  AFAIK there is no version 3.7 platform.

  Customer talking about the OS version.

  So, if they have the device OS version 3.7 you must use JDE JDE 3.6, 3.7 or older.

  Or take updated device OS if the necessary software is available.

• Upgrade to Smartphones blackBerry device software

  Hi, I downloaded a v4.6.0.126 of software for device updated after finding the link in another thread.

  In my DM when I click on and then go in the device software tab it shows there like v4.6.0.126 4.0.0.135 platform, so I installed it all correctly.

  My question is, how to install some applications of this new operating system updated on my phone?

  I found another thread that has steps to do this, but I can't seem to make it work.

  Whenever I click on the application loader the only things in the list are what I downloaded manually i.e. google map, nav4all.

  I would not see a list off apps like blackberry maps, Messenger etc.?

  -Download the software update

  -Run and install the newly downloaded program.

  -Do not check the option to open the Office Manager at the completion of the installation.

  -Go to C:\Program Files Research In Motion\AppLoader and delete Vendor.xml

  -Connect the BlackBerry to USB

  -Open the Desktop Manager

  You will be prompted for the update at this point. (Otherwise select Application Loader) and you will get the prompt for updating.

  Note: Before performing an update of the OS, it's a good idea to back up your BlackBerry, just in case something goes wrong.

• BlackBerry Smartphones BlackBerry Device Software

  Hi can someone help me how to install the software for the blackberry to my desktop device? I already download the installer, but I can't install and what is the meaning of this message

  Windows® Installer. V 4.5.6001.22159

  msiexec/option [optional parameter]

  Installation options
  
  Installs or configures a product
  /a
  Administrative installation - installs a product on the network
  /j [/t ] [/g ]
  Publishes a product - m for all users, allows the current user
  
  Uninstalls the product
  Display options
  / quiet
  Quiet mode, no user interaction
  / passive
  Automatic mode - only progress bar
  / q [n | b | r | f]
  Sets the user interface level
  n no user interface
  b Basic UI
  r reduced UI
  f-full UI (default)
  / Help
  Help information
  Restart options
  /norestart
  Do not restart after the installation is complete
  /promptrestart
  Prompts the user to restart if necessary
  /forcerestart
  Always restarts the computer after installation
  Logging options
  / l [I | w | e | a | r | u | c | m | o | p | v | x | + |. | *]
  i status messages
  w warnings recoverable
  e-all error messages
  a startup of actions
  r registers of the specific action of the
  u user requests
  c initial UI parameters
  m out-of-memory or fatal exit information
  o disk out-of-space messages
  p - Terminal properties
  v performance
  x extra debugging information
  + - Add to the existing log file
  ! -Flush each line in the log
  * - Log all information, except the x and v options
  / log
  Equivalent of / l *.
  Update options
  / Update [; Update2.msp]
  Apply updates
  / uninstall [; Update2.msp] / package
  Remove the updates of a product
  Repair options
  /f [p | e | c | m | s | o | d | a | u: v]
  Repairs a product
  p only if the file is missing
  o If the file is missing or an earlier version is installed (by default)
  e If the file is missing or an equal or higher version is installed
  d if the file is missing or a different version is installed
  c If the file is missing or checksum does not match the calculated value
  has all the files to reinstall the forces
  u all (default) user-specific registry entries
  m all requirements (by default) computer-specific registry entries
  s all (default) shortcuts
  v-runs from source and recaches local package
  Setting public properties
  [PROPERTY = PropertyValue]

  Consult the SDK Windows® install to get additional documentation on the
  command line syntax.

  Copyright © Microsoft Corporation. All rights reserved.
  Portions of this software are based in part on the work of the Independent JPEG Group.

  When I click on my installation wizard it always shows

  OK, let me suggest you restart your PC, try to run the EXE file you downloaded again.

  I've never seen this message before the Setup file.

• Smartphones blackBerry device software upgrade problem

  Hi all

  I have a Blackberry 8310. He was originally AT & T service, but he now has the T-Mobile. It is unlocked and currently leads the software 4.2.2.170.

  I'm moving to 4.5. I downloaded the software from T-mobile, here for the 8320. They have no 8310 software, and told me that it shouldn't make a difference:

  http://www.t-mobile.com/bbupgrade/

  I followed the instructions here:

  http://www.BlackBerryFAQ.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F

  (I tried method 1 and method 2)

  However, it will not install little matter what I do. I even tried using CrackMem.

  Get to step 6 of method 2 for example, I'm never invited to install the upgrade. When I look into the application loader on BB Desktop under applications to update or install new applications, the software update is never there.

  No idea why the upgrade won't install? Is it because the phone's ex - AT & T?

  One last thing - it was originally hooked up to BES and so had a top COMPUTER policy. I wiped by using method 2 here:

  http://www.BlackBerryFAQ.com/index.php/Remove_IT_Policy

  Any help would be appreciated.

  Hi and welcome to the forums!

  One that you said that the software and the model doesn't matter, said you bad.

  Well, software loading 8320 in to a 8310 photo an accident of room StarTrek carrier... same results.

  Go to the AT & T software download site and get the right device OS for the 8310.

  When you go to install it, you need to remove the provider. XML file. This step is listed in your procedure

  I have the number of site and the version to download for you at the bottom of the post.

  When you start the download of software peripheral BONES of AT & T, save the file to disk, do not run.

  When the download is complete, then go to the directory on the PC you have loaded to and run the

  self-extracting file. The software will be installed in the directories in the files of the Office Manager

  If the application loader will find it.

  Follow each step exactly as written now from the first step of the procedure of FAQ.

  Thank you

  Bifocals

  https://www.BlackBerry.com/downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4

  BlackBerry Handheld Software v4.5.0.152 (Multilingual)
  Package Version: 4.5.0.152
  Composed of:

  • Applications: 4.5.0.110
  • Software platform: 2.7.0.90
  • File name: 8310M_PBr4.5.0_rel152_PL2.7.0.90_A4.5.0.110_AT & T .exe
  • File size: 89,91 MB

• Relocation of Smartphones blackBerry device software

  HI -.

  I have installed the device software v4.5.0.52. I need to reinstall this version because of another problem.

  My version of Desktop Manager is 4.5.0.15.

  How can I force Desktop Manager to reinstall the same version? I have the options to add/remove applications,

  but the box of the software cannot be deselected.

  Here's what I see:

  1) click on Application Loader

  (2 see 2 options one) remove and b) update of the Applications

  3) click the Start button in Add/Remove

  (4) I see a table of all applications. By clicking on the Options button, I see a pop-up that has the

  Option of device to 'Delete all application data' and 'clear all already installed applications '.

  I can't select the checkboxes to remove them.

  What is the best way to reinstall the same version?

  Thank you

  Amod

  I just found that too this information with the 4.5 software problem: http://www.blackberry.com/btsc/KB15835

• BlackBerry smartphone error code 39 DVD Player lost after installation of blackberry desktop software

  can anyone help with this, after installing the software comes with my curve 8350 and restarted my dvd drive disappeared.  in Device Manager, it was noticed (!) showing error code 39, which is a problem with the drivers.  someone at - it had to happen and if so, how do take you care of it?  I tried uninstalling the software and had to download the re - install because the dvd drive not working, same results.  is there a blackberry on this fix.

  It turns out that I gave the uninstallation and reinstallation of the downloaded software, one more try, and it worked. my dvd drives are back and usable.  what I discovered on the web, the media software they use can sometimes do exactly what he does if installed right or sometimes it does so without reason.  I think they use the software roxio for the part of their software media.  It (roxio or whatever the brand that they have integrated) is known to cause this problem in standalone versions.  Thank you for your help my pc works fine now and my phone works great!

• Entries calendar blackBerry Smartphones double after 8700 to 8300 devices

  I now of calendar on my Curve 8300 duplicate entries after making an initial synchronization with MS Outlook (2007 on Windows XP).  A set of entries came from the calendar Outlook and the other the old device (8700) - two sets are identical to each other. The Outlook calendar do not have this problem of duplicates.  And subsequent synchronizations do not duplicate on the device calendar entries generate.

  The 8700 was on TMobile and the new 8300 is on Verizon.   I used the wizard of BB Desktop Switch devices (version 4.7). There is even a record of e-mail with the address @tmo.blackberry.net on that, in addition to the e-mail folder @vzw.blackberry.net.   Configuration of e-mail does not display @tmo.blackberry.net (no way for me to remove the tmo folder).

  Is there a way to remove the duplicate on the device entries worldwide?   Or should I re-format the 8300 and then move all the data on the device via synchronization of Outlook?  If so, how can I reformat the 8300 (an exaggeration here?).

  Thank you very much.

  I just realized I should have selected (Outlook to device) one-way synchronization (instead of two ways) when first syncing to the device after the switch of the device.     So I did a hard reset and does the one-way synchronization during the first synchronization.  It worked like a charm - that isn't duplicates!

• BlackBerry Smartphones lost after a sync

  I had not used the software Manger/Office of the device for a period of several months, gave up on this subject and for most applications downloaded wireless.  Today, I wanted to transfer some video files so I re-installed the device manager/Office to the PC from the original CD.  It is resulted in an apparent re-setup of eveything that 30 minutes of the tool.  In the end, I lost all my contact information and previous e-mail.  There was an error message that it could not complete the process entirely.  The phone works fine and works by e-mail.  Is there a likely backup of this Director of office of my contact list file?

  After a re - install from the CD, I found my backups!

• Element of the menu blackBerry Smartphones lost after upgrading the operating system

  Updated my Blackberry 9700 OS 6 yesterday.  Since then, Blackberry app world has disappeared from the menu but it is obviously always on the phone told me when I tried to download it again then.  How do go back in the menu?

  Thank you all - I actuall solves the problem by downloading again and reinstall.  Could not find any of the paths specified in the options of the home screen

• BlackBerry Smartphone keyboard lock icon disappeared after upgrading to BlackBerry Device Software version 5.0

  Greetings! -recently improved 8520 handset to the software device to 5.0 - all very well except that the icon I use most - the "Lock keyboard" icon has disappeared. Looked everywhere - icons hidden etc - no luck. Someone at - it a similar problem?

  For the keypad lock icon, you must have a password enabled on the device.

  You can lock the keypad by pressing the mute on the top of the unit.

• BlackBerry Z10 Z10 will not accomplish configuration after the update of device software, help please.

  Help please, cannot complete phone ater installation performing a software update by using the link to Blackberry.

  Sequence of events;

  Recognized by link to Blackberry phone.

  Reload the selected device - available 10.0.10.90 updated version software.

  Get - software update seems to load correctly then unplugged Z10.

  Phone restarts, welcome to Blackberry, English (UK) checked, swupe left.

  No available SIM card, slide to WI - Fi.

  Password entered for home network and confirmation screen displays connected.

  Agree screen - countries changed to United Kingdom (English),

  the bottom slot, I agree to the Blackberry ALS...
  "I agree" and "I do not accept" buttons cannot be selected and
  After a short delay could not connect appears.

  By pressing "Settings" goes back to the page of the networks Wi - Fi with
  confirmation that the connection is good and round, there it is again.

  Completing the update software several times as indicated above and also of

  www.BlackBerry.com/updates by forum next display to

  http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-

  to-Reload-your-Blackberry10-OS/td-p/2187545

  and get the same result every time I would appreciate help to solve this problem.

  Result, I thank you, using a WiFi hotspot from another phone installation completed perfectly. Now curiously etc.on Z10 browser works perfectly uning home WiFi. Again, thank you for your advice. Best regards, Bob