BlackBerry Smartphones that do the steps, I need to upgrade to Blackberry Desktop Manager version 4.7 to v5.0?

Should a. I uninstall Blackberry Desktop v4.7 before installing v5.0?

Or

B. simply upgrade to Blackberry Desktop Manager v5.0 without uninstalling version 4.7

Thank you

Tags: BlackBerry Smartphones

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    Hi all

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    Hi all

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    Hey elizabethdw,

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    To resolve this problem, try to do a detect and repair in Microsoft Outlook.  That are done under help > Office Diagnostics.

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    Hey sjhtorch,

    Thanks for the quick response.

    I suggest to uninstall the BlackBerry Desktop Software, and once it is deleted.

    Search for the following files and delete these:

    /Library/receipts/blackberryvspdr.pkg
    /Library/receipts/blackberrydesktopmanager.pkg
    /Library/receipts/blackberryframeworks.pkg
    /Library/receipts/blackberryusbdriverint.pkg
    /Library/receipts/blackberryvsp.pkg

    / Library/Application\ Support/BlackBerry/BBLaunchAgent.app
    / Library/Application\ Support/BlackBerry/IPModemPasswordDialog.app
    / Library/Application\ Support/Blackberry/BBLaunchAgent.app
    / Library/Application Support/BlackBerry

    / Library/Modem Scripts/RIM IP Modem.ccl

    / Library/Frameworks/RIM_VSP. Framework
    /Library/frameworks/RimBlackBerryUSB.framework

    / Library/Preferences/com. RIM.vsp.plist
    / Library/Preferences/com. RIM. RIMBBVSP.plist
    / Library/Preferences/com. RIM. RimBlackBerryUSB.plist
    / Library/Preferences/com. RIM. RimLaunchAgent.plist
    / Library/Preferences/com. RIM. BlackBerryUSBDriverInt.plist
    / Library/Preferences/com. RIM. RIMBBUSB.plist

    / Library/LaunchAgents/com. RIM. BBLaunchAgent.plist
    / Library/LaunchDaemons/com. RIM. BBDaemon.plist

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    /Users//Library/Caches/com.rim.blackberrydesktopmanager
    /Users//Library/Preferences/com.rim.RimLaunchAgent.plist

    /System/Library/Extensions/RIMBBVSP.kext
    /System/Library/Extensions/BlackBerryUSBDriverInt.kext
    /System/Library/Extensions/RIMBBUSB.kext

    Empty the trash, and then restart the Mac.

    Download BlackBerry Desktop Software from www.blackberry.com/desktop and try to install it.

  • BlackBerry smartphones refer to KB19454 in the Knowledge Base of BlackBerry Desktop Manager?

    Can anyone help?

    I get the error message:

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    For help to resolve this problem, refer to KB19454 in the Knowledge Base of BlackBerry Desktop Manager.

    So I went to: http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB19454&slic...

    and then went to applications on the Terrain but I can't see any PIM that correspond to the calendar, Contacts, Notes and tasks.

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    I just found a solution: http://supportforums.blackberry.com/rim/board/message?board.id=blackberryformac&thread.id=2610&view=...

    Woks perfectly now! Yes

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