BlackBerry smartphones no incoming no Emails

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• BlackBerry smartphones can not open emails

  Hi - I can not open my emails this morning. Can see header, but when I try to open nothing happens. All the patches?

  Hello and welcome to the community!

  If it's for BES, then stop now and seek assistance from your BES admins.

  But if it's for BIS-based email, so with a strong carrier network signal (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphones can not receive emails and browsing!

  Juice I activated my blackberry services, a few days before, I can e-mail sent through my bb, but I can't receive mails through my bb... I n don't know wat happnd! as as I do hav navigation but I cannot see the maps or vision satellite of the Earth in the navigation of bb application, its just like a blankpage!

  Hello!!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should talk to your provider of mobile services for formal support.

  Good luck!

• BlackBerry smartphones cannot set up email

  I just got a new bold 9900 but can not set up my email account, he checks the updates and said 'YOUR DEVICE ENCOUNTERED A PROBLEM WITH THIS APPLICATION SERVER'

  Hi eskibus

  Thanks for this info! Then first save your pocket computer with your business network, on the home screen of the BlackBerry smartphone.

  (a) click on Options > device > Advanced system settings > the host Routing Table >

  (b) press the Menu key, and then click Register now

  (c) wait a registration messages arrives in your Inbox.

  KB00510 : how to register a BlackBerry smartphone with wireless network

  Once you receive the registration in your messages Inbox message, perform a battery pull reboot by removing the battery while your device is turned on, wait at least a minute then reinsert back. Finally after you restart your BlackBerry browser, go to www.blackberry.com/integrate to add / change your email account.

  Please try it, it might be useful.

• BlackBerry Smartphones not receiving all emails

  I receive only a few e-mails from my BB 9700 to my hotmail account, if I go online and log into my hotmail it is unopened emails that have not disappeared from my BB... anyone know why?

  Hello

  There are a few possible reasons... of what you say, it seems that you use hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop e-mail application, which, if used might complicate things), these KBs may apply to your situation:

  • KB13374 Delay in delivery of email to the BlackBerry smartphone
  • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

  I also suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones BB Curve 8520 email settings out of box

  Configuration of e-mail.

  I recently bought a blackberry Curve 8520 and am unlocked, I had problems with installation - in my email.

  I should go to implement. Configuration wizard, click on send Setup.

  And only makes its appearance in my device that says: I want to use a professional email with blackberry enterprise server account.

  The e-mail settings: add more envelope account is missing!

  I activated my 100% fine host routing table, but I can't set up a personal e-mail, a company one.

  What and how do I do with it. I am brand new in BB.

  Any help much appreciated, thanks!

  Note:

  Some wireless service providers and third-party equipment manufacturers have processes called master reset, factory resetor master clear, which erases all the data and parameters for devices user non-BlackBerry carriers, restoring their to a 'factory' or 'out of box' State. The clear Pocket command performs this function even on a BlackBerry smartphone:

  Maybe I do it by mistake!

  Do you have BIS (Blackberry Internet Service) active on your account rather than BES (Blackberry Enterprise Service) - BIS is the customer service that allows you to add up to 10 personal email accounts.

  If in doubt call your carrier.

• BlackBerry Smartphones can not write emails, only not receive it?

  My curve doesn't let me write emails... I can receive, but if I try to reply to an email I can choose the option 'answer', but then I don't have any ' send' button... If I try to send a new message, well, I can write it and send it, but then it comes back with a red...

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

• BlackBerry Smartphones problem setting up email

  Hello everyone, I reccently purchased a vodafone bb 8900 to my friend, I unblocked him today and I am currently using a 02 sim card. My companion had set up on the phone but deleted emails before you send the phone.

  My problem is when I try to configure my emails I go to Settings / Setup Wizard / Configuration of email, there is no option to create or add an email account. Only the possibility of using a professional email with an Enterprise Server account. And there is no shortcut to the e-mail settings in the setup folder.

  does anyone know how to configure my e-mail from here?

  PS This is my first blackberry and I am a complete novice with this stuff so if you can keep things simple, it would be greatly appreciated thank you Ryan

  Hello!

  A few things for you...

  KB05099 Steps to take before selling it, or after buying a used BlackBerry smartphone

  http://supportforums.BlackBerry.com/Rim/Board?Board.ID=NewBlackBerryUsers

  http://NA.BlackBerry.com/eng/support/blackberry101/Setup.jsp#tab_tab_email

  KB03087 Configure BlackBerry Internet Service, BlackBerry mail and e-mail or account e-mail BlackBerry

  It is likely that some of the seller in the first element steps were not completed... those that must be made before continuing. I suggest to do it again. More... your friend got it on BES? If so, there are a few extra steps (in this picture) that must be made.

  Good luck!

• BlackBerry smartphones can not receive emails!

  My blackberry has stopped receiving my emails to gmail.  My carrier is T-Mobile.  I did this thing Service books to return several times, but don't know what it is? I send Service books but so what? I'm not clear on the process of the SB.

  I have also made many battery grips, no luck.

  I turned off my connections, turns them off the phone completely for a few hours and then, still nothing.

  Can anyone help?

  Thank you!

  Finally a solution that worked! T-Mobile and the customer service unfortunately were not able to help, but research in Motion (RIM) my phone manufacturer has solved the problem of e-mail! Apparently, the old version of facebook causes conflicts with the receipt of emails.  You need to go into your Options, Options, advanced, then Applications, then click on Facebook.  Click the menu button, then select modules then scroll down your list until you see "net_rim_bb_facebook".  Beside that, you can see the version number.  You must have version 1.2.0.35

  If you have an earlier version, delete Facebook.  When you remove it, you will be asked to reboot your phone.  When you restart, the facebook icon will be the "desktop" of your phone.  Click on it, and it will take you to the site, so you can download the new version.

• BlackBerry Smartphones stopping incoming emails when it is connected to the Desktop Manager

  Hi all

  Me, stupidly, recently upgraded to the new v6 of DM when you are prompted to do so.   Since then, I was not able to prevent emails coming wireless when my BB is connected on the software.   I WANT THAT ABILITY BACK!

  OK, I realize I am perhaps odd in not wanting to have to deal with emails twice (Office AND on my BB) but I've been happily using my BB to the untethered email only.

  So the question is: How can I stop my BB receive emails when plugged in the DM?   (I have not yet tried roll back to the previous version of DM as that shocks a bit my sense of progress.)

  Any suggestions out there?

  Z

  I removed 6.0 DM and re-installed DM5.0 and everything is now working back again as it was.

  RIM need to consider seriously any roll outs of the "update" software like what they've done is wet off clients at best a beta version, with fewer features, but hey, the interface looked good!

• BlackBerry Smartphones ringtone incoming and its sound call all get silent automatically

  Dear BB support,

  I have new mobile Blackberry

  Details in the following way:

  BlackBerry 9900

  Smartphone (3G, WiFi)

  7.0 bundle 1465 (v7.0.0.296, platform 5.0.0.496)

  Band 3G 1,2,5,6

  Help of the kernel v3.8.7.0

  Brand version: 1.0.88305z

  The question that I get is often mobile becomes silent automatically no ringtone sounds , when I get an incoming call arrives only display, when I receive call I can't hear anything. SO every time I have to turn off mobile and remove the battery and restart the phone again, for a while everything works fine, but after a few hours, yet once shut up.

  awaiting your response

  akbar_baig wrote:

  SO every time I have to turn off mobile and remove the battery and restart the phone again

  awaiting your response

  Remove your battery while your phone is off will do nothing to help.  You must ensure that your phone is always on when you remove your battery.

  (And while you're here, please remove your e-mail address of your post.  Personal information, such as e-mail addresses, are not allowed in messages.)

  I hope that helps you.

• BlackBerry Smartphones is what my emails to remove Bold 9900 soon as I received it?

  I connected my Rogers email on my smartphone.  When I get an email through my smartphone, I am able to see it, but when I go back to the Inbox a few minutes later it is no longer displayed in the list.  Why is this happening?  I only had the phone for 1 week. I want to be able to retain e-mails until I have remove it from my computer at home or I delete them manually from the smartphone.

  Hello

  Reference:

  • KB05133 Features of the BlackBerry Internet Service email reconciliation

  The situation you describe usually happens with an e-mail account which is, according to this KB, capable of deleted point reconciliation of the server for the BB. If there is an another e-mail client, access to this account (for example, Outlook on your computer at home) and the client is configured to delete messages from the mail server when it downloads, then BIS reconcile conscientiously that made back to the BB - from the perspective of the BIS, the element has been removed, because BIS may reconcile only against your mail server - he can't see this other PC-based e-mail client.

  To avoid this, you must configure Outlook (or whatever the PC email client you use) to leave messages on the server, with the option (if available) to delete the server only when you remove them within your Outlook client itself. Normally, this allows the ability to keep the BB correctly synchronized with the Outlook client.

  Depending on your mail PC client, this may or may not even be possible:

  • KB12283 How to leave or remove copies of e-mail messages on the mail server

  Good luck!

• BlackBerry® Smartphones No. incoming e-mail after software upgrade

  Updated via the DM this morning.  A * 228 (1), then * 228 (2) - recorded on the network, has been a hot battery pull and reboot, sacrificed a chicken and knelt facing Waterloo singing the prayer of the semiconductor.  Fine (data are intact, are there some mailboxes, browser is, etc etc) but I don't get ALL the incoming emails.  Phone calls, SMS, navigation, and outgoing e-mail are fine, but nothing comes in.

  What can I do else?

  Hi and welcome to the Forums!

  You must re - send your service books:

  http://www.BlackBerry.com/BTSC/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02830&SLIC...

• BlackBerry Smartphones for incoming calls caller ID displaying DO NOT name of contacts (phone number only views)

  Whenever I receive an incoming call, the caller ID shows that the phone #, even when I have that number corresponded to a contact.  Since I have not much phone # stored s, I have no idea it's someone I know.  However, the contact name appears in the diary of appeal, but not on the initial display of incoming call.  How can I get caller ID to recognize and display the name of the contact with the phone #? Any help would be greatly appreciated!  (I have the blackberry 8520)

  Thanks, Lauren

  Hello and welcome to the Forums of Support BlackBerry.com.

  It could be one of the three solutions... Try these:

  1. make sure that you set your own country code to the Phone Dialer screen > Options > smart dialing.
  Set your country code in this format: "+ xx" where xx = country code. Some countries have two or three-digit country Codes. Do not place not the '+' in the entrance of your contact.
  * In the United States, the value of this country as '+ 1' Code and place your local area code in the appropriate box (this normally the default setting in a new BB).

  2. in the same place, change the length of National number for the number of digits corresponding to your country (since some countries have less than 10 as that set by default in the BB). Check out the total numbers, less country code. Do not place not the '+' in the entrance of your contact.
  * For example, some countries have a total number to 8 (more than 3 for the country code). You must enter '8 '.

  3. you probably have "Content Protection" located on your address book.
  Look at the Options > Security > General settings. Scroll down to the content Protection > include addresses = no

• BlackBerry Smartphones BB 9320 activation Email account: company?

  Hello! I am a new blackberry user, I tried searching through google on how to activate an e-mail account. When I click on the mail button, it says: no account activated

  Account activation

  To activate your company, enter the details provided by your system administrator in the fields below

  I read that it should first of all give you an option: company or the personal account. In this case, it shows no option. Help please!

  No, John, you don't need an activation code.

  IF all you see is the "Enterprise activation" icon and no personal email configuration icon, that means two things...

  1. Your BlackBerry is not provided with the data BlackBerry BIS Plan; Call your mobile provider and order or subscribe to the plan.
  2. You have subscribed to the correct BlackBerry BIS data Plan; Call your mobile provider and make sure that they have not made a mistake with the wrong plan, and/or the elapsed time of the to be available to your BlackBerry.
  3. Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this way often "resets" you to the network and the data Plan.