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Similar Questions

• BlackBerry Smartphones lock button does not work after update

  Since the last update on my Blackberry Bold 9780 the 'lock' button no longer works.  How to solve this?

  You can try without decommissioning of your BlackBerry smartphone to the previous version to test it for me?

  Plug your smart phone BlackBerry on your PC and then launch the BlackBerry Desktop Software.  Before you do anything that this, backup your device.  Then click on the device and then update.  Choose see other Versions in the pop up screen then choose 6.0.0.461 from the list.

  If you can try this when you have the opportunity, so I would like to know if the lock button works, it will be useful in the diagnosis, be it a bug of software or a physical problem with the device.  You can let me know the results.

  Thank you!

• BlackBerry Smartphones windows 7 does not recognize the device

  I was connected my 8330 for a desktop XP for a long time.  The sw of the device is v4.5.0.175.  I recently got a new Lenovo T410 laptop, running Windows 7.  I downloaded the software (version 5.0.1) DM and checked my camera SW is updated, but the laptop is still not recognize that the device is connected (via USB).  I tried all ports USB on the laptop and also followed all the steps detailed in KB13146, with no luck.  I find nothing in any of the forums that refer to Windows 7.  Can anyone help solve this problem?

  Hi and welcome to the Forums!

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails
  KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. I can attest that DTM does not indeed a BB under Win7... mine is exactly so.

  I hope that something it is useful!

  See you soon!

• BlackBerry smartphone App world does not

  For a month I could not upgrade or download anything. He keeps asking a blackberry identity. Press ok to update. Then, it loads for a long time. I then restart my phone, and the same message appears. I am tired of updating my app world but it does the same thing. I see I'm not the only one having this problem based on the reviews I read. I have too many problems with blackberry, and it's going to be the final straw for me. Apple/Android here I come.

  Hello!

  Missing the exact error message and complete you are seeing, we do some guess... Here's mine (if, that is, you are interested to solve this... If, instead, you leave BB, then you can ignore all this):

  • KB29501 'BlackBerry identity Setup error, please try again later' when you try to install an update for BlackBerry BlackBerry App World identity.
  • KB29300 "An identity BlackBerry update is required" message appears at the launch of BlackBerry App World 3.1
  • KB29613 The error "failed Installing BlackBerry identity. Please try again later. (80003)"appears in BlackBerry App World

  I hope that they contain something useful! There are also several existing threads on this site, which discuss exact error... your opinion of those who may prove useful, and a search of this website, by using the error message, error code or symptom, should reveal all the existing threads that are applicable to you.

  When you switch to another device, try to remember that anything designed and built by man can be expected to achieve perfection.

  Good luck and let us know!

• Bug in blackBerry Smartphones: 9790: Wikitude does not and can not be upgraded

  Bug: 9790: Wikitude does not and can not be upgraded

  Priority: Low (assuming that no one will use Wikitude now anyway)

  Severity: low

  Note: I understand that this is not an application of RIM, but it is an application preinstalled in BlackBerry Bold 9790, so please take care of this. I tried to document the issue as much as possible.

  I can not re - test, simply because I don't know how to install the old version. So, these are the steps that I went to join bugs:

  (1) have a 9790 Bold with the BlackBerry OS 7.0 as it was officially sold

  (2) Upgrade Bundle 2466 (7.0.0.609 Platform 9.16.0.77)

  (3) fully upgrade all official software from RIM AppWorld (Protect, Facebook, etc)

  (4) to set the phone to use location services

  (5) launching Wikitude

  YOU CAN SEE:

  Wikitude starts and appears the window ' Version is no longer supported. " Please update"and the OK" "button.

  6) click on the OK"" button.

  COMMENT: Wikitude closes and opens the browser with the URL:

  http://blackberrydl.Mobilizy.mobi/Wikitude.jad

  Two buttons appear: 'Download' and 'Cancel' and box "application Set permissions."

  (7) check them "Set application permissions" box (same end-test result is observed with this box unchecked)

  8) click on the Download"" button.

  You can observe: window: "Wikitude: Wikitude GmbH contains a module called Wikitude.» A module with this name already exists in the application "Wikitude". If you continue "Wikitude" will be replaced by Wikitude:Wikitude GmbH. proceed? »

  Buttons 'Yes' and 'No' appears.

  9) click on the Yes"" button.

  Observe: Download process begins, download file with a size of 4366 KB

  You can observe: after the success of downloading a new window appears with the message 'Error' and 'Ok' and 'Détails' buttons

  10) click on the button "Details".

  You can watch: new window with the message "Invalid COD" appears and buttons "OK" and "copy".

  11) click on the OK"" button.

  You can observe: the window is closed and "Wikitude" application is not installed.

  Thank you! Problem solved. Here's what I did:

  (1) Wikitude uninstalled

  (2) installed from AppWorld Wikitude

  Result: Wikitude runs successfully

  (clear the cache of the browser and try to download browser do not work)

• BlackBerry smartphone touch screen does not work, 2 phone... Torch = junk

  It's my 2nd my first Torch torch touch work stoppeed and ATT sent me another...

  Now this torch touchscreen stopped working, so far, I did a reboot hard and soft...

  now I can do a factory reset or downgrade...

  IM starting to think that the torch is undesirable.

  Well, I talked to ATT tech support and I actually finally got through to BB and they open a case and gave me a number of good ticket for 3 days...  The first tech support was a dunce and she told me that 7 hours was taken long to upgrade software, so she told me to unplug and re install...  That solves nothing, only bricked my torch, even though she was right about one thing 7 hours is far too long, but it does not solve anything...

  then I recalled in support of BB using my ticket number... and here I actually spoke to somebody who knew what he was doing...  We connected through desktop remotely, and he guided me...

  He told me to never update device software when the software asks you to update...  I told him, I was getting a white screen and it says App Error 200...  He told me that we have a clean wipe and install everything new facility...  He has directed to the site from ATT and I DL the latest peripherique.246 software...  Then after it DL'ed I installed;...

  then he had me to connect the device again AND GO INTO PROGRAMS CAN record B\LACKBERRY

  then find charger, here, he had me select the apps I would like to, and then click Next...

  then after 5 minutes it finished loading, he then told me to wait another 10 minutes for the device to reboot and then my torch works!

  If anybodys touchscreen doesn't work more or torch is made of bricks, I highly recommend doing this procedure...

  I called BB again and had them send me an email for accurate insrucions, so I recorded in case this happens again... Here it is...  Keep in mind first you need access to the ATT site will link you to the site Web de Blackberry and then DL file then open and install and do the following...

  Check that the device client software is installed on their computer, or it won't work.
   
  1. click on the start menu
  2. go in my computer
  3. go in: C:/Program Files/Common Files/Research in Motion/Apploader
  -If its 64-bit windows, it will be C:/Program Files(x86) /Common Files/Research in Motion/Apploader
  4. double-click on "loader.exe" (it may be called "loader" according to windows settings)
  5. a window opens saying "welcome in the application loader wizard." Click next
  6 next, where it is written 'Connection' to ensure that either "USB - PIN:" or "USB - PIN: UNKNOWN" appear. ""
  7. click on next. It take a while to connect to the device and then view the Application selection screen.
  -L'application selection screen will be a list of application control.
  -Items that are checked will be installed, if they do not already exist on the device.
  -Items that are not checked will not install, and if they already exist on the device they will be deleted.
  8. ask the customer to scroll through this list and check all applications they know they would like on their blackberry.
  9. once everything looks good, click Next.
  10. click on the Advanced button.
  11. make sure that 'remove all previously installed applications' and "Delete all application data" is checked.
  12. click Next.
  13. If loader.exe asks you if you want to automatically back up and restore data, select "do not automatically backup and restore."
  14. click Next and then finish
  15 advise the customer that this process can take anywhere from 20 to 40 minutes, and everything they do during this time is to ensure that the blackberry is connected. The first time that their blackberry starts after this process, it will stay on the screen of the hourglass for about 10 minutes, nothing to worry about.
   
  Once the client can see the home screen of their blackberry, they're OK disconnect.
  The customer will have to re - turn on their radio, they can do so by going to manage connections > select Mobile network

  Sincerely,

  Sarah
  BlackBerry customer support
  Research In Motion Limited
  Tel:
  NA toll free: 1-877-255-2377
  UK toll free: 0808 100 7466
  Europe: + 44 1753 558400
  Around the world: + 1-519-888-6181
  E-mail: [email protected]
  Web: www.blackberry.com

• BlackBerry Smartphones red LED does not

  My bright red LED message does not at all. How doi switch on? Please be specific to the topic where the icon or other path lie, thank you... (you wish that I did not leave the ATT store to talk to me in this unit!)

  The LED may blink for several reasons... the a main notification messages.

  To change a profile of notification on a BlackBerry smartphone using BlackBerry® Device Software 6.0, follow these steps:

  1. On the BlackBerry smartphone home screen, click profiles.
  2. In the notification profile list, click on change sounds and alerts.
  3. Click on sounds for the selected profile.
  4. Click on the application to change. Example: Messages Messages, calendar or level 1.
  5. Make the changes.
  6. Open the Menu and click Save.

  In step 4 above, click your messages and a corresponding email account, you will see the function of Visual alerts, the value IT for the red LED flashes when you receive a message.

• BlackBerry Smartphones Media Manager does not recognize the Media card

  Installed the media 2G card.  Card is able to format and presents itself as 1.8 GB.  With mass storage, office software (Roxio media manager) does not show - memory card from the device.  In mass storage mode (which, according to the manual means the acts of the device as a USB storage device), PC sees the device, but does not not the files copied to it.  Has spent about 2 hours with the technical support of Verizon... they are puzzled.

  I found a workaround for the music files on the card.  I removed from the Blackberry and installed in an SD adapter full-size and there in a USB key with a SD slot.  My computer has seen the media card (embedded in the USB device) and I flew over songs in the repertoire of music on the media card, put it back into my phone and viola... the music file was there!

• BlackBerry Smartphones my "BOLD" does not work from... Help, please

  Hello, I have a Blackberry 9000 "BOLD" device. last day, when I changed my SIM card & put the battery on the starting point, is not starting at all.

  When I put the battery, the red light is on during approximately 10 seconds (without flashing, right now) then after a few seconds the white screen comes with the loading circle... and then set turns off and the red lights again.

  Its like light - red > white screen > light > white screen >...

  I tried many times, but it does not solve. I removed the battery for hours more, also same result. I connect it to the pc with USB, but it does not and PC also does not find the device. BlackBerry Desktop Manager failed to connect with him. How to fix it... Please help me... I have a lot of data in it. In any case, I have to start for once...

  The red light still flashes? Do you see anything on the screen?

  Try to reload the software on the BlackBerry using the article below.

  KB10144 - how to force detect the BlackBerry smartphone using the Application Loader

  Thank you

• BlackBerry Smartphones Media Manager does not detect the 16 GB Media Card

  I just bought a microSD 16 GB for my Blackberry "BOLD" and the phone itself is concerned, it works very well. I am able to navigate the map using my phone and he wrote that a multimedia card is present.

  The problem I have is with the Desktop Manager of "Media Manager". I want to be able to transfer/encode music and videos on my new media card, but it does not appear in the list. I tried upgrading to the latest version (4.7) and still nothing. The only thing that appears in the "My devices" list is the built-in 1 GB memory of the device.

  I called Rogers for technical support, but they do not support the Media Manager.

  Any help would be greatly appreciated.

  Thank you!

  Brendan

  Please read the link

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB11883&sliceId=1&docTy...

• Encryption of blackBerry Smartphones memory devices does not turn off

  I want to use blackberry protect but since I got my phone there a small lock next to the checkbox to disable encryption so I can't turn it off. I upraged to os7.1, but the problem remains. Can someone help me?

  Hello and welcome to the community!

  I'm not sure about the correlation between the encryption and the BB Protect... you jumped from one to another at whiplash speed in your post... do not understand.

  But, nevertheless, if encryption is active and locked, then the most likely answer is that your device has a COMPUTER Board policy that requires encryption is active. You can check the existence of a COMPUTER policy via this method:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  If you're on BES through your company or otherwise, you have to stop now and talk to your BES admins, because they are in control of it on your device policy.

  If you are not on BES, then somehow you got a device that once stood on BES, and who gave you sanitized it not properly before give you the device. You can now clean, but it will be totally destructive. Therefore, please begin by reviewing the Backup link in my sig auto on this post and make sure you have a full and complete backup.

  Once you have a backup, you can do this to clean your BB of the it policy:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Subsequently, when you restore, DO NOT make a full restore... rather just do a selective restore of the databases you need (e.g., contacts, calendar, messages, etc.) and more precisely to avoid any database that have nothing to with COMPUTER policy, business, etc.. If you restore those, they will dutifully restore COMPUTER policy and you will be right back where you started.

  Good luck!

• BlackBerry Smartphones Internet + bbm does not

  Hello, I got a blackberry curve 8520.

  I had a BB bolt on my network O2 provider.

  I contacted them on this matter and they said everything was working fine.

  Thus, the only problem, there may be, it's something wrong with the phone.

  I heard the you must have something similar at the top of your screen or capital GPRS. On the other hand I have gprs in low case. is that what the problem is because I did all the service the customer with o2 said.

  I created a router host table. I also put at the service of data in the network for on settings, but nothing.

  I even restarted the phone and still nothing.

  I really, really need someone help on this. As I am very angry about what does not work as I paid for the bb bolt on and I don't get the service.

  Thank you

  NIC parmenter (parmazan16

  The parameters you need must be pushed to your phone by O2. I would suggest calling again - if they are sure that the BB add on has been activated and you phone through them they can increase in Blackberry for support

• BlackBerry Smartphone OS 7.1 not updated on Curve 9360

  Hello!

  I'm of the Canada and whenever I try to update my os 7.1, it won't let me. It says that I have to, but when I try, my phone disconnects after having started to back up. I tried just manually back up, and once again he said it disconnects. It always disconnects while it says backup social RSS. I have a mac and use the software of blackberry desktop, I uninstalled and reinstalled (updated) more than once. What's not?

  Carrier: Bell Mobility

  Version: 7.0 Bundle 1555

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • KB29571 Cannot save the social database feeds using BlackBerry Desktop Software for Mac

  I hope that it contains something useful!

  Good luck and let us know!

• BlackBerry smartphone App world does not start

  BB App world worked very well until I update to the latest version.

  Now, when I click the icon, it does not start. No error message. And when I go into "change request", I can see, but nothing when you click on it.

  I removed it, downloaded again, restarting the device (BB curve), still does not work.

  Someone has an idea for me?

  Thank you

  are that:

  http://Santo.Asia/repository/BB-file/BlackBerryAppWorld.3.0.1.29.OS6/appworld.jad

  Good luck!

• BlackBerry smartphones get Images does not

  Hello, all. Until a few days ago everything worked properly. Now when I want to download the images in an email, nothing happens. It does not even show the download icon. And the possibility to get the Images went unless I have move to the text gross and back or leave the email and open again, but there is still nothing if I try to get pictures once again. Thanks for any help!

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.