BlackBerry Smartphones not successfully added BB Messenger contacts / phone numbers unlisted / calls list

Hello! I went from Cruve from BB to BB "BOLD" this weekend and while I tried to add some of my contacts from MSN messenger on my new "BOLD" of BB BB, some of them appear as accepted invitation, but instead of their name, their ID number is displayed. Whenever I send them messeges they they receive that way.

What can I do?

Also, I added some of my phone numbers and when I received a call from some of them, their number appeared instead of their names, as if they weren't part of my address book.

Finally, my calls list does not appear in chronological order...

Help!

Thnks

Advertisement

Hi michron and welcome to the BlackBerry Forums

Most important here is the following, you have the old blackberry with you?, if your answer is Yes, follow this procedure.

1 - Clean your BlackBerry "BOLD", go to menu, options, security options, press menu again and wipe of the handheld.

2 connect the old BlackBerry to BlackBerry Desktop Manager and choose the Option of switch device, program read all the information on your device, after that this request automatically to connect the new BlackBerry "BOLD" and automatically adds information about the new device, no more action.

Included that all contacts in BlackBerry messenger production inserted to the new device.

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones not able to add new contacts or edit existing contacts on my BB Curve 8900

    I'm not able to add new contacts on my BB 8900 curver. This problem started two weeks ago. I tried to remove the battery and all, but still questions is not resolved. Also, I think the phone got a little slow. Can someone help me. My BB PIN is 21921334. If someone me message please... I am now struggling with my bb... I don't want to lose... because I'm so attached to my bb. What should I do to fix this? I think that there are only about 300contacts saved on the phone. I would like to receive assistance...

    We hope to get something of value within our community of bb...

    I'm just try minute couple coz there I am facing same problem and his work. I don't know if can reinstall everything back. Just try and look at the result.

  • BlackBerry Smartphones is it possible to see my phone numbers and addresses I saved in the blackberry Desktop Manager

    I know it's maybe a silly question - but I was finally able to download the blackberry Desktop Manager and then back up all the data from my blackberry to my computer via Desktop Manager.  For my own peace of mind, I would like to see some of these data (addresses and phone numbers) just to make sure I did the back up properly.  Is this possible?

    Well, your confidence level in the backup process is your own to define. Maybe if you start the restore process, but do not actually run it, DTM might give you indications of what it contains. I agree that I saw the posts of others who say that the backup was useless... but I have no way of judging if their characteristics are identical to yours.

  • BlackBerry smartphones can not see the name of contact shown with incoming call

    Dialing the number is displayed, but not the name of the contact?

    Cannot find any configuration option to fix...

    There are many possibilities...

    1. You have more than one pack of BB OS installed on the PC, which is confusing for the desktop software.
    2. The package of BB OS does not exactly match your BB model... I don't know if '9800 M"(in the name of the file) and '9800' (what you declare you to be) are considered to be exactly the same thing or not.
    3. There is perhaps still the second PROVIDER. To remove XML file.
    4. The operating system package is somewhat damaged and unusable.
    5. The operating system package is identical to what is already running on the BB.

    The foregoing may be causal. If everything is correct, you actually should not even if you obtained in step 5. If everything is correct, once the Desktop software is running and the BB is connected, it should automatically offer you the update... you should not even able to go as far as you have to click on update. If something on this bundle of BONES is not recognized as being available for your BB.

    If point 5 is causal, you may need to override this in step 5 above,:

    Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

    Good luck!

  • BlackBerry Smartphones not receive emails on my BB Gmail :(

    Hello today I install both my Hotmail & Gmail on my BB Bold 9780 accounts. I received the confirmation emails "Activation on the server" in the two accounts on my BB so I assumed that everything has been done successfully. Fake! Hotmail works very well. I am able to send & receive the BB with no problems & receive emails in both my Inbox via hotmail.com & on my BB. However, the Gmail account, is another story. I am able to send using the my BB Gmail account & I get in my Inbox via gmail.com only! I sent emails at random my gmail.com Inbox just like a test & still only received in the Inbox via gmail.com & not on my BB. I don't know why were there to Gmail security changes that can cause this problem? Any help would be appreciated as my Gmail account is my main account for business related emails so I always need to be connected. Thank you.

    Hi Ms_SoSo

    Please try this sequence and see if that helps.

    1 - first record your PDA to your network.

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • You expect a registration messages in your Inbox messages.

    2 send your Service book

    • KB02830 Send the directories for the BlackBerry Internet Service
    • Wait until you receive the registration for each email message on your message box

    3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

    Try it and tell us.

  • BlackBerry smartphones not the host routing table entries

    My blackberry storm2 shows no entries in the host routing table. I'm on a service plan that supports BIS everything was fine. My phone rebooted for no reason, and that's when the problem started

    Help, please

    Hello and welcome to the community!

    I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If any stage does not properly complete, proceed to the subsequent steps will be useless... and you will need to contact your mobile provider for formal support. It's their network that your BB is unable to communicate with, after all.

    Good luck!

  • BlackBerry Smartphones not receiving all emails

    I receive only a few e-mails from my BB 9700 to my hotmail account, if I go online and log into my hotmail it is unopened emails that have not disappeared from my BB... anyone know why?

    Hello

    There are a few possible reasons... of what you say, it seems that you use hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop e-mail application, which, if used might complicate things), these KBs may apply to your situation:

    • KB13374 Delay in delivery of email to the BlackBerry smartphone
    • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

    I also suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

    Good luck!

  • BlackBerry smartphones not display

    Hello.. I used the blackberry torch 9800 and was very happy with it but all of a sudden I don't know what happened on the screen of my phone, it turned out black... I switchd it ND out e battery even when turned on it it started to work but after a while the screen is still blank: nd remove battery now is not useful olso... what will I do please help... I'm a big fan of blackberry phones, I continue to insist my friend s to move to the blackberry... Please don't let me lose my faith on blackberrry... reply as soon as possible thank you

    Undue salvation,

    Welcome to the support community!

    You are able to test with another battery? If this does not help, and if you have access to a computer, I recommend to backup your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software in order to avoid any problem of software that can be the cause of the black screen. For additional instructions, see the following KB articles.

    For Windows®: "how to perform a clean reload of the BlackBerry Device Software for Windows' http://bbry.lv/GI9beY
    For Mac: "Perform a clean reload of the BlackBerry smartphone application software on a Mac using BlackBerry Desktop Software" http://bbry.lv/J0UN1U

    Please verify that the problem has been solved before restoring all the data from your backup file. If the problem is not resolved by the steps above, then I suggest to contact your service provider for other options.

    I hope this helps.

  • BlackBerry Smartphones not associated with Blackberry E-mail ID no more active or deleted

    Members,

    Here's my problem I forgot my Blackberry ID password, when I tried to reset the password checking the email is sent to the email associated with my Blackberry ID, unfortunately that this email is an email company that no longer exist because I no longer work for this employer.

    I know I could do a wipe but I don't want to lose my Blackberry Messenger Contact. What are my options?

    Best regards

    Rifa hicham

    Hello

    Unfortunately, your situation requires access to the e-mail account associated with the BB ID so that you can make the necessary properly... all automated methods requires it.

    Your choice - contact e-mail former administrator and ask them if they could temporarily restore e-mail account so that you could receive the necessary email.

    Create a new BB ID and lose all the previous records of AppWorld.

    Create a new BB ID and contact your mobile service provider for formal support and escalation in the RIM, to convince them to manually migrate your previous AW files for the new BB ID.

    I don't see any other options... but I don't know why you think that this situation will result in your losing your BBM contact list...

    Good luck and let us know!

  • BlackBerry Smartphones not get facebook notifications

    Not getting not facebook notifications

    Hey steffanie1994,

    Perform the following steps, and then test to see if the notifications to work.

    • Log out of Facebook for smartphones BlackBerry from the BlackBerry smartphone.
    • Connect to the Facebook account from a computer.
    • Choose the account, privacy settings, Applications & websites.
    • Choose the Applications you are using, change the settings.
    • Choose the settings in Facebook for BlackBerry, smartphones.
    • Click remove the application.
    • Connect to Facebook for BlackBerry smartphones from the BlackBerry smartphone.
  • BlackBerry Smartphones not cached credentials

    Hello world

    My BB had well eaten by my dog and I just got my new camera to the service. I got a brand new, with all my datas saved the former. It's great, everything works, but when I try to download anything in the app world, it says without credentials cached, error id: 40721. I have tried everything that I found online in the forums (because many people have the same problem), but nothing has worked. My camera thinks I have no network connection, while I'm abee to use the browser. I could not download apps via my PC. Because they say that I am not connected to the network, he does allow me to do something. Any ideas?

    Thanx

    Hi csippesz,

    So that means you lack the services from your provider that I have already said, you call your Service provider to send the book to your BlackBerry smartphone as you had passed to a new device and your device is not he them.

    So give them a call.

    Prince

    Click 'Like' If you want to thank someone.

    If problem resolves mark message (s) as a 'Solution', so that others can use.

  • BlackBerry Smartphones not able to get my phone to work unless in safe mode

    There are two problems I see. Yesterday, I've updated througn Office of BB online. I have now deleted the BB 7.1.0 CoreApplications four times. When I start my phone one of the two things happening. I can enter my password, but when I hit the key enter the phone crashes and will only go to safe mode. The second thing that happens is it accepts my password, but immediately the following message - Eception Exception: Java.Lang.Error there is an option to click OK but when I get my BB freezes. I have installed and uninstalled all languages twice, I restarted a dozen times or more, I reinstalled a version more ancient dating back months and not seen no change to these questions. I can work the phone in safe mode, but this isn't a solution. I find this very frustrating. I would also like to be able to talk to a human being on this subject but can't find a number on your website. A WTF happening? I'm about to launch this phone in the tray and get an IPhone!

    Hello and welcome to the community!

    I think that you may need to perform a clean reload OS... from your post, I can't quite tell if you did that.

    Please visit this official download portal as you go along. If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

    Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. After installing the operating system on your PC package, please remember to remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    dhutchr wrote:

    I would also like to be able to talk to a human being on this subject but can't find a number on your website. A WTF happening?

    Please refer to this information, which is at the top of each page on this site:

    Contractually, BlackBerry cannot provide any support from first line for nothing. All support first line begins with mobile service providers, to the place of origin of purchase or an authorized service center (it varies according to the region and the specific question). When you bought your device and the services, you should have been informed about your methods of formal support... If you weren't, you need to check your place of origin of purchase or your service provider mobile as to what those who are for you.

    Good luck and let us know!

  • Browser blackBerry Smartphones not fully loading

    Hello, I have a blackberry Torch 9800. My problem is that I can't watch internet on my phone easily. For some reason any that it shows only a part of the page, but there white boxes at the bottom of the block in training/photos/etc page. I deleted all temporary, audited files for the update software and even checked all the settings of my husband. (It has the same brand and model, its not done) Any help on this would be greatly appreciated. Thanks in advance!

    Hello and welcome to the community!

    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) Service reference books

    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    Otherwise, you may need to consider a feature complete WIPE, a reload of the OS, or even a WIPE/reload BBSAK.

    Good luck!

  • BlackBerry smartphone how to save all my contacts on my Sim Card

    I just bought a new curve and can't find a way to transfer all my contacts on my sim card at the same time.  The gentlemen at the store told me it was possible.

    It is not possible to move all contacts from the SIM card at the same time. You can copy the address book to Blackberry SIM, but not conversely.

  • Help blackBerry smartphones, I've lost all my contacts!

    OK, so I just installed new software on my Storm 9500 (Version 5.0.0.451) and now I've lost all my contacts.

    As far as I know they have been stored in the Blackberry Desktop Software, how do I now restore them?

    Hello!

    KB10339 How to restore data from a backup file to a BlackBerry smartphone

    If you don't know where is the backup file, search your entire hard drive for a file with an extension of the RPI (*.ipd). Inspect the results - mainly date/time of the file. Select the candidate most likely and use it as a source in the above procedure.

    Good luck!

Maybe you are looking for

  • Using Migration Assistant with no display

    I got my MacBook mid-2010 (2.4 GHz, 4 GB RAM, OS X El Capitan) for 2 years. It splits into two somewhere within 2 years. The MacBook was still usable, but it had to be on a desk. The screen was completely separate from the base. It still worked. I wo

  • Satellite M40X 184: is my HDD ok?

    Hello I have a Toshiba Satellite M40X 184 When no program is running my hard drive works from time to time make boring of the loud noise from time to time its not but I am curious to know is - this normal?could someone tell me

  • Code 80072efd error so... sick can not install updates!

    Don't know how to solve this problem and have traveled any suggestions to fix it.  I tried 'netsh winhttp reset proxy', but it just says "proxy is direct.  I have also been using internet Protocol version 4, but it just shows the IP address and DNS s

  • Image Viewer

    I have XP and when I try to display images in the Image Viewer windows I get about 1/3 of each image blanched... pictures of my camera very well on other computers work.  the white area varies from peak to peak and may change if I discovered the phot

  • unrecognized touch function

    I installed Acer 23 inch touch screen for use with my Dell XPS 12 as second screen.  The image is large but touch feature does not.  Any ideas how to fix?