BlackBerry Smartphones set up Storm at work with the Professional Server

We have several blackberry devices works on our professional Server (v4.1.4.15), however, we now have a user with a storm. We can't locate the device where to plug the server information and the auto-generated password?

I don't have the camera in front of me so I can't just go around in it to know where to go, I'm talking about a user through it at the other end.

Someone would be likely to make me know, from a very basic start screen, where to intervene in this device so that we can activate it with our professional server?

I thank very you much for any help you can offer.

So it turns out that it was because the user doesn't have that good data plan on his phone. He called the carrier, changed to a business plan, now the icon appears.

Tags: BlackBerry Smartphones

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