BlackBerry® Smartphones not receiving email... Help!

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• BlackBerry Smartphones not receive email and facebook notifications

  Can someone help me?  I do not receive email or facebook notifications on my blackberry curve 8530.  I took out the battery and also ran a diagnostic Test that said I was connected.  When I tried to run E-mail assigning said "having problems connecting to the server.  What can I do?

  Hello and welcome to the community!

  There is a current major outage... official information are available here:

  • http://www.rim.com/newsroom/service-update.shtml

  From my experience, this affects BIS, BES and all services that depend on those (BBM, email, AppWorld, web browsing, application access to the data from the internet, etc.). Troubleshooting specific issues during this interruption may be unnecessary.

  Once the fault clears, if things are not yet flowing for you, try the following steps:

  (1) registry HRT

  • Homescreen > Options > Advanced Options > host Routing Table > (it matter little what line is current) > sign up now

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you!

  See you soon!

• BlackBerry Smartphones not receive emails on my BB Gmail :(

  Hello today I install both my Hotmail & Gmail on my BB Bold 9780 accounts. I received the confirmation emails "Activation on the server" in the two accounts on my BB so I assumed that everything has been done successfully. Fake! Hotmail works very well. I am able to send & receive the BB with no problems & receive emails in both my Inbox via hotmail.com & on my BB. However, the Gmail account, is another story. I am able to send using the my BB Gmail account & I get in my Inbox via gmail.com only! I sent emails at random my gmail.com Inbox just like a test & still only received in the Inbox via gmail.com & not on my BB. I don't know why were there to Gmail security changes that can cause this problem? Any help would be appreciated as my Gmail account is my main account for business related emails so I always need to be connected. Thank you.

  Hi Ms_SoSo

  Please try this sequence and see if that helps.

  1 - first record your PDA to your network.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Wait until you receive the registration for each email message on your message box

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Try it and tell us.

• BlackBerry Smartphones not receiving emails - intermittent problem

  Me my first phone Blackberry a couple of weeks and have had no problem if he put in place and work, including three (Yahoo, GMail & Pipex) POP e-mail accounts.

  However the last two days I have mixed results with the receipt of emails.

  One day this week, I was wondering why the battery was doing so well (!) and realized that I had not received the emails.  Soft reset and they started to come through and I got in the day then.

  Today, I turn on the phone and two emails are received immediately, but no more have been received despite 6 or 7 in my Yahoo Inbox.

  Data services is enabled and I have full 3G signal.  I really don't want to do a restart hot every day to enable messaging!  The advantage is that the battery is always 95% and its been over 4 hours!

  Your help would be appreciated...

  1. options > advanced > host Routing Table > Menu > register.

  2. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart

  If still nothing...
  3. return your books to your BIS service provider site.
  http://www.BlackBerryFAQ.com/index.php/Where_can_I_log_into_my_BIS_account%3F

• BlackBerry Smartphones not receive emails sent to me, but can see emails I send and can send emails to others

  For some time now, my blackberry was not the receipt of emails. My Inbox ' hide sent messages "disabled, and all I can see as far as I can scroll are I sent emails. I essentially bet on the customer web (I use gmail) for e-mail, but it reached a point where I really have to be able to email from my phone again.

  Here's what I can do:

  Send emails to others of my phone

  See the emails I sent from the web client on my phone as a message

  Here's what I can't do:

  Receive emails on my phone. It's just a big shipping box.

  It may be that my credentials are wrong because it still works as an Outbox. This is no more an Inbox. I checked that I have active mobile network. and I certainly have a clear enough signal. I can use the web browser to access web pages, and it should be noted that I used to be able to send and receive e-mails even when I didn't have enough signal/cover for the web browser.

  Also check

  Options / Security Option / firewall is not active box (for the legacy of the OS 6 and 7)

  or

  Legacy OS<=>
  Options / Security Option / Segurity Server (or something like that )

  Concerning

  Note: Text translated with Google translate

• BlackBerry Smartphones not receive emails after passage of the BB 8820 to BB "BOLD"

  I just changed my 8820 to "BOLD" bosses.  Do you have the switch using the software via his computer and all the news switched to fine.  Take out SIM card the 8820 and placed in the "BOLD" and everything still seemed to work properly.  It's been about 12:30 and 15:50, she called to tell me that she had not yet received a new message of electronic mail on his "BOLD".  It takes awhile to kick service?  Was it something that I had to "turn on" to allow him to begin to receive emails?  She is just using an AOL account...

  Hi and welcome to the forums!

  You or she log in the BIS site and change the pin code of device for the account?

  See the attached procedure for the BIS site. Let me know if you need the

  BIS Web site for your / his carrier.

  Thank you

  Bifocals

  Page 39

  http://www.BlackBerry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8067/645045/788117/1166305/1...

• BlackBerry smartphones not receive emails or Facebook notifications!

  My phone has stopped receiving emails and Facebook application Facebook updates! How can I fix it? Receving emails is a big part of Blackberry service! Someone please help!

  Hello and welcome to the Forums of Support BlackBerry.com.

  On your BlackBerry device, go to:

  1. options > advanced > host Routing Table > Menu > register.

  2 send your service from your carrier's BIS site books:
  Of your handheld: http://www.blackberry.com/btsc/KB15402

  Go to the Personal Email Set Up icon and sign. Then under help!, select Service books and select send service books.

  Your desktop PC: http://www.blackberry.com/btsc/KB02830
  North American carriers - scroll down to select your carrier
  Carriers worldwide - find your operator from the list

  3. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart. This restart, even if you have already done this, is often necessary to install the service books.

• BlackBerry Smartphones not receive emails about new 8300

  I recently got an another 8300 warranty. everything is good except it can't receive emails.  I backed up my old camera with the Manager of funds and only transferred to the new device. I can send emails but not receive them.

  any ideas?

  If you receive e-mail from a BES server, you will need to reactivate. If your use of the BIS you must log into the site of the BIS and switch the device information.

• BlackBerry Smartphones not receive emails after traveling to THE

  My boss went to Los Angeles yesterday and could not send or receive e-mails when she landed here.  She has a full signal and everything else on the BB seems to work fine.  I went to the site where you check the e-mail address and the password for the BB and it is all set up.  Any suggestions?

  You can try to register new device

  Go to menu, options, advanced options, host routing table, press menu again and sign up now.

  After that reboot the device, remove the battery for 30 seconds, to check if the mails are coming.

• BlackBerry Smartphones support receive emails about "BOLD"... Stopped working a süden

  Never had a problem up to and including this morning. All of a sudden, I'm not receiving emails about my "BOLD". Went to Blackberry link http://bis.na.blackberry.com/html?brand=mycingular and even deleted and added my email on my device addresses. Received a notification on "BOLD" I put in place email with BlackBerry etc. But no e-mails arrive through whatever it is. And he was working this morning and before. I can not even send emails from the "BOLD" all of a sudden. What happens, anyone can help. If I even add another existing e-mail account, the icon appears on my "BOLD" but still once, nothing comes thru. Thanks in advance.

  There is a current email from RIM at this stage failure on all carriers in North America, the BIS accounts only, character.

  Other data such as BBMessenger, internet navigation work, as it is the voice and SMS.

  more:

  http://www.BlackBerryForums.com/network-outages-powered-dataoutages-com/214057-rim-bis-outage-17-12-...

• BlackBerry Smartphones not receiving all emails

  I receive only a few e-mails from my BB 9700 to my hotmail account, if I go online and log into my hotmail it is unopened emails that have not disappeared from my BB... anyone know why?

  Hello

  There are a few possible reasons... of what you say, it seems that you use hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop e-mail application, which, if used might complicate things), these KBs may apply to your situation:

  • KB13374 Delay in delivery of email to the BlackBerry smartphone
  • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

  I also suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones not receive certain emails

  My Pearl 8130 does not receive certain emails and receive others.  I get all my texts and phone calls.  I tried to use crackberry.com to e-mail some ringtones for my Blackberry, but they don't come through.  Emails are to appear on my computer very well.  I also tried a test to send an email to myself and he came through on my computer, but not my Blackberry too.  Any help would be greatly appreciated.

  Try removin battery and replace it.

• BlackBerry smartphones not receiving all emails on BB!

  Hello!  I seem to receive only a part of my personal emails on my BB Curve 8330.  It started only in the last day or two.  I think I must have accidentally changed a parameter and do not remember.  I called Sprint last night to help.  The tech updated my email accounts, but I'm still not received all my messages on my BB.  I created my emails on BIS.  No filters are defined.  Can someone help me?

  or close incredimail when not at home

  IncrediMail when the race will be pull emails from your comcast account and store them in incredimail on your PC, once it does that, your blackberry can not draw Server comcast because its already gone.

  This happens with any client e-mail on your PC. you will need to disable it or change a setting to leave a copy on the server.

• BlackBerry Bold 9900 T-Mobile Smartphones not receiving email or BBM on mobile data

  Hello world

  I have a Bold 9900, I've had just for a few weeks. Last night, out of nowhere, I noticed that a new BBM message was not sent. After trying to figure out what it was, I also noticed that nothing related to data Mobile was working at all. No email, instant messaging, the functions of the browser. I turned my data on and outside, connected and disconnected from Wi - Fi and used the host to register with the network Routing Table. None of this has worked.

  I then used the diagnostic test to find out what the network functions did not exist, and that's what I got:

  Activation of radio data: Yes

  Signal level:-77 dBm

  Radio access: UMTS

  Network: T-Mobile

  IP address: (hidden)

  Ping ICMP echo: Yes

  Record Blackberry: Yes

  Connected to BlackBerry: No.

  BlackBerry: PIN - PIN: give up.

  Server name: BISE05C14S04

  E-mail address: (hidden)

  Connected to (hidden): give up.

  Server name: BISE05C14S10

  E-mail address: (hidden)

  Connected to (hidden): give up.

  Application version: v7.1.0.912

  Platform Version: 5.1.0.641

  Free file space: 172582197 bytes

  ---

  Does anyone have answers for me? It is very debilitating not not to be able to use mobile data.

  Thank you very much

  Christelle S.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) books of forwarding Service

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones not receive messages from the Facebook Application

  Hello

  I do not receive messages sent to me on Facebook for my Facebook for blackberry application Inbox

  1. I uninstalled and reinstalled the application.

  2. I have searched the site, but had no luck so far.

  3. I tried to change my e-mail where I get my notifications.

  4. I have not found many other users on this forum similar problem.

  Help, please!

  Thank you

  Rohan.

  Somehow, it seems that the problem was occurring when I got my hotmail account set up to receive facebook notifications and my hotmail account configured to deliver messages to my "BOLD".

  When I associated with my gmail acc facebook for what email setup for blackberry has been done already, it seems to work properly since.

  Thanks for the reply.

  Rohan.