BlackBerry smartphones can not select or click with the pointer using the browser

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• BlackBerry Smartphones can not play youtube video with the 3G network, but works with WiFi, why? Help, please!

  Hello

  I tried several times to read the youtube videos with network wifi and it works fine, but when I use the 3G or GPRS nework to play the video, it first to ask "Switch to WAP for streaming media? (with wifi that he won't ask) so I press ok and it uptempt to load and an error message "content not available. Server is blocked or unresponsive. ", it goes with all the videos I click on that. Help, please.

  Thank you

  Let me share my personal experience on the subject. When they are facing the same problem, I asked my provider and they tried to pull a fast explaining that viewing videos on the 3G network is dependent on the device and that it is not possible to videos on my BB "BOLD" due to speed issues. They even suggested that I buy an iPhone 3G given that subscribers who do not seem to display YouTube videos problems. A load of rubbish! After only a brief workshop organized by RIM and my career, I was "unofficially" informed by a member of staff that it was a TCP/APN issue. I take advice, made the necessary adjustments, and was able to view Youtube videos on the 3 G network without problem. However, my Bill the next month floored me. Even if I'm on a package data unlimited, I was charged an extra $ 70 on top of what I usually pay. Learn more with my carrier, they were kind enough to inform me that I have to access the Internet via their APN address, which translates into a lower speed of AFN, orI will have to pay for accessible data on the other addresses of the AFN. I supported with my questions and my carrier eventually admitted that they were actually limiting the speed on AFN as allowing only some mobile devices to access data at 3G speed. Then you tell me!

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• BlackBerry smartphones can not set up synchronization with Outlook

  I just installed the latest BB Desktop Manager (4.7.0.32) but I can not configure it to synchronize with Outlook 2003. When I configure synchronization options (for example, calendar), I can select, select MS Outlook, select 2-way synchronization, select (the only user profile: Outlook), get the window "Congratulated and finally a message that translates by (in Dutch):"Cannot find the file of the table system".» And then, he returned to the window selection for apps (calendar-block-notes, etc.).

  I have the BB 8300 Curve, BB 4.5 software (on handheld)

  I found this solution that also works for DM 4.7:

  Cause

  The error occurred after the release of BlackBerry Desktop Manager 4.2.2 to version 4.3. The upgrade could not remove the connectors folder in C:\Program Research In Motion\BlackBerry\Connectors. Thus, old office applications of Microsoft Outlook are saved with BlackBerry Desktop Manager 4.3.

  Resolution

  If the connectors folder is always present in C\Program Research In Motion\BlackBerry\Connectors\MS Outlook Connector, follow these steps:

  Unregister the old ilxolkCompanion.fil of Microsoft Outlook Connector.
  1. open the prompt (run-> cmd.exe).
  2. navigate to C:\Program search in Motion\BlackBerry\Connectors\MS Outlook Connector.
  3 type the command regsvr32 u ilxolkCompanion.fil.
  4. in the Desktop Manager, Microsoft Outlook is no longer appears as an available desktop application.
  Save the latest Microsoft Outlook Connector.
  1. navigate to C:\Program search Motion\BlackBerry\IS71 Connectors\MS Outlook Connector.
  2. Enter the command regsvr32 msoutlookconnector.fil.
  3. in the Office Manager, Microsoft Outlook will now registered as an available desktop application.

  Once these steps have been completed, configure synchronization again.

• BlackBerry smartphones can not sync my calendar with MS Outlook

  I have a BlackBerry 8830 and am using BlackBerry Desktop Manager to synchronize with my laptop. The operating system is Vista Home and I sync with MS Outlook. I was able to sync without problem since getting the phone in the month of April. There are, all of a sudden a few days during synchronization, I get an error message Intellisync error message 'failed to complete request. In chekcing far I determined that everything except the calendar will sync. First of all, I used the original cd to 'fix' the Desktop Manager software. That did not help so I uninstalled and reinstalled the software. Which doesn't work anymore. Read the suggestions on this website I'm stuck when it comes to what to do next.  When I "view log" on the 'configuration' tab, the last two lines are:

  #-734 internal error.

  Cancelled translation.

  I came empty when I typed the internal error number in the search engine.

  I think it has something to do with a recurring appointment.

  Any help would be greatly appreciated!

  I would like to try to delete the intellisync folder and then try to synchronize again. This may or may not help. Here are the instructions:

  1. Close the BlackBerry Desktop Manager application.
  2. Disconnect the BlackBerry to the computer device.
  3. Double click on my computer > Local drive (C drive > Documents and Settings > (username) > Application Data > Research In Motion > Blackberry > Intellisync)
     • Note: If the Application Data folder is not present, click Tools > Folder Options in the upper part of the screen.
     • Click the view tab, and then click Show hidden files and folders.
     • Click apply > Ok and continue with the remaining steps.
  4. All remove in the Intellisync folder.
  5. Start synchronization BlackBerry Desktop Manager and the attempt of the device with the computer.

• BlackBerry smartphones can not import load.alx with Desktop Manager

  try to import the alx file in the Desktop Manager to solve the lists of duplicate contacts but unable to do so.  Get this message: no additional applications can be found.  Your file may contain applications that already exist in the list of applications, are not compatible for your device or contain errors.

  Desktop Manager is 6.0.1.18 worm and the device is Torch 9800 ver 6.0 bundled 695 (6.0.0.246)

  Hi, QUIET,

  This could be dependent on demand.  If the application you are trying to install is not compatible with the BlackBerry Torch, you will see this message.  Alternatively, you can contact the developer of applications for support as well.

  Thank you

• BlackBerry smartphones can not download Google Sync with Blackberry Tour

  I use a Blackberry Tour 9630 with Verizon. When I use the browser of BB and go to m.google.com/sync, it is impossible to download the application. I posted this problem on a Google Help forum, and another user commented that the application will download for IE or Mozilla either.

  My gmail works, but I can't sync contacts gmail or google calendar.

  Is there a way to make this work?

  I found a solution in the following forum: http://www.google.com/support/forum/p/Calendar/thread?fid=0fdc51b229fbe6df000480ec40abf2c9&hl=en

  1. download the GoogleSync_40_en.zip zip file

  2. with BB Desktop Manager, open Application Loader and browse to find the folder of GoogleSync_40_en (uncompressed).

  3. Add to Applications and updating your visit of BB.

  It worked for me!

• BlackBerry smartphones can not complete calendar Sync with BB Desktop Upgrade new

  Completed the installation of BlackBerry Desktop Software Version 7.0.0.43.

  Started the software and checked the settings to sync Organizer as indicated by the software.

  Starts synchronization.

  Software began with obtaining State of the BlackBerry calendar information, then went to obtaining status of Outlook calendar information, and I think it's the reading of all records (several thousand) based on the record, but this version has them spend if fast, that I don't see the total amount before the next phase.

  Software begins to read the records, then stops at the 346 folder, and an Error Message appears:

  Sync error

  Save with the specified Id (FFFFC4DC) not found.

  Organizer synchronization does not complete and the software will Add-Ins (if synchronize all had been chosen), othwise, it stops right and displays the window summary - data organizer - complete, as if he had actually finished all the steps correctly.

  What should I do?

  Thank you.

  Well, I finally got back to normal by removing the BlackBerry Desktop Software updated and re - install version 6.1, which is available on the Web from BlackBerry site.

  I'll wait until the next review came out a month before the upgrade again.

  Thank you, JohnloveshisBB, elload and these people who have posted.

  For those who got the new version to work, good luck!

  eelkes

• BlackBerry smartphones can not log in to validate the e-mail via "e-mail setup".

  Google has just turned off sync to google calendar for blackberry. So I did a gmail account so I can use "BIS calendar wireless sync" on gmail. However whenever I go into the configuration of email on my bb, it just times out. I click the icon and get about a second or 2 ticking clock and then nothing. This happened before when I set up my email addresses (and has been fixed by using the email my carrier's bis email account configuration, Telstra in Australia). It's just a question now, like gmail, calendar synchronization requires that I have post my bb email address in order to get the calendar wireless sync. have done a lot of battery grips. Since hours today on the phone with my ISP and have flashed the phone. have downgraded to version 6, 905 and a full wipe info. This did not help. I guess the problem is with the carrier, but they tried to 'everything' for this problem, as it has (as I said) is a problem in the past. and still the same thing. I downloaded the service books and then deleted and then downloaded them once again, having re-entered on the network a lot of times, the provider has reset my account, multiplied by neumerous. I tried to go to mobile.blackberry.com and this not validate my email "on the phone" and get my calendar to work. I would upgrade the 9900 things but 2, there are a lot of people complaining about reception problems and there's os 10 just around the corner. I looked online and not found a serious answer to fix my agenda. looking for a work around or correct for my google calendar work?
  .

  OK I found it.

  I saw that some ppl posted the same thing. I don't know if it will work for everyone, but that's what I did.

  do not think that this part of the question, but I'll put it and others can comment on. After downloading the last Director of office of telstra (my carrier) because the previous soft ware has been downloaded from the website of vodafone.

  then I went to the list of applications on the Office Manager and found that there are 2 "Messaging Installer" programs, they have different versions. I have deleted 1 and nothing has changed. I deleted the 2nd, and nothing has changed. then wen I loked at applications he gave me the opportunity to reinstall only 1 of these e-mail of the installation files. I did and now I have my schedule back.

  I hope this helps others to please let me know if you want more info.

• BlackBerry Smartphones Can not add more contacts to the address book

  Hello

  I have a blackberry curve 8520.

  for the momment I 288 contacts but I can not add more. I go to the menu, address book, new contact, the window give me options, I add the information (name, phone, e-mail, etc.) and when I want to save the contact he does not save

  I tried to restart the removing the battery for a minute and reboot, but always with the same problem.

  Also, I figured out that when synchronize my bb with Desktop Manager, the address book is not sync that it says (address book not installed) and this is why I can't drag contacts to reinstall the info because I don't have to return to the top of the address book

  Please I need help with this question

  Thank you

  While there is no limit on how many contacts you can have on your device, there is a soft limit that you can have as many times as the memory of your device can handle. Check the available memory to see if you have any remaining space. If this isn't the case, then consider cleaning out / uninstallation of some things that you don't need to increase the memory available to more contacts.

• BlackBerry smartphones can not send new text of the messages folder

  I have a Bold 9650.  I have, unfortunately, updated for the new OS and now I am unable to send texts from the news of my Messages folder.  I can send an email and response to text, but when I open the menu and click on 'Another new message' there is nothing there.  It's a dead link.  I have to go in my contacts folder, compose and send text, then close to everything in my Contacts folder.  Is this a bug or something put in place bad?

  This new OS is horrible.  He got all these bells and whistles, with none of the previous operating system usability.

  Don't give up quite yet, Stacie.

  OS 6 is a solid operating system with many advantages over the OS 5.  If you have recently upgraded to it, your phone can not be used to it and she can act a little.  This is normal and with a few tweaks here and there, we can get it just how you want.

  A battery pull will probably solve this problem.  Remove the battery while your phone is on, then replace it.  Return to your Messages folder and see if the option appears.

  If Yes... Yay!  If not... let know us and we will try something else.

• BlackBerry smartphones can not send or receive e-mail, or use web2go

  Hi-

  I hope that someone can help you. I can't send or receive e-mails on my Blackberry. I use gmail. I tried to play around with the settings, but I can't get even the web2go right now when I try to enter my e-mail settings. It gives me an error message that says: "the site are not available in this way. Please use the URL or the link provided by your service provider. "I do not know what link they are talking about. I tried a soft and hard reset nothing helps and can not find a solution online. It is true that anything more than a reset is beyond my knowledge.

  Here are some details about my setup:

  BlackBerry Curve 8520

  Carrier: T-Mobile with package data

  OS v4.6.1.259 (Platform 4.2.0.116)

  E-mail: gmail

  Any help would be greatly appreciated!

  This this way... > connection
  > account management
  > Go to the bottom of the page
  > Connect and share
  > configure e-mail
  You should be sent to the Blackberry page

• BlackBerry smartphones can not add new Contact to the address book - BB Curve 8520

  Got my curve for centuries and added a contact a day or there is.  Updated some applications of the BB world (do not know if there is a connection) and tried to add a new contact, but this error message: Eception exception: Application net_rim_bb_addressbook_app (216) does not. process is completed (by the way were two updates to Twitter and Messenger of BB)

  Is - this coincidence that I just installed a couple of upgrades and what happened today and please how can I fix this?

  Thank you

  I had the same problem today and I have tried almost everything, a few minutes ago, I removed Live Messinger and solved the problem

• BlackBerry smartphones can not find my music on the phone icon?

  This morning, I remember always be able to access my mediafolder in the Media folder, but now I can't find the icon of music anywhere, and when I say everywhere I mean like every folder on my phone. I always try to get a shot of my software upgrade [6.0 Bundle 2342]. I can always look for 'music' and the icon music is magically on search and I can play my music, but I can't find the icon anywhere else on top of that... What should I do?

  Its a simple fix to go where it use to be right click and go to show all and click on this and this is poof lol

  Have a nice day

• BlackBerry smartphones can not access email POP3 with Blackberry, but works fine in other e-mail clients

  My company recently moved hosting of emails to a new dedicated server (with Lunarpages - www.lunarpages.com).

  We have normal, ordinary POP3 e-mail accounts that is accessible through any regular desktop mail client (Outlook Express, Thunderbird, etc.)

  I put one of these accounts successfully on my Torch 9800 last week and had no problem. Yesterday I deleted this account in order to demonstrate to a co-worker, how to add a new account, and I could not add a new account by using the same parameters since.

  This isn't a problem of carrier or to a particular device (tried on several media and several BB devices, all without success), but it's a specific problem Blackberry. It is limited to my dedicated server as well, not all servers hosted by Lunarpages.

  I know I put the correct settings in the account name, e-mail server, etc, because this worked on my flashlight and the same settings continue to work correctly with other phones and email clients.

  I suspect that there is some kind of disagreement between my server and BIS. Can anyone suggest what the problem could be here still, or even who I should talk to? My service provider is unable to help because it is not specific to them and my Lunarpages server provider is completely baffled. Please, any suggestions are welcome!

  Problem solved.

  If someone needs to know, http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11036 describes the IP addresses that must be unlocked in order for the BIS interact with a mail server.

  However, DO NOT included on this list has been 74.82.80.0/24, another server RIM, I discovered this morning had been blocked by my server. This list has been updated end of 2011, so I guess they changed things since then. Anyway, once I unlocked which will, everything works now.